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★DIY Toys for Kids★ Oil Painting / Potted Flowers / Jewelry Beads / Scratch Art - 2017 SG52 NDP Sale


Customer who recommended this item
345 (Based on 373 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
Pay only one shipping fee for purchasing multi items among same shipping fee group items in a cart. Moreover shipping fee is free when purchasing above $50.00 in a cart.
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Notice

Subject Register Date
Non-receipt Claim issue Seller 2016-05-03
Return & Exchange Policy (Buyer Chose Wrongly) Seller 2016-05-03
Return & Exchange Policy (Defective / Wrong Item Received) Seller 2016-05-03
more
Manufacturer/
Place of origin
China Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (103)

Customer Photo Review board

Highly Recommend Prompt delivery.

Highly recommended. Fast delivery.

Series:Oil Painting Series C | Design:05(+S$0.99)

+ Add this option
Oct 10, 2017
shc*******

Highly Recommend Item received the next day

Fast and prompt delivery

Series:Oil Painting Series D | Design:01(+S$0.99)

+ Add this option
Sep 26, 2017
yxw*******
Sep 16, 2017
jac*******
Sep 05, 2017
mar*******

Highly Recommend Prompt delivery

Received with thanks. .....

Series:DIY Potted Flower | Design:01

+ Add this option
Aug 14, 2017
she*******

Customer Review (373)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Oct 20, 2017 yeo*******
Highly Recommend Oct 10, 2017 shc*******
Highly Recommend Oct 07, 2017 pat*******
Recommend Oct 05, 2017 kat*******
Highly Recommend Oct 04, 2017 jle*******
Highly Recommend Sep 28, 2017 mun*******
Highly Recommend Sep 26, 2017 yxw*******
Highly Recommend Sep 25, 2017 jle*******
Recommend Sep 22, 2017 lia*******
Highly Recommend Sep 19, 2017 ajy*******

Item Q&A(43)

Status
Question & Answer
Date
Member
Notice
Seller

Non-receipt Claim Issue (Buyer did not receive the item)

-If you still did not receive the item after order status have been changed to "Delivered", please email us at service@3princess.com with your order number within 7 days.
-We will check over the matter from our end
-Upon valid, you can inform whether you would like us to re-send the item to you or proceed for refund
-Shipping fee will be incurred on seller end

Notice
Seller

Change of mind from buyer's end

-Would like to change to other available products/size or does not want the item anymore
-Item must remain in their original condition, unused/unworn/unopen with their original packaging/tags/labels/seals intact
-Provide picture of the item to seller
-Shipping fee will be incurred from buyer's end

Note: Bra/Underwear is NOT exchangeable once sold for hygiene reasons.

How to submit return or exchange request?

-Please email us at service@3princess.com with your order number, photo of the item, and indicate which design / size to change to.
-We will assess the issue with provided photo and inform buyer on the exchange procedure.

Notice
Seller

Submission of claims
-Any return of exchange of items will be applicable within 7 days upon receiving of the item
-Please email us at service@3princess.com with your order number and photo of the item


Shortage of item or wrong item received
-Provide picture of the item contents within the parcel package
-Provide picture of the parcel package with the delivery information
-Shipping fee will be incurred from seller end


Defective item
-Provide picture of the defective area of the received item
-Shipping fee will be incurred from seller end

Note: Please do NOT give negative review, contact us instead to get it exchanged. Once negative review is given, no further service would be provided. Thank you for kind understanding.

FAQ
Seller

First of all, it does take time to send and deliver items to buyers. 2-5 working days is the norm.


You can find the date that we send out your item in your qoo10 account. We update delivery status only after sending out, so if it shows item On Delivery, then it is indeed sent out.


If you chose Qxpress registered mail, please click on the Tracking button in your order summary in your qoo10 account to find out the latest delivery status. Or, you may go to http://www.qxpress.asia/gmkt.inc/Tracking/TrackingShipment.aspx and check with the tracking ID provided in your order record. What we can check is the same as what you can check.


If you chose SingPost normal mail, unfortunately there's no tracking number and the parcel is not traceable.

FAQ
Seller

We send out items within 24 hours on business days (Monday - Friday). If order is placed after 5pm on Friday, it will be sent out the next Monday.

We use SingPost (for normal mail) and Qxpress (for registered mail) to deliver the items to buyers. They usually take 1-3 working days to deliver, but sometimes longer, which is indeed not in our control.

FAQ
Seller

Sorry for the mistake or defect. We do our best but bad things do happen in life.

We will provide exchange and pay for postage fees incurred. Exchange in the case of wrong or defective item cannot be changed to other design / size.

Please keep the item in original conditions (unused with all tags and original packaging intact) and email us at service@3princess.com with your order number and photo of the item received. We will reply your email with further instructions.

While sending back, please leave a note in the parcel indicating the order number. Parcel without order number cannot be identified and will not be processed.

Note: Please do NOT give negative review, contact us instead to get it exchanged. Once negative review is given, no further service would be provided. Thank you for kind understanding.

FAQ
Seller

Yes sure, as long as the item is in original conditions (unused, unworn, with all tags and original packaging intact), you may either drop by our place to exchange or do it via post within 7 days after receiving the item, however you have to bear postage fees for both ways if you do it via post.

Bra/Underwear is NOT exchangeable once sold for hygiene reasons.

Before dropping by or sending it back, please email us at service@3princess.com with your order number and indicate which design / size to change to. Please do not SMS us or leave inquiry on qoo10 regarding exchange, we must keep a record that is searchable. We will reply your email with further instructions on how to send it back for exchange.

When you send it back by post, please leave a note in the parcel indicating the order number and which design / size to change to as well. Parcel without order number cannot be identified and will not be processed.

Answered
2017-09-15
shc*******
User

May I check when can I expect to receive the item of I were to place order tonight?

I have just placed my order. Order no:229256154 to 229156159. Please check and hope you can send out the item as soon as you can. Thank you.

User

Hi, the items had been sent out today via SingPost normal mail, however sorry we are not able to know the exact date of delivery, it replies on postman. Thanks.

Answered
2017-09-14
hui*******
User

What is the password to download the coupon?

User

As stated on the page: Get $3 Cash Coupon
Exclusively for DreamCloset SMS Update Members Only
Simply SMS Coupon to 88762937

Answered
2017-09-14
ajy*******
User

Secret Inquiry

User

Secret Inquiry

Answered
2017-08-16
shc*******
User

May i check if you will check whether the clay is not dried up before you send out the item? I have encountered bad experience with other seller that the clays are all dried up, hard as stone, which made it impossible to use.
Thank you.

May i check if you will check whether the clay is not dried up before you send out the item? I have encountered bad experience with other seller that the clays are all dried up, hard as stone, which made it impossible to use.
Thank you.

User

Hi, yes we do check before sending out. In case there's any issue with the item when received, buyers can always contact us, we will try our best to solve the issue. Thanks.

User

Is the $3 cart coupon the same as the cash coupon receive via sms?

User

Yes

Answered
2017-07-05
joo*******
User

Hi, will there be restock for oil painting design A & D?

User

Hi, sorry I don't think we will restock in the near future, it will be around 2-3 months later. Please consider other designs available. Thanks.

Answered
2017-06-08
kho*******
User

hi , can i do a self collect ??

User

Hi, yes you may drop by and buy on the spot. Please text us at 98800706 to arrange. Thanks.

Answered
2017-04-18
jim*******
User

Hi, If I need the oil panting by Friday, will be it delivered in time? or if there is any option for self collectin?

Thank you.

User

Hi, we will send out in 24 hours, but we are not able to guarantee when it will reach you as it relies on SingPost or courier service. The only sure way is drop by and buy on the spot. Please text us at 98800706 to arrange. Thanks.

Answered
2017-04-18
jim*******
User

Hi, if i need the oil canvas painting by friday can it be delivered in time or if fhere is an option for self pick up?

Thanks

User

Hi, we will send out in 24 hours, but we are not able to guarantee when it will reach you as it relies on SingPost or courier service. The only sure way is drop by and buy on the spot. Please text us at 98800706 to arrange. Thanks.

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