Zantelle Join Fellow
2,831 Fellows
GOOD MINISHOP RATE 90%
1.14

Enchanted Garden Accessories ♡ Terrarium Accessories ♡ Wood Log ♡ Log Bench ♡ Gate ♡ Signage ♡ Lamp


Notice

Subject Register Date
How do I file for exchange/replacement/refund? Seller 2016-04-26
Manufacturer/
Place of origin
Overseas Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Pickup & return item by seller (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Customer Satisfaction

Satisfied Customer
266
Average Customer Review
92 / 100
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 100%/100%

Photo Review (98)

Customer Photo Review board

Recommend Well received

Well received. Nice designs as terrarium accessories.

Design:Mini Signage - Walnut Brown (Pack of 2)(-S$0.42)

+ Add this option
May 21, 2017
mko*******
May 12, 2017
pos*******
Apr 29, 2017
kud*******
Apr 26, 2017
chn*******

Highly Recommend Cute items and fast delivery

Cute items and fast delivery. Thank u seller

Design:Japanese Garden Lantern(-S$0.42)

+ Add this option
Apr 26, 2017
e_j*******

Customer Review(271)

Customer Review board
Rating Feedback Date Written by
Recommend 2017-05-21 mko*******
Recommend 2017-05-21 jen*******
Recommend 2017-05-15 ger*******
Highly Recommend 2017-05-12 pos*******
Highly Recommend 2017-04-29 kud*******
Highly Recommend 2017-04-26 chn*******
Highly Recommend 2017-04-26 e_j*******
Highly Recommend 2017-04-25 jen*******
Highly Recommend 2017-04-22 pos*******
Highly Recommend 2017-04-18 zou*******

Seller Information

Zantelle

  • Address : 1002 JALAN BUKIT MERAH #04-01
Item Q&A(12)
No. Question & Answer Member Date Status
NOTICE How do I file for exchange/replacement/refund? Seller
FAQ How to submit return or exchange from the buyer's end? Seller

-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' We will assess the claim issue with the provided picture and inform on the progress.

25775264 [About Item] Related Inquiries zan******* 2017-02-15 Answered
Hi.. does the terrarium accessories (figurines) comes with the stick for you to be able to poke it into the soil? Thanks
 
[Re] [About Item] Related Inquiries
Hi, our figurines generally do not have a support stick attached.
24255292 Purchase from warehouse straight? des******* 2016-10-17 Unanswered
22286946 Mini gate/ wooden gate mei******* 2016-05-11 Answered
Hi can the mini gate and wooden gate able to stand on the artifical grass patch?
 
[Re] Mini gate/ wooden gate
hi there, it can't stand unless using pins to support it (neater) or using super glue (cannot be removed in the future).
Regards
19714125 Butterflies cwk******* 2015-11-04 Answered
Hi
Would like to know if there are any butterflies?
 
[Re] Butterflies
Hello there, Great minds think alike! We are about to include some mini butterflies in our collection. Since you have already placed an order, we will include some samples for you :) Hope you like it.
19409200 Self collection and lamp post tha******* 2015-10-12 Answered
Hi, I wish to purchase a lamp post but can't seem to find it.
Also I wish to self collect, how do I select option in Qoo to waive off the delivery?
 
[Re] Self collection and lamp post
Hello, you can find the design at http://list.qoo10.sg/item/ROMANTIC-GARDEN-ACCESSORIES-TERRARIUM/429299328
For self collection, you may write in to zantelle.com@gmail.com to deal. Thanks and have a great day!
19126119 Material ong******* 2015-09-18 Answered
Hi there,

Can i check if the figurines able to submerge in water? As i'm Looking for figuring to be place in the Fish tank.
 
[Re] Material
hi there, our figurines are not meant to be submerged in water. Because these are not marine deco :)
17653960 Self collection lye******* 2015-05-21 Answered
Hi, i intend to do a purchase but will be lesser than $30. i do not want to incur delivery charge. Can i self collect? thanks
 
[Re] Self collection
Hi there, yes, you may drop by our warehouse at 1002 Jalan Bukit Merah, #04-01 during the following time.

Monday to Friday - 12pm to 4pm
Saturday - 11am to 2pm.

You may also call us at 62758221 if you need any information. Thank you and have a great day!
17501359 Short of 1 item xua******* 2015-05-09 Answered
Hi seller, my order is 144511382. I ordered 2 turtle n lilypad but you send only 1 turtle n lilypad to me. Please advise.

Thanks,
Isabel
 
[Re] Short of 1 item
Sorry about the oversight. We will send it out immediately.

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