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Dumex[DUMEX] [BUNDLE DEAL] Mamil Gold Step 2/3/4/5/ HA/ Soy/ Babies/ Kids Milk

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Customer who recommended this item
36 (Based on 36 reviews)
Customer Satisfaction Score
100%
  • Product 100%/100%
  • Price 100%/100%
  • Delivery 100%/100%
  • Service 100%/100%
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Notice

Subject Register Date
QX QUICK Seller 2017-05-31
CHANGE ORDER INFO Seller 2017-05-31
Cancel/Refund Seller 2016-12-20
more
Manufacturer/
Place of origin
Dumex Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Pickup & return item by seller (Return shipping company : Qxpress)
Brief Description Premium Follow-Up/Growing-Up are scientifically developed with BIFIDUS BL Probiotics | H.A. Premium Hypoallergenic Follow-Up is scientifically developed to reduce allergenic potential of cow’s milk.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (19)

Customer Photo Review board

Highly Recommend Good buy

Cheaper than stores when combined with coupons. Thanks for the free gift!

Mamil Gold | HA | Soy | Mama:3. MAMIL GOLD STEP 4 (1.6KG X 5)(+S$51.05) | Add On::none | FREE GIFT:4. KIDDYLOO TOILET TRAINER CELADON GREEN

Sep 24, 2017
bbt*******

Highly Recommend Satisfied customer

Good and fast delivery. Cheaper than outside especially after using coupons

Mamil Gold | HA | Soy | Mama:3. MAMIL GOLD STEP 4 (1.6KG X 5)(+S$51.05) | Add On::none | FREE GIFT:1. KIDDYLOO TOILET TRAINER LILY WHITE GREY

Sep 20, 2017
mis*******

Highly Recommend [BUNDLE DEAL] Mamil Gold Step 2/3/4/5/ HA/ Soy/ Babies/ Kids/ Mama Milk Option

No difference as those I buy from supermarket. Definitely cheaper n fast delivery too. Thanx for the free gift

Mamil Gold | HA | Soy | Mama:2. MAMIL GOLD STEP 3 (1.6KG X 4)(+S$33.80) | Add On::none | FREE GIFT:2. KIDDYLOO TOILET TRAINER MYOSOTIS BLUE

Sep 19, 2017
s.m*******

Recommend Value for money, good free gift

Value for money and new packing, label looks from same distributor. Long expiry date. Good buy with vouchers.

Mamil Gold | HA | Soy | Mama:1. MAMIL GOLD STEP 2 (1.5KG X 3) | Add On::none | FREE GIFT:1. KIDDYLOO TOILET TRAINER LILY WHITE GREY

+ Add this option
Sep 18, 2017
azt*******

Highly Recommend Value for money.

Very good promotion. value for money. Recommended.

Mamil Gold | HA | Soy | Mama:2. MAMIL GOLD STEP 3 (1.6KG X 4)(+S$41.95) | Add On::none | FREE GIFT:none

Sep 18, 2017
lit*******

Customer Review (36)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Sep 24, 2017 bbt*******
Highly Recommend Sep 24, 2017 zhe*******
Highly Recommend Sep 22, 2017 sus*******
Highly Recommend Sep 20, 2017 eve*******
Highly Recommend Sep 20, 2017 mis*******
Highly Recommend Sep 19, 2017 s.m*******
Highly Recommend Sep 19, 2017 luo*******
Highly Recommend Sep 19, 2017 val*******
Highly Recommend Sep 18, 2017 sus*******
Highly Recommend Sep 18, 2017 gfo*******

Item Q&A(8)

Status
Question & Answer
Date
Member
Notice
Seller

QX quick orders:

If QX quick delivery passed desired shipping date/time, when customer isn't around, we will not be able to send a reshipping request on our end.
QXquick orders that does not fit the shipping requirement, it will be changed to QXpress standard courier services automatically.

If items ordered are out of stock, qxpress will not be able to deliver the items, shipping will be changed to a later date of delivery, at the same timeslot.

Thank you

Notice
Seller

CHANGE ORDER INFO

For all order info changes, customers would need to cancel and reorder, because we are unable to make any changes on our end.

Order info changes includes:
1) Change of delivery address
2) Change of items - Quantity/Type
3) If customer did not select the free gift - request to add in, we are unable to do so as well.
4) For special cases, we will be charging extra shipping fee

Notice
Seller

Dear buyer,


CANCEL/REFUND

Please understand that all orders are automatically received, packed, and delivered. Therefore if you have made a wrong order or would like add on another item, please cancel your order and reorder. Refunds will be initiated automatically when orders are cancelled. You may cancel your order via: [My Qoo10] > [Cancel/Refund].

Thank you!

Notice
Seller

Dear buyers,

All Parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is at your own risk. NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.

Thank you very much for your understanding!

Notice
Seller

Dear buyers,

ALL SHIPPING information, timings or any changes/addition to the memo will require a cancellation of the order and then a re-order with the correct information.

We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.

If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)


Thank you very much for your understanding!

Notice
Seller

EXCHANGE/RETURN


For all exchanges and return before 7 days, kindly request for a return by going to MyQoo10 > Shopping list > Exchange/Return and select return. Once item is returned you will receive a full refund and you may re-order the item again or if you returned the item and want a different size of the same price range kindly message the seller once you have returned your item then give your order number and ask for the item stock level and if there is stocks we can exchange your order.
AFTER 7 days please contact the seller to REQUEST for an exchange/return request.


Instructions@ http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqContents.aspx#none

Answered
2017-09-22
dav*******
User

Dear Seller,

I would like to purchase the below item type:

Mamil Gold / HA / Soy / Mama : 4. MAMIL GOLD STEP 5 (850G X 6)(+$14.10)

I wonder what is the expire date of each bottle?

User

Dear Customer,

It expires in May 2019.

Thank you.

Answered
2017-09-17
lee*******
User

Hi, will u stock up step 3 before the free gift promotion ends?

User

Dear Customer,

Apologies, the milk has been restocked however the free gift promotion has ended.

Thank you.

Answered
2017-09-17
ail*******
User

Secret Inquiry

User

Secret Inquiry

Answered
2017-09-15
ame*******
User

Hi Seller, I intended to purchase the step 2 milk powder now but i realized no more free gift to be given.. Please could you advise when the free gift will be available and i will submit my purchase soon it available.. thanks in advance

And also when is the expiry date for step 2 thanks

User

Dear Customer,

There'll be a new promotion free gift tomorrow also but on a different bundle listing, maybe you would like to take a look again.

The expiry date will be May Year 2019.

Thank you

Answered
2017-09-13
zhe*******
User

Hi
Is dumex mamil gold 1.6kg change packaging? As is look different from old design. Pls advise.

User

Dear Customer,

Yes, this is the new and improved formula as seen on Dumex website.

Thank you.

Answered
2017-09-13
sen*******
User

What is the expiry date for mamil gold 5 bundle deal?

User

Dear Customer,

The expiry date for mamil gold 5 will be in May of Year 2019.

Thank you

Answered
2017-08-27
gai*******
User

Mamil Soy is manufactured in which country?

User

Dear Buyer,

It is manufactured in Europe / Australia / New Zealand.

Thank you.

Answered
2017-08-25
jen*******
User

Good day to all. Is it possible to exchange Dumex Mamil Gold stage 3 to Dumex Dugro stage 3? Because I wrongly mentioned the thing. I am giving Dumex Dugro 3.

User

Dear Customer,

We can only exchange the products if they have not been opened. There will be an extra charge of $12 for the delivery. Please advise if you would like to proceed with the exchange.

Thank you.

User

Still I haven't opened anything. Bro, why $12 extra for the exchange? Then what about the money you charged me?

If I cancel this order and make another order also how about the charges?

If I cancel this order and make another order also how about the charges?

User

Dear Customer,

Sorry for the misunderstanding. The amount refunded to you will exclude the cost of the Dugro Stage 3 and the $12 pick up cost. Just to confirm you wish to exchange the bundle of 3 Mamil Gold Step 3 for 3 tins of Dugro Stage 3?

As the order has already been delivered, we will not be able to cancel the order for you. Only an exchange is possible.

Thank you.

User

Then what about the coupon?

User

Dear Customer,

Please refer to the calculations as follows:
1. Amount paid for 3 x 1.5kg Mamil Gold Step 3 tins = $208 (after $5 discount)
2. Cost of pick up and redelivery = $12 (fixed)
3. Price of 3 x 1.6kg Dugro Step 3 tins = $117 (time sale price, 25 Aug 10am-5pm)

Therefore, amount refunded after taking into account these costs = $208 - $12 - $117 = $79.

Kindly confirm if you would like to proceed with the exchange.

Thank you.

User

Then I would like to confirm my doubt regarding purchase above $100 will get $20 coupon. Can you please explain me and also this one can applicable?

User

Dear Customer,

That coupon is only valid for making a purchase and checking out a cart during super sale from 23 Aug - 27 Aug. As you are requesting an exchange, the coupon is not valid.

Would you like to proceed with the exchange?

Thank you.

User

Yes. I would like to proceed exchange

Then how can I get the money back?

If I cancel order means what's the procedure?

If I cancel order means what's the procedure?

User

Dear Customer,

I've seen your cancel request in the system. We will approve it and there will be a $6 fee for the pickup of the return items. This $6 will be deducted from the total refund. Please follow the instructions on the return process by Qoo10.

Thank you.

User

Okay. Go ahead.

When they will come and collect the things? Let me know what time they come?

User

Dear Buyer,

Qoo10 will liaise with you regarding the pickup date. Please look out for their message.

Thank you.

User

May I know how much is the refund amount I will get back

User

Dear Buyer,

Qoo10 will advise on the refund amount.

Thank you.

User

Still nobody to come and collect the things from me. Why?

User

Dear Buyer,

Pick up is scheduled for tomorrow, 30 August.

Thank you.

User

Bro, today I contacted the Qoo10 customer centre regarding the return of my goods send by you.They said it was cancelled and they asked me get new printing label return number from you?

User

Dear Customer,

Sorry for the delay, we are currently checking this case for you. We will expedite and keep you updated.

Thank you.

User

Seller, When they will come and collect the goods from me?

User

Dear Customer,

Sorry for the delay, we are currently checking this case for you. We will expedite and keep you updated on the pick up date & time.

Thank you.

User

Dear people, still no reply from your side. Are you interested in returning my money and take your goods? Refund my money and take back your goods ASAP.

Dear people, Good day to all.Today Qoo10 Express people came and collected my goods. Thanks to seller. When they will notify me the refund money?

User

Dear Customer,

Please allow 2-3 working days to process the return.

Thank you.

Address
PRINT CENTRE 2 JURONG PORT ROAD PC3 #01-02/03
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