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Princess Pink Join Fellow
12,931 Fellows
POWER MINISHOP RATE 90%
4.83

elastineElastine Shampoo / Conditioner / Treatment Pure Breeze Love Me Secret Fantasia Silk Repair + more

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Notice

Subject Register Date
Changes to orders Seller 2017-01-10
No reimbursement for loss/damage of Normal Mail packages Seller 2015-01-07
In the event that there are problems with your order Seller 2014-07-25
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Manufacturer/
Place of origin
LG Household & Health Care / Korea Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Korea No. 1 Hair Care Brand. Elastine Perfume and Silk Repair Shampoo and Conditioners

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BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 1721 (90%)
This chart shows buyer's satisfaction level.
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Photo Review (604)

Customer Photo Review board

Recommend Smells nice..hope it works

Looking for a good hair loss shampoo. Hope this works

Item:Perfume Treatment Pure Breeze 200ml (Elastine)

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Apr 21, 2017
bab*******

Recommend 2nd buy

Fast delivery and love the fragrance of pure breeze.

Item:Perfume Conditioner Pure Breeze 600ml (Elastine)(+S$1.16)

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Apr 20, 2017 1
the*******
Apr 20, 2017 1
teo*******

Highly Recommend Good

Very fast delivery and courier even messaged to inform on actual day of delivery.

Item:Silk Repair Shampoo Recovery 600ml (Elastine)(+S$1.16)

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Apr 20, 2017 1
jan*******

Highly Recommend Quick delivery

Very fast delivery and items are cheap. Good buy.

Item:Perfume Shampoo Pure Breeze 600ml (Elastine)(+S$1.16)

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Apr 19, 2017
poh*******

Customer Review(1,755)

Customer Review board
Rating Feedback Date Written by
Highly Recommend 2017-04-25 hik*******
Highly Recommend 2017-04-25 q1n*******
Highly Recommend 2017-04-23 joy*******
Highly Recommend 2017-04-23 tan*******
Highly Recommend 2017-04-23 jer*******
netural 2017-04-23 fuf*******
Recommend 2017-04-21 bab*******
Highly Recommend 2017-04-20 lis*******
Recommend 2017-04-20 the*******
Highly Recommend 2017-04-20 teo*******

Seller Information

Princess Pink

  • Address : 596 - 604 Dobong 1(il)-dong, Dobong-gu, Seoul 597
Item Q&A(57)
No. Question & Answer Member Date Status
NOTICE Changes to orders Seller
NOTICE No reimbursement for loss/damage of Normal Mail packages Seller
NOTICE In the event that there are problems with your order Seller
FAQ I paid a shipping fee of SGD 1.99 for Normal Mail shipping, but when I received the package by Singpost Normal Mail, the stamp shows SGD 2.55 or SGD 0.60 or SGD 0.90. The stamp never shows SGD 1.99
Why is there this difference?
Seller

The shipping fee covers the international shipping from our office in Seoul to our forwarder in Singapore, the local shipping from our forwarder in Singapore to the customer, and our forwarder's handling fees. The actual cost is actually higher than the shipping fee we charge, but we cover the additional cost from the item margin. The shipping fee is usually a flat fee, although for a few heavy items the shipping fee increases with quantity purchased. For many of our listings shipping fee is waived if there is a sufficiently large purchase. Details on shipping fee are always made known on the item listing page, and the buyer will also be informed of the total shipping fee before making payment, so that the buyer can decide whether to proceed with the transaction.

26502585 Inquiry for the item from Jas**** Jas******* 2017-04-16 Answered
How many bottles consider group buy and for the price of 4 dollars plus
 
[Re] Inquiry for the item from Jas****
Dear customer,
Please select the options you want and add into your cart, and then click "Go Group Buy". The price will be automatically calculated for you to verify and accept before you make payment.
Thank you
Best regards,
Princess Pink Shop
 
[Re] Inquiry for the item from Jas****
Hi ya I done the way u told me so, but the price also didn't change
 
[Re] Inquiry for the item from Jas****
Dear customer,
Perhaps you can submit your order first, so that we can identify the problem and advise what you can do, or seek Qoo10 technical assistance. Qoo10 help desk may be able to remove the charge, but if it is a selection issue, you can cancel and reorder to with the correct selection to avoid the shipping charge.
Please put in the memo that you were charged the shipping charge and want to know how to remove that, so that we know not to process the order before that is resolved.
Thank you
Best regards,
Princess Pink Shop
26499774 Inquiry related delivery from kar**** kar******* 2017-04-16 Answered
I want to order 6 bottles. Please confirm that you will upgrade me to qexpress although I choose normal post. Thanks.
 
[Re] Inquiry related delivery from kar****
Dear customer,
Yes. With 3 or more bottles in your cart, we will send by Qxpress even though the shipping mode selected is Normal Mail.
Thank you
Best regards,
Princess Pink Shop
26334249 Inquiry for the item from Joe**** Joe******* 2017-04-01 Answered
Hi, which one is better for scalp issue?
 
[Re] Inquiry for the item from Joe****
Dear customer,
Do you have itchy scalp? Perhaps you can try the Scalp Therapy Refresh range.
Thank you
Best regards,
Princess Pink Shop
26032504 [About Item] Related Inquiries agr******* 2017-03-07 Answered
Hello, item was delivered in good condition. However I realised i wanted conditioner but ordered shampoo by mistake! Is there anyway I can exchange 2 of the shampoos for conditioner?
 
[Re] [About Item] Related Inquiries
Dear customer,
We have a 14-day return/exchange policy. Items need to be unopened and undamaged.
Please send your item to :
코리아 디렉트
서울시 도봉구 도봉로
도봉구 도봉1동 597-29
Seoul 132-819
Korea-Direct
597-29 Dobong 1(il)-dong, Dobong-gu,
Seoul, Korea 132-819
(cut and paste to avoid errors in copying by hand).
To be safe, please use shipping with tracking, as we cannot take responsibility for lost mail. Please package in an appropriate box to avoid damage, as we also cannot be responsible for damage in transit.
As reason for return is not seller error, there is no reimbursement for return shipping. Once we have received and checked that items are undamaged and unused, and we will arrange for your payment of the additional shipping cost of SGD 3.62 for reshipping replacement items to you.
Thank you
Best regards,
Princess Pink Shop
25915457 [About Item] Related Inquiries viv******* 2017-02-27 Answered
Hi seller, is there any way to smell all these product in Singapore before purchasing? Also, I have sensitive skin, since the body wash is fragranced, does it include any chemicals that causes irritation? Thanks in advance!
 
[Re] [About Item] Related Inquiries
Dear customer,
The perfume shampoos are on sale at TheFaceShop outlets and NTUC Fairprice outlets (but at a different price). The On:The Body range may also be on sale at NTUC Fairprice at Joo Koon Circle. Perhaps you can check the smell at these places before making your purchase. For sensitive skin, as with all skincare products, please do a patch test before wide usage.
Thank you
Best regards,
Princess Pink Shop
 
[Re] [About Item] Related Inquiries
Thanks for your reply! May I know which NTUC Fairprice? Because I live in the east and I've checked multiple ntuc to no avail ); please help thank you, because the face shop always sold out too.
 
[Re] [About Item] Related Inquiries
Dear customer,
We are based in Korea and only know the information from our customers and forwarder. We don't have additional information. Perhaps you can check the reviews and contact other customers who mention "cheaper than retail" in their reviews.
Thank you
Best regards,
Princess Pink Shop
25735839 Kiss the rose jes******* 2017-02-12 Answered
Hi

Do you have the Shampoo de perfume kiss the rose?
 
[Re] Kiss the rose
Dear customer,
Unfortunately, we don't carry this product.
Thank you
Best regards,
Princess Pink Shop
25735066 [Others] Related Inquiries msi******* 2017-02-12 Answered
Hi do you carry this range ? I have attached the picture. Thanks
 
[Re] [Others] Related Inquiries
2017-02-13 01:12:51

Dear customer,
Unfortunately, we don't carry this product.
Thank you
Best regards,
Princess Pink Shop
25286450 [About Item] Related Inquiries dor******* 2017-01-04 Answered
I have badly damaged hair due to bleaching. May I know which treatment is more suitable? As your post didn't indicate or show all the products that you have.
 
[Re] [About Item] Related Inquiries
Dear customer,
The two perfume treatments can work. They are different only in scent. For severely damaged hair, perhaps you can also consider the Argan haircare range for its repair abilities:
http://list.qoo10.sg/g/420578011
Thank you
Best regards,
Princess Pink Shop

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