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Princess Pink
Princess Pink Join Fellow
13,034 Fellows
POWER MINISHOP RATE 90%
4.31

elastineElastine Shampoo / Conditioner / Treatment Pure Breeze Love Me Secret Fantasia Silk Repair + more

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Notice

Subject Register Date
Changes to orders Seller 2017-01-10
No reimbursement for loss/damage of Normal Mail packages Seller 2015-01-07
In the event that there are problems with your order Seller 2014-07-25
more
Manufacturer/
Place of origin
LG Household & Health Care / Korea Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Korea No. 1 Hair Care Brand. Elastine Perfume and Silk Repair Shampoo and Conditioners

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BOOKMARK 1 2 3 4 5 6 7
Customer who recommended this item
1853 (Based on 1889 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Photo Review (651)

Customer Photo Review board

Highly Recommend Perfume shampoo

fast delivery... ..................good

Item:Perfume Conditioner Love Me 600ml (Elastine)(+S$3.68)

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Jun 29, 2017
dia*******

Recommend Fast delivery

Excellent. Cheap and fast delivery

Item:Baekdanhyang Sandalwood Conditioner 500ml (ReEn)(+S$1.68)

+ Add this option
Jun 29, 2017 1
cla*******
Jun 28, 2017 2
Joy*******
Jun 28, 2017
ani*******

Recommend Fast delivery and received in good condition.

Fast delivery and received in good condition.

Item:Perfume Shampoo Pure Breeze 600ml (Elastine)(+S$1.68)

+ Add this option
Jun 28, 2017
ang*******

Customer Review (1,889)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jun 29, 2017 dia*******
Highly Recommend Jun 29, 2017 gra*******
Recommend Jun 29, 2017 Lee*******
Recommend Jun 29, 2017 cla*******
Highly Recommend Jun 28, 2017 Joy*******
Highly Recommend Jun 28, 2017 ani*******
Recommend Jun 28, 2017 gam*******
Recommend Jun 28, 2017 ang*******
Recommend Jun 28, 2017 eve*******
Recommend Jun 28, 2017 jan*******

Seller Information

Princess Pink

  • Address : 596 - 604 Dobong 1(il)-dong, Dobong-gu, Seoul 597
Item Q&A(63)
No. Question & Answer Member Date Status
NOTICE Changes to orders Seller
NOTICE No reimbursement for loss/damage of Normal Mail packages Seller
NOTICE In the event that there are problems with your order Seller
FAQ I paid a shipping fee of SGD 1.99 for Normal Mail shipping, but when I received the package by Singpost Normal Mail, the stamp shows SGD 2.55 or SGD 0.60 or SGD 0.90. The stamp never shows SGD 1.99
Why is there this difference?
Seller

The shipping fee covers the international shipping from our office in Seoul to our forwarder in Singapore, the local shipping from our forwarder in Singapore to the customer, and our forwarder's handling fees. The actual cost is actually higher than the shipping fee we charge, but we cover the additional cost from the item margin. The shipping fee is usually a flat fee, although for a few heavy items the shipping fee increases with quantity purchased. For many of our listings shipping fee is waived if there is a sufficiently large purchase. Details on shipping fee are always made known on the item listing page, and the buyer will also be informed of the total shipping fee before making payment, so that the buyer can decide whether to proceed with the transaction.

27382262 Inquiry for the item from kar**** kar******* 2017-06-26 Answered
When is your stock for love conditioner coming in? I can only see shampoos. Thanks
 
[Re] Inquiry for the item from kar****
Dear customer,
We will get new stock at the end of July. Sorry for the inconvenience.
Best regards,
Princess Pink Shop
27202773 Shipping Fees row******* 2017-06-12 Answered
27069432 Inquiry related delivery from her**** her******* 2017-06-01 Answered
Hi, I've placed an order but forgot to check qexpress service instead. Am. I able change and pay the balance?
 
[Re] Inquiry related delivery from her****
Dear customer,
You have at least 3 bottles from this listing in your cart, so you qualify for a free upgrade from Normal Mail to Qxpress.
Thank you
Best regards,
Princess Pink Shop
26819647 wrong address xin******* 2017-05-11 Answered
Dear Seller,

I have input the wrong address, any email address i can send my address to you?
 
[Re] wrong address
Dear customer,
Qxpress downloads the address directly from the system, so you will need to cancel and reorder with the correct address.
Please do it as soon as possible before the orders get processed and shipped. If you want to proceed with shipping to the current address, no further action is required.
Thank you
Best regards,
Princess Pink Shop
 
[Re] wrong address
no problem
 
[Re] wrong address
Dear Seller,

i had already cancel the order and re order again. thank you
 
[Re] wrong address
Dear customer,
Thank you for your update.
Best regards,
Princess Pink Shop
26676220 Price of item st_******* 2017-04-30 Answered
26637805 Scalp Therapy Refresh range flo******* 2017-04-27 Processing
26502585 Inquiry for the item from Jas**** Jas******* 2017-04-16 Answered
How many bottles consider group buy and for the price of 4 dollars plus
 
[Re] Inquiry for the item from Jas****
Dear customer,
Please select the options you want and add into your cart, and then click "Go Group Buy". The price will be automatically calculated for you to verify and accept before you make payment.
Thank you
Best regards,
Princess Pink Shop
 
[Re] Inquiry for the item from Jas****
Hi ya I done the way u told me so, but the price also didn't change
 
[Re] Inquiry for the item from Jas****
Dear customer,
Perhaps you can submit your order first, so that we can identify the problem and advise what you can do, or seek Qoo10 technical assistance. Qoo10 help desk may be able to remove the charge, but if it is a selection issue, you can cancel and reorder to with the correct selection to avoid the shipping charge.
Please put in the memo that you were charged the shipping charge and want to know how to remove that, so that we know not to process the order before that is resolved.
Thank you
Best regards,
Princess Pink Shop
26499774 Inquiry related delivery from kar**** kar******* 2017-04-16 Answered
I want to order 6 bottles. Please confirm that you will upgrade me to qexpress although I choose normal post. Thanks.
 
[Re] Inquiry related delivery from kar****
Dear customer,
Yes. With 3 or more bottles in your cart, we will send by Qxpress even though the shipping mode selected is Normal Mail.
Thank you
Best regards,
Princess Pink Shop

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