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★DIY Toys for Kids★ Oil Painting / Potted Flowers / Jewelry Beads / Scratch Art - 2017 SG52 NDP Sale


Customer who recommended this item
329 (Based on 357 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
Non-receipt Claim issue Seller 2016-05-03
Return & Exchange Policy (Buyer Chose Wrongly) Seller 2016-05-03
Return & Exchange Policy (Defective / Wrong Item Received) Seller 2016-05-03
more
Manufacturer/
Place of origin
China Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (99)

Customer Photo Review board

Highly Recommend Prompt delivery

Received with thanks. .....

Series:DIY Potted Flower | Design:01

+ Add this option
Aug 14, 2017
she*******
Jul 29, 2017
ser*******
Jul 17, 2017
sus*******
Jul 05, 2017
sus*******
Jun 22, 2017
mis*******

Customer Review (357)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Aug 21, 2017 sha*******
Highly Recommend Aug 19, 2017 bxt*******
Highly Recommend Aug 14, 2017 she*******
Recommend Aug 06, 2017 min*******
Recommend Aug 01, 2017 joy*******
Recommend Jul 29, 2017 ser*******
Recommend Jul 24, 2017 cha*******
Recommend Jul 17, 2017 sus*******
Recommend Jul 11, 2017 joo*******
Recommend Jul 05, 2017 sus*******
Item Q&A(40)
No. Question & Answer Member Date Status
NOTICE Non-receipt Claim issue Seller
NOTICE Return & Exchange Policy (Buyer Chose Wrongly) Seller
NOTICE Return & Exchange Policy (Defective / Wrong Item Received) Seller
FAQ I have not received my items, can you check delivery status? Seller

First of all, it does take time to send and deliver items to buyers. 2-5 working days is the norm.


You can find the date that we send out your item in your qoo10 account. We update delivery status only after sending out, so if it shows item On Delivery, then it is indeed sent out.


If you chose Qxpress registered mail, please click on the Tracking button in your order summary in your qoo10 account to find out the latest delivery status. Or, you may go to http://www.qxpress.asia/gmkt.inc/Tracking/TrackingShipment.aspx and check with the tracking ID provided in your order record. What we can check is the same as what you can check.


If you chose SingPost normal mail, unfortunately there's no tracking number and the parcel is not traceable.

FAQ How long does shipping take? When will I receive the item after ordering? Seller

We send out items within 24 hours on business days (Monday - Friday). If order is placed after 5pm on Friday, it will be sent out the next Monday.

We use SingPost (for normal mail) and Qxpress (for registered mail) to deliver the items to buyers. They usually take 1-3 working days to deliver, but sometimes longer, which is indeed not in our control.

FAQ I received wrong / defective item, how do I get exchange or replacement? Seller

Sorry for the mistake or defect. We do our best but bad things do happen in life.

We will provide exchange and pay for postage fees incurred. Exchange in the case of wrong or defective item cannot be changed to other design / size.

Please keep the item in original conditions (unused with all tags and original packaging intact) and email us at service@3princess.com with your order number and photo of the item received. We will reply your email with further instructions.

While sending back, please leave a note in the parcel indicating the order number. Parcel without order number cannot be identified and will not be processed.

Note: Please do NOT give negative review, contact us instead to get it exchanged. Once negative review is given, no further service would be provided. Thank you for kind understanding.

FAQ I chose wrong size / design, can I exchange? Seller

Yes sure, as long as the item is in original conditions (unused, unworn, with all tags and original packaging intact), you may either drop by our place to exchange or do it via post within 7 days after receiving the item, however you have to bear postage fees for both ways if you do it via post.

Bra/Underwear is NOT exchangeable once sold for hygiene reasons.

Before dropping by or sending it back, please email us at service@3princess.com with your order number and indicate which design / size to change to. Please do not SMS us or leave inquiry on qoo10 regarding exchange, we must keep a record that is searchable. We will reply your email with further instructions on how to send it back for exchange.

When you send it back by post, please leave a note in the parcel indicating the order number and which design / size to change to as well. Parcel without order number cannot be identified and will not be processed.

28076032 Snow clay painting shc******* 2017-08-16 Answered
May i check if you will check whether the clay is not dried up before you send out the item? I have encountered bad experience with other seller that the clays are all dried up, hard as stone, which made it impossible to use.
Thank you.
 
[Re] Snow clay painting
May i check if you will check whether the clay is not dried up before you send out the item? I have encountered bad experience with other seller that the clays are all dried up, hard as stone, which made it impossible to use.
Thank you.
 
[Re] Snow clay painting
Hi, yes we do check before sending out. In case there's any issue with the item when received, buyers can always contact us, we will try our best to solve the issue. Thanks.
27499156 restock joo******* 2017-07-05 Answered
Hi, will there be restock for oil painting design A & D?
 
[Re] restock
Hi, sorry I don't think we will restock in the near future, it will be around 2-3 months later. Please consider other designs available. Thanks.
27162619 self collect kho******* 2017-06-08 Answered
hi , can i do a self collect ??
 
[Re] self collect
Hi, yes you may drop by and buy on the spot. Please text us at 98800706 to arrange. Thanks.
26528676 eniquiry jim******* 2017-04-18 Answered
Hi, If I need the oil panting by Friday, will be it delivered in time? or if there is any option for self collectin?

Thank you.
 
[Re] eniquiry
Hi, we will send out in 24 hours, but we are not able to guarantee when it will reach you as it relies on SingPost or courier service. The only sure way is drop by and buy on the spot. Please text us at 98800706 to arrange. Thanks.
26526545 Inquiry for the item from jim**** jim******* 2017-04-18 Answered
Hi, if i need the oil canvas painting by friday can it be delivered in time or if fhere is an option for self pick up?

Thanks
 
[Re] Inquiry for the item from jim****
Hi, we will send out in 24 hours, but we are not able to guarantee when it will reach you as it relies on SingPost or courier service. The only sure way is drop by and buy on the spot. Please text us at 98800706 to arrange. Thanks.
25649090 Oil or Acrylic Paint? chi******* 2017-02-05 Answered
Hi - May I confirm if the paint material for all the "Oil painting" products is indeed Oil Paint, not Acrylic? I have ordered similar product from another seller which is acrylic and is really not suitable for my young child because it dries way too quickly and I couldn't wash it off, so would like to check first. Thanks.
 
[Re] Oil or Acrylic Paint?
Hi, the oil material does contain acrylic, which is commonly used in clothing, furniture, etc. nowadays. Thanks.
24975895 Free shipping above $50 chi******* 2016-12-11 Answered
Hi - I have just placed an order above $50 but I'm still charged $3.99 for Qxpress - could you please look into it?

Could I add a few more items to make it $50 (and hence free shipping)? (I tried to cancel and re-order but then I realized my 2 coupons of $6 in total got nullified as a result... So I re-stated the orders instead. (I would actually like to add a few more items under the same shipment.. Could you please assist?)

Order numbers: 198266123 to 30

Thank you.

Regards,
Mabel
 
[Re] Free shipping above $50
Hi, sorry we are not able to add items to existing cart, Qoo10 system does not allow seller to do so. And your orders had been sent out this morning. Thanks.
24972750 Oil Painting A & B chi******* 2016-12-11 Answered
Hi - When will Series A be available again?

For Series B - the dropdown menu only shows items 1-7 to choose for Shopping Cart; could you please amend to allow for 1-12 please?

And when will Scratch Art be aailable again?
 
[Re] Oil Painting A & B
Hi, we will restock series A in Jan. For series B, those not selectable are sold out. Scratch art is in stock now. Thanks.
 
[Re] Oil Painting A & B
OK thank you.
 
[Re] Oil Painting A & B
Thank you.

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