Princess Pink Join Fellow
12,976 Fellows
POWER MINISHOP RATE 90%
4.83

elastineElastine Shampoo / Conditioner / Treatment Pure Breeze Love Me Secret Fantasia Silk Repair + more

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Notice

Subject Register Date
Changes to orders Seller 2017-01-10
No reimbursement for loss/damage of Normal Mail packages Seller 2015-01-07
In the event that there are problems with your order Seller 2014-07-25
more
Manufacturer/
Place of origin
LG Household & Health Care / Korea Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Korea No. 1 Hair Care Brand. Elastine Perfume and Silk Repair Shampoo and Conditioners

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BOOKMARK 1 2 3 4 5 6 7

Customer Satisfaction

Satisfied Customer
1779
Average Customer Review
90 / 100
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Photo Review (626)

Customer Photo Review board

Highly Recommend Fast delivery and thanks for the free gifts.

Fast delivery and thanks for the free gifts.

Item:Perfume Shampoo Love Me 600ml (Elastine)(+S$1.37)

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May 25, 2017
jen*******

Highly Recommend Fast delivery

Received in good condition. The items were well wrapped and protected.

Item:Perfume Shampoo Love Me 600ml (Elastine)(+S$1.37)

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May 24, 2017
per*******

Highly Recommend Repeated purchase

Smell last very long on hair after washing. Love it

Item:Perfume Shampoo Pure Breeze 600ml (Elastine)(+S$1.37)

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May 24, 2017
ger*******

Highly Recommend Happy with product

This is my 2nd purchase. Fast delivery also.

Item:Silk Repair Shampoo Recovery 600ml (Elastine)(+S$1.37)

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May 23, 2017 1
jen*******
May 23, 2017
chr*******

Customer Review(1,814)

Customer Review board
Rating Feedback Date Written by
Highly Recommend 2017-05-25 jen*******
Highly Recommend 2017-05-25 car*******
Highly Recommend 2017-05-25 che*******
Highly Recommend 2017-05-24 per*******
Highly Recommend 2017-05-24 ger*******
Highly Recommend 2017-05-23 yue*******
Highly Recommend 2017-05-23 jen*******
Highly Recommend 2017-05-23 chr*******
Highly Recommend 2017-05-23 yvo*******
Highly Recommend 2017-05-23 shi*******

Seller Information

Princess Pink

  • Address : 596 - 604 Dobong 1(il)-dong, Dobong-gu, Seoul 597
Item Q&A(60)
No. Question & Answer Member Date Status
NOTICE Changes to orders Seller
NOTICE No reimbursement for loss/damage of Normal Mail packages Seller
NOTICE In the event that there are problems with your order Seller
FAQ I paid a shipping fee of SGD 1.99 for Normal Mail shipping, but when I received the package by Singpost Normal Mail, the stamp shows SGD 2.55 or SGD 0.60 or SGD 0.90. The stamp never shows SGD 1.99
Why is there this difference?
Seller

The shipping fee covers the international shipping from our office in Seoul to our forwarder in Singapore, the local shipping from our forwarder in Singapore to the customer, and our forwarder's handling fees. The actual cost is actually higher than the shipping fee we charge, but we cover the additional cost from the item margin. The shipping fee is usually a flat fee, although for a few heavy items the shipping fee increases with quantity purchased. For many of our listings shipping fee is waived if there is a sufficiently large purchase. Details on shipping fee are always made known on the item listing page, and the buyer will also be informed of the total shipping fee before making payment, so that the buyer can decide whether to proceed with the transaction.

26819647 wrong address xin******* 2017-05-11 Answered
Dear Seller,

I have input the wrong address, any email address i can send my address to you?
 
[Re] wrong address
Dear customer,
Qxpress downloads the address directly from the system, so you will need to cancel and reorder with the correct address.
Please do it as soon as possible before the orders get processed and shipped. If you want to proceed with shipping to the current address, no further action is required.
Thank you
Best regards,
Princess Pink Shop
 
[Re] wrong address
no problem
 
[Re] wrong address
Dear Seller,

i had already cancel the order and re order again. thank you
 
[Re] wrong address
Dear customer,
Thank you for your update.
Best regards,
Princess Pink Shop
26676220 Price of item st_******* 2017-04-30 Answered
26637805 Scalp Therapy Refresh range flo******* 2017-04-27 Processing
26502585 Inquiry for the item from Jas**** Jas******* 2017-04-16 Answered
How many bottles consider group buy and for the price of 4 dollars plus
 
[Re] Inquiry for the item from Jas****
Dear customer,
Please select the options you want and add into your cart, and then click "Go Group Buy". The price will be automatically calculated for you to verify and accept before you make payment.
Thank you
Best regards,
Princess Pink Shop
 
[Re] Inquiry for the item from Jas****
Hi ya I done the way u told me so, but the price also didn't change
 
[Re] Inquiry for the item from Jas****
Dear customer,
Perhaps you can submit your order first, so that we can identify the problem and advise what you can do, or seek Qoo10 technical assistance. Qoo10 help desk may be able to remove the charge, but if it is a selection issue, you can cancel and reorder to with the correct selection to avoid the shipping charge.
Please put in the memo that you were charged the shipping charge and want to know how to remove that, so that we know not to process the order before that is resolved.
Thank you
Best regards,
Princess Pink Shop
26499774 Inquiry related delivery from kar**** kar******* 2017-04-16 Answered
I want to order 6 bottles. Please confirm that you will upgrade me to qexpress although I choose normal post. Thanks.
 
[Re] Inquiry related delivery from kar****
Dear customer,
Yes. With 3 or more bottles in your cart, we will send by Qxpress even though the shipping mode selected is Normal Mail.
Thank you
Best regards,
Princess Pink Shop
26334249 Inquiry for the item from Joe**** Joe******* 2017-04-01 Answered
Hi, which one is better for scalp issue?
 
[Re] Inquiry for the item from Joe****
Dear customer,
Do you have itchy scalp? Perhaps you can try the Scalp Therapy Refresh range.
Thank you
Best regards,
Princess Pink Shop
26032504 [About Item] Related Inquiries agr******* 2017-03-07 Answered
Hello, item was delivered in good condition. However I realised i wanted conditioner but ordered shampoo by mistake! Is there anyway I can exchange 2 of the shampoos for conditioner?
 
[Re] [About Item] Related Inquiries
Dear customer,
We have a 14-day return/exchange policy. Items need to be unopened and undamaged.
Please send your item to :
코리아 디렉트
서울시 도봉구 도봉로
도봉구 도봉1동 597-29
Seoul 132-819
Korea-Direct
597-29 Dobong 1(il)-dong, Dobong-gu,
Seoul, Korea 132-819
(cut and paste to avoid errors in copying by hand).
To be safe, please use shipping with tracking, as we cannot take responsibility for lost mail. Please package in an appropriate box to avoid damage, as we also cannot be responsible for damage in transit.
As reason for return is not seller error, there is no reimbursement for return shipping. Once we have received and checked that items are undamaged and unused, and we will arrange for your payment of the additional shipping cost of SGD 3.62 for reshipping replacement items to you.
Thank you
Best regards,
Princess Pink Shop
25915457 [About Item] Related Inquiries viv******* 2017-02-27 Answered
Hi seller, is there any way to smell all these product in Singapore before purchasing? Also, I have sensitive skin, since the body wash is fragranced, does it include any chemicals that causes irritation? Thanks in advance!
 
[Re] [About Item] Related Inquiries
Dear customer,
The perfume shampoos are on sale at TheFaceShop outlets and NTUC Fairprice outlets (but at a different price). The On:The Body range may also be on sale at NTUC Fairprice at Joo Koon Circle. Perhaps you can check the smell at these places before making your purchase. For sensitive skin, as with all skincare products, please do a patch test before wide usage.
Thank you
Best regards,
Princess Pink Shop
 
[Re] [About Item] Related Inquiries
Thanks for your reply! May I know which NTUC Fairprice? Because I live in the east and I've checked multiple ntuc to no avail ); please help thank you, because the face shop always sold out too.
 
[Re] [About Item] Related Inquiries
Dear customer,
We are based in Korea and only know the information from our customers and forwarder. We don't have additional information. Perhaps you can check the reviews and contact other customers who mention "cheaper than retail" in their reviews.
Thank you
Best regards,
Princess Pink Shop

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