JessCloset Join Fellow
Brand Qstore
16,489 Fellows
POWER MINISHOP RATE 90%
8.9000

Double layer loose fitting blouse / top -W2061


Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
more
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 88 (91%)
This chart shows buyer's satisfaction level.
Feedback Reward D
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Photo Review (33)

Customer Photo Review board

not recommendneturalrecommendHighly recommend Items received..

Fast delivery.. Order on Saturday received on Tuesday..

Colour | Size:Yellow | Size:XL

Nov 01, 2016 1 0
fel*******

not recommendneturalrecommendHighly recommend Material is thin

Material is a bit thin and translucent. Nice design clothes.

Colour | Size:Beige | Size:M

Dec 31, 2015 1 0
jas*******

not recommendneturalrecommendHighly recommend Item received.

Item was ok. Cheap. Delivery was fast.

Colour | Size:Beige | Size:M

Nov 25, 2015 1 0
wai*******

not recommendneturalrecommendHighly recommend received in good condition

Bought the blue. Material is good and colour is nice. Thanks seller.

Colour | Size:Blue | Size:XL

Nov 24, 2015 0 0
can*******

not recommendneturalrecommendHighly recommend Ok

Brought all the 3 colour to save shopping cost well lucky me all fit perfectly for me.

Colour | Size:Beige | Size:XL

Nov 01, 2015 0 0
jay*******

Customer Review(96)

Customer Review board
Rating Feedback Date Written by
not recommendneturalrecommendHighly recommend 2016-11-29 azj*******
not recommendneturalrecommendHighly recommend 2016-11-01 fel*******
not recommendneturalrecommendHighly recommend 2016-07-15 xox*******
not recommendneturalrecommendHighly recommend 2016-02-15 que*******
not recommendneturalrecommendHighly recommend 2015-12-31 jas*******
not recommendneturalrecommendHighly recommend 2015-11-25 wai*******
not recommendneturalrecommendHighly recommend 2015-11-24 can*******
not recommendneturalrecommendHighly recommend 2015-11-16 kiu*******
not recommendneturalrecommendHighly recommend 2015-11-01 jay*******
not recommendneturalrecommendHighly recommend 2015-10-23 moi*******
Item Q&A(9)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

14220449 Measurement of arm hole meo******* 2014-08-13 Answered
  Hi,

What's the measurement of d armhole area ( base on item lay flat n measurement at front) for both size M and L.

Thanks!

Meow Chang
 

[Re] Measurement of arm hole
Dear customer.



Your inquiry will soon be confirmed and answered by the seller.

※ Inquiries related to Payment.

Cancellation and any Urgent issue can possibly be dealt from CS team.

Thanks & Best regards.

P.S. The information is also sent to the seller to meditate this case.


Hi
Thanks for your query. Please find the requested approx measurements below:
M- 23cm, L- 24cm
Regards, JessCloset

12100439 Been charged for S size yellow top but didn't get any email confirmation hen******* 2014-02-04 Answered
  Hi, I just tried to order the yellow top in S. Credit card has been
charged but my computer hung and I didn't not get the confirmation email. Can you please check. Time of transaction is before 1pm today. Thanks
 

[Re] Been charged for S size yellow top but didn't get any email confirmation
Hi
Thanks for your message. As there's no order number, I'm afraid I can't check this for you. All payment issues are actually dealt with by Qoo10 so this isn't something that I can investigate further. Please contact Qoo10 at help@qoo10.com.sg.
Sorry I can't do more to help.
Thanks
Joey

11808972 size of arm hole won******* 2014-01-07 Answered
  Thanks for your quick response. Just to confirm - your reply of 22.5 cm seems very small. Is it one side or around the stm
 

[Re] size of arm hole
Hi, it's the length so it's just one side. Apologies for the confusion. Best regards, JessCloset

11808967 size of arm hole won******* 2014-01-07 Answered
  Thanks for your quick response. Just to confirm - your reply of 22.5 cm seems very small. Is it one side or around the stm
 

[Re] size of arm hole
Hi, it's the length so it's just one side. Apologies for the confusion. Best regards, JessCloset

11795350 size of arm hole won******* 2014-01-06 Answered
  May I know the measurements around the arm hole for size L versus xL?
 

[Re] size of arm hole
Hi
The measurements for the armholes for L and XL are approx. 22.5cm. Best regards, JessCloset

11795340 size of arm hole won******* 2014-01-06 Answered
  May I know the measurements around the arm hole for size L versus xL?
 

[Re] size of arm hole
Hi
The measurements for the armholes for L and XL are approx. 22.5cm. Best regards, JessCloset

10738136 change size chw******* 2013-10-22 Answered
  Hi.
I have received my items today. They were nice but the size I ordered were a bit tight for me. Is it possible to change to size M? Really appreciate it!!
 

[Re] change size
Hi Thanks for your message. We can exchange this for you. Please bear in mind that the customer will need to cover return postage costs and also a $1.50 admin fee per item exchanged. Please email me at JessClosetCS@gmail.com and I will give you further exchange details. Please remember to include your order number and details of your request in the email. Thanks Joey

10697986 Blue loose fitting blouse hen******* 2013-10-21 Answered
  Hi, I have just ordered a blue loose fitting blouse from you (Cart no.84892125, on 14/10/2013). But till now I have not received the items yet. How long will it take to receive the item for using normal mail? Kindly advise. Thank you.
 

[Re] Blue loose fitting blouse
Hi Thanks for your message and sorry for the slight delay with your order. Your parcel was sent on Oct 15 so it should be with you any day now. Sorry for the slight delay and thanks for your patience. Singpost normal mail is usually delivered in 2-5 working days. Joey

 

[Re] Blue loose fitting blouse
Hi, I just received the item today. Thank you very much for your update. Good day! =)

Regards,
Si Min

 

[Re] Blue loose fitting blouse
Hi, thank you for letting me know you finally received the parcel :) Michelle

 

[Re] Blue loose fitting blouse
Hi, Thank you too. =)

 

[Re] Blue loose fitting blouse
Our pleasure :)

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