If water drips non stop at the handle part - it usually means you did not close the lid properly and it doesnt lock. This result in pressure loss and water boiling release of water vapours seeping from the sealing ring.
Please follow this steps when closing the top cover lid:
1) please locate the small engraved arrow on the upper cover lid. This arrow should be in the position pointing towards the Pot lower handle to first align when covering the Pot (do not rotate to close yet)
2) With arrow in place - Make sure that the top cover then is placed flat and squarely fitted on the pot.
3) Now you can rotate the top arm towards the pot bottom arm until you hear the soft click ! a) If it doesnt rotate smoothly it means not flatly fitted properly restart and repeat from Step 1 (No force is required. Smooth action only);
b) If there is no soft click it means it is not closed. This will Result in your issue raised - steam is forced out by the pressure causing water drip from handle.
Your issue raised is common when the Cover Lid is not properly aligned and closed. Please do not use force - if fitted properly it is so effortless easy to slide the upper arm handle towards bottom arm handle. AND YOU SHOULD HEAR A SOFT CLICK when it is aligned (bottom handle with upper handle). Do not rely on eye measurement to consider the top cover and pot chamber is closed.
Not sure if both times you used - was the closing action very smooth and effortless? and Did you finish closing to hearing the SOFT CLICK sound?
Please test and try this again with just water test. Turn heat up on HIGH when ready to test.
Note: It is normal for steam to escape from the Pressure Selector Valve vent when the pressure is fully built up in the pot chamber. During this HIGH Heat stage - check that you no longer have water dripping excessively to the sides of the pot. Also check if red small button is risen and a steady continuous steam jet released from the vent.
(Jul 23, 2017 17:37)
If all these 3 conditions achieved :
a) no excessive water escaping out to sides and handles dripping to the stove)
b) red small indicator - is standing up to the size of the small hole
c) you see a fairly strong steady continuous stream of steam jet coming out of the pressure selector valve
THEN you are ready to TURN DOWN HEAT to Medium/ Medium low and start counting your COOKING time (depending on what you are cooking).
I hope these instructions clarify to help your situation. Rgds, Seller
(Jul 23, 2017 17:41)