TheBeautyQueen
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TheBeautyQueen
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[USE COUPON $5+$3 OFF 🌟SELLING FAST! 🌟NEW Launch Beauty Water🌟 Heimish Limited Edition HOT SELLIN
13 items sold
19.90

LANEIGE[USE COUPON $5+$3 OFF 🌟SELLING FAST! 🌟NEW Launch Beauty Water🌟 Heimish Limited Edition HOT SELLIN

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Customer who recommended this item
92 (Based on 98 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Manufacturer/
Place of origin
Korea Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Pickup & return item by seller (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (45)

Customer Photo Review board
Sep 19, 2017
yon*******

Highly Recommend Recommended

Nicely bubbled wrapped and received within 10 days. Item looks authentic. Recommend.

Heimish:All Clean Balm 120g | Buy 2nd Item Cheaper:none | Add On Cheaper : Pyunkang Yul:none

+ Add this option
Sep 11, 2017
chi*******

Highly Recommend Good and well received

Wrapped w bubble wrap, came fast

Heimish:All Clean Balm 120g | Buy 2nd Item Cheaper:none | Add On Cheaper : Pyunkang Yul:none

+ Add this option
Aug 28, 2017
rac*******

Recommend Prompt delivery

Prompt delivery. Can't wait to try...

Heimish:All Clean Balm 120g | Buy 2nd Item Cheaper:none | Add On Cheaper : Pyunkang Yul:Esence Toner 200ml(+S$18)

+ Add this option
Aug 22, 2017
kat*******

Recommend Item received

Item received. Not sure the authenticity but Seems authentic. The color quite glittering. Fast delivery

Heimish:Eye Palette#Cozy Coral(+S$7) | Buy 2nd Item Cheaper:none | Add On Cheaper : Pyunkang Yul:none

+ Add this option
Aug 20, 2017
yaq*******

Customer Review (98)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Sep 20, 2017 joc*******
Highly Recommend Sep 19, 2017 yon*******
Highly Recommend Sep 17, 2017 yis*******
Highly Recommend Sep 11, 2017 chi*******
Recommend Sep 08, 2017 vel*******
Highly Recommend Aug 28, 2017 rac*******
Highly Recommend Aug 23, 2017 nin*******
Recommend Aug 22, 2017 kat*******
Recommend Aug 20, 2017 yaq*******
Recommend Aug 17, 2017 ken*******

Item Q&A(16)

Status
Question & Answer
Date
Member
Answered
2017-09-01
pps*******
User

Hi!

Would like to know when the Hemish Cozy Coral Palette will be restocked? Thank you:)

User

Dear Value Buyer

Thank you for your mail. Our apologies for the late reply.

We do have stocks for this item. I think there's a "bug" in our listing and as such it is not reflected :(.... We will check and you can logged onto our listing again.

We look forward to your support soon :)

Regards

The Beauty Queen

Answered
2017-06-06
lau*******
User

Hihi are you planning to restock the coralic life is coral palette?? Thanks!

User

Hi Dear,
Thanks for writing to us. We regret to inform you that the Corlic palette is a limited edition and current no only on sale for purchase. We do have the cozy coral palette which is similiar as the coralic.

TheBeautyQUeen

Answered
2017-04-30
val*******
User

Hi, please restock palette Coralic. I would like to buy them during time sales. I am ok to purchase and wait for the stock. Thank you.

User

Hi Val,
Thank for you writing to us and tahnks for your support for our products. However, we regret to inform you that because this is a limited edition item, we wont be able to restock this item any more. You may try our cozy coral range its pretty popular too.

Have a great day ahead !

TheBeautyQueen

Answered
2017-04-29
chl*******
User

Hi, I have placed my order since 15 April and still yet to receive the product. Pls advise delivery status. order no is 213180342

User

Hi Chloe,
Thanks for writing to us. We are looking into your order and wil check with our op team regarding your order. It should be on delivery by now and on its way to your end.

TheBeautyQUeen

Answered
2017-04-29
chl*******
User

Hi, I have placed my order since 15 April and still yet to receive the product. Pls advise delivery status. order no is 213180342

User

Hi Chloe,
Thanks for writing to us. We are looking into your order and wil check with our op team regarding your order. It should be on delivery by now and on its way to your end.

TheBeautyQUeen

Answered
2017-04-24
wos*******
User

Hi seller.. I have purchase hemish coralic palette and pyunkang yul essence toner at a later date!! I have received my essence toner but not the hemish palette!! Could u kindly confirm if my item has been ship out?

User

Hi Dear,

Thanks for your enquiry. The Heimish Coralic Eye Palette is Pre-Order item. We have separately ship out your two order and we have ship out your Heimish Eye Palette by 21 Apr .

Thank You

TheBeautyQueen

User

Hi seller.. I've alrdy received my toner which i purchase at a later date.. But not the eyeshadow palette which i purchased first..

User

Hi Dear
thanks for writing to us. yes you order has been shipped and on its way to u.

Have a great day aehad

TheBeautyQueen

User

Hi seller, I've received my eyeshadow palette today. Finally the pdt has reached me.. Am super happy witht the palette.

User

Hi Dear,
Thank you for sharing your joy of receiving your item with us. We too are very happy you have recieved you item and look forward to sharing with us on the product uses on your end. Would love to hear more from your end.

Wish you a great day ahead !

TheBeautyQueen

Answered
2017-04-24
sar*******
User

hello seller, it's been quite about more than one week since it's 'shipping on delivery' but i still have not received my item. may i know the date you ship it out?? thank you

my order number is 212932220. i have placed my orders since 13 april and still have not received anything until today (11 days)

User

Hi Dear,

Thanks for your enquiry. We have already shipped out your item and it maybe delay by Singpost.

Thank you and sorry for the inconvenience cause.

TheBeautyQueen

Answered
2017-04-20
joy*******
User

Hey, can u please respond? This is the 6th time i'm reaching out.
My orders 212945417 and 212945418 have never been received, tracking number invalid since day one. Yet you update the status to delivered? This is plain fraud.

Buyers who see this, be very aware, this is whats happening now.

User

Hi Joyce,
Thank you for writing to us. We have noted on your query and would like to explain that for this order listing our release date is 20th April. Understand that you have made purchase before this date, hence might have experience a delay for a few days. We have accept the return offer made. At the moment, we do have stocks if you would like to make re purchase it is available and would see to it to be shipped out b the following day. We would like to serve you better and seek you kind understanding.

Wish you a great day ahead.

TheBeautyQueen

User

Hey your response is utter rubbish and completely unacceptable. I placed the order on 13/4. You updated the invalid tracking info on 14/4. Thats an entire week before your updated promo with 20/4 ship date.
Can you at least have the decency to apologise for your oversight and ship out my damn order already?? This is getting tideous.

Also, nothing from your response explains why you've ignored all 7 of my messages for a week, change the delivery status to delivered, and then only choose to resurface after i've lodged a claim.
Can u just ship out my bloody order already, please?

User

Hi Joyce,
Its was a pleasure talking to you earlier on to understand the sitaution of your order status. As per our conversation, your order status our top priority hence we have liaise with Qoo10 Logistic team and arrange for your order to be picked & packed today by our team. Subsequently, we will contact you with regards to your delivery tracking no. and would see to it that it has been delivered to yourself.

Feel free to drop us a call if there are any clarifications.

Thank you for being patient with us and we would very much love to serve you to better to have a great shoppping experience with us.

Have a great day ahead !

TheBeautyQueen

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