QooLife
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[PnG] 【SAVE up to 60%】Downy Fabric Softener buy 2 FREE 1 at $15.90【HURRY!】
84 items sold
15.90

Downy[PnG] 【SAVE up to 60%】Downy Fabric Softener buy 2 FREE 1 at $15.90【HURRY!】

See all Downy items

Customer who recommended this item
674 (Based on 689 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
Pay only one shipping fee for purchasing multi items among same shipping fee group items in a cart. Moreover shipping fee is free when purchasing above $70.00 in a cart.
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Notice

Subject Register Date
QX QUICK Seller 2017-05-31
CHANGE ORDER INFO Seller 2017-05-31
Cancel/Refund Seller 2016-12-20
more
Manufacturer/
Place of origin
Downy / Singapore Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Pickup & return item by seller (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (264)

Customer Photo Review board

Highly Recommend Very fast delivery and item is correct

Very fast delivery and receive all the 3 items in a box

First Downy:13. Downy Daring Refill 1.5L(+S$1.70) | Second Downy:02. Sunrise Fresh Refill 1.6L(+S$0.80) | Free Downy:04. Garden Bloom Refill 1.6L(+S$0.80)

+ Add this option
Sep 12, 2017
dre*******

Highly Recommend Received in gd condition

Not the first time order from seller. Items were nicely packed. Most of all its cheaper than the market. Happy buyer.

First Downy:08. Baby Gentle Refill 1.5L | Second Downy:08. Baby Gentle Refill 1.5L | Free Downy:08. Baby Gentle Refill 1.5L

+ Add this option
Sep 10, 2017
no6*******

Highly Recommend Item received in good condition.

Very fast delivery. Will definitely will buy more.

First Downy:10. Passion 1.8L(+S$3.80) | Second Downy:01. Sunrise Fresh 1.8L(+S$2.80) | Free Downy:01. Sunrise Fresh 1.8L(+S$2.80)

+ Add this option
Sep 09, 2017
nyo*******

Highly Recommend Downy

Fast delivery. It's packed well and arrived in good condition.

First Downy:01. Sunrise Fresh 1.8L(+S$2.80) | Second Downy:02. Sunrise Fresh Refill 1.6L(+S$0.80) | Free Downy:06. Anti Bacterial Refill 1.5L(+S$0.80)

+ Add this option
Sep 06, 2017
jol*******

Highly Recommend Downy softener biy one get one free

Will buy some more.thanks seller

First Downy:04. Garden Bloom Refill 1.6L(+S$0.80) | Second Downy:06. Anti Bacterial Refill 1.5L(+S$0.80) | Free Downy:10. Passion 1.8L(+S$2.70)

+ Add this option
Sep 06, 2017
joy*******

Customer Review (689)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Sep 19, 2017 yon*******
Highly Recommend Sep 18, 2017 kop*******
Highly Recommend Sep 18, 2017 bab*******
Highly Recommend Sep 13, 2017 min*******
Highly Recommend Sep 12, 2017 dre*******
Highly Recommend Sep 12, 2017 bel*******
Recommend Sep 11, 2017 ahh*******
Highly Recommend Sep 10, 2017 no6*******
Highly Recommend Sep 09, 2017 gen*******
Highly Recommend Sep 09, 2017 nyo*******

Item Q&A(17)

Status
Question & Answer
Date
Member
Notice
Seller

QX quick orders:

If QX quick delivery passed desired shipping date/time, when customer isn't around, we will not be able to send a reshipping request on our end.
QXquick orders that does not fit the shipping requirement, it will be changed to QXpress standard courier services automatically.

If items ordered are out of stock, qxpress will not be able to deliver the items, shipping will be changed to a later date of delivery, at the same timeslot.

Thank you

Notice
Seller

CHANGE ORDER INFO

For all order info changes, customers would need to cancel and reorder, because we are unable to make any changes on our end.

Order info changes includes:
1) Change of delivery address
2) Change of items - Quantity/Type
3) If customer did not select the free gift - request to add in, we are unable to do so as well.
4) For special cases, we will be charging extra shipping fee

Notice
Seller

Dear buyer,


CANCEL/REFUND

Please understand that all orders are automatically received, packed, and delivered. Therefore if you have made a wrong order or would like add on another item, please cancel your order and reorder. Refunds will be initiated automatically when orders are cancelled. You may cancel your order via: [My Qoo10] > [Cancel/Refund].

Thank you!

Notice
Seller

Dear buyers,

All Parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is at your own risk. NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.

Thank you very much for your understanding!

Notice
Seller

Dear buyers,

ALL SHIPPING information, timings or any changes/addition to the memo will require a cancellation of the order and then a re-order with the correct information.

We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.

If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)


Thank you very much for your understanding!

Notice
Seller

EXCHANGE/RETURN


For all exchanges and return before 7 days, kindly request for a return by going to MyQoo10 > Shopping list > Exchange/Return and select return. Once item is returned you will receive a full refund and you may re-order the item again or if you returned the item and want a different size of the same price range kindly message the seller once you have returned your item then give your order number and ask for the item stock level and if there is stocks we can exchange your order.
AFTER 7 days please contact the seller to REQUEST for an exchange/return request.


Instructions@ http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqContents.aspx#none

Answered
2017-09-14
jan*******
User

Hi can I check when the baby gentle refill will restock? Thanks

User

Dear Customer,

We are sorry for the inconvience cause. Expect the item to replenish next week. Alternatively, you may check with other items of our listing, as we still have stocks for the Baby Gentle 1.8L.

Thanks

Answered
2017-08-23
sun*******
User

hi i will be buying other items from your store (goon diapers) plus this downy, can i get free QX delivery since my total purchase is above $40? Thanks.

User

Dear Customer,

Yes, you can get free Qxpress delivery as long as total purchase is above $40 at Qoolife Store.

Thanks

User

but when i check out, the total amount still include the $5.99 qx fee. Will it be refunded to me?

User

Dear Customer,

Sorry for late reply, Can you kindly provided me with the Cart No or Order No in order for us to check for you?

Thank you

User

hi i have yet to submit order, but upon check out the total amt is inclusive of the $5.99 qx shipping (see attached)

below pic show the 2 items total more than $40

User

Dear Customer,

For this case maybe you would like to check if the item or product which you purchase are branding under QooLife, and for the shipping fee it have to be under the same category as well too.

Thank you

User

Yes both items under QOolife and I selected Qx shipping for both, still got the 5.99 fee, how?

User

Dear Customer,

Sorry for late reply, for this 2 product listing you have to choose from the same type of shipping and you will see free shipping indicated on the cart. Maybe you would like to try again.

Thank you

Answered
2017-08-02
Est*******
User

Hi, how to get the 2 for $15? It's seem like all need to pay extra?

User

Dear Customer,

There is Downy Baby Gentle Refill which is without add on price

Answered
2017-08-02
rox*******
User

My item still have not received. Ordered on 27th July.
Please get back to me. I hve left messages but no reply.

User

Dear Customer,

Apologies for the late response, your items were shipped out for delivery yesterday. Please expect a delivery soon.

Thank you

Answered
2017-07-17
jen*******
User

When will u have restock of Downy Passion Refill. Now yr stock oh Passion 1.8 litres - bal 2. I have inserted for 3. When will yr stock arrive. Pls reply, Asap. Tks

User

Dear Customer,

We have restocked our Downy listing!

Thank you

Answered
2017-05-04
joe*******
User

Hi there, when will you have restock for the refill? Thank you.

User

Dear customer,

For timeless 1.8L refill, it has been discontinued from our supplier side.

Thank you

User

Noted with thanks.

User

Dear customer,

You're welcome.

Thank you

Answered
2017-05-02
**********
User

Hi I had selected a few item from ur stores total at $70plus , how come still dun had the free shipping?

User

Dear customer,

Could we have your order number for checking? For free shipping above $70, it only applies to orders shipping via Qxpress standard shipping and not QXquick.

Thank you

User

Hi I had not place order yet .. I had try to order 6 bottle of joy , 6 pack of downy and 3 bottle of freeze spray total end up more than $70 but still dun had the free shipping pls advise! And the rice I try to look for the $3 coupons . Thanks

User

Dear customer,

The image wasn't updated, you can get the coupon from the expo page. Please try again to make your purchase, you'll be entitled to free delivery upon hitting $70.

Thank you

Answered
2017-04-29
**********
User

Hi is the $15 promo will be back ? Thanks for the reply

User

Dear customer,

Yes the $15 promo is back.

Thank you

Address
PRINT CENTRE 2 JURONG PORT ROAD PC3 #01-02/03
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