||(Usage of Order Tracking no.)
|26652703 ||Inquiry for the item from jot**** ||jot******* ||2017-04-28 ||Answered|
| ||Hi can I know wen will u restock tge Nourishing Body Wash? |
[Re] Inquiry for the item from jot****
Dear Valued Customer,
Thank you for your interest in our product.
We are also in the midst of checking with our relevant supplier and we will restock this product soonest.
|23394579 ||My order when deliver ? ||gs.******* ||2016-08-08 ||Answered|
| ||Dear fellow buyers , if u r in a hurry to use the neccesaries , i suggust u buy from retail shops. tis seller is taking his/her own sweet time , placed order on 29th jul , till now 08th aug still havent deliver. when ask abt it , he will onli answer like a robot , saying wat system prob ..... buy at ur own risk !! |
[Re] My order when deliver ?
Dear Customer, we will arrange delivery with Qxpress as soon as possible .
We can't apologize enough for the delay in delivery and the inconveniences that we have caused you during this process,also for not being able to get back to your enquiry immediately as our office is closed over the weekends and public holiday.
|22840213 ||hi ||sir******* ||2016-06-24 ||Answered|
| ||hi its been alrdy 2 weeks. i have yet to received my items. i even msg but there isnt any reply at all. when are yall gonna deliver my items? pls kindly reply asap |
Dear Valued Customer,
We understand that there has been some delay and error in your order. We apologise for that, we will be implementing a better system to monitor the orders from Qxpress warehouse.
Some of you may experience a long delay. Those orders will be reprocessed again tomorrow to send out all the item. Should the item be Out of stock you will be informed.
Those that exprienced dove missing bottle please send a pic and raise a non receipt claim. We discover a technical error that caused this we sincerely apologise for that. We will make necessary amendments.
Those that require a refund will need your help to process a refund we will process it accordingly.
Other inquiries please bear with us for 1-3 days for us to clear our on hand tasks to provide better future service.
Once again we sincerely apologise for this experience we will aim to serve you better, Thank you for shopping with us.
|22767121 ||Items not complete ||gen******* ||2016-06-19 ||Unanswered|
|22740645 ||REFUND ||Fra******* ||2016-06-16 ||Answered|
| ||Dear Seller |
It has been over 3 to 4 working days and I have not received the refund you promised. The order number is 174961177. Please rectify this problem ASAP.
what is it regarding?
Pls check the attach file!
|22671037 ||Refund ||Fra******* ||2016-06-10 ||Processing|
|22648542 ||Order number 174939819 and 174939820 ||chl******* ||2016-06-08 ||Processing|
|22631941 ||Order number 174939819 and 174939820 ||chl******* ||2016-06-07 ||Processing|