||How do I file for exchange/replacement/refund?
||How to submit return or exchange from the buyer's end?
-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
We will assess the claim issue with the provided picture and inform on the progress.
|25775264 ||[About Item] Related Inquiries ||zan******* ||2017-02-15 ||Answered|
| ||Hi.. does the terrarium accessories (figurines) comes with the stick for you to be able to poke it into the soil? Thanks |
[Re] [About Item] Related Inquiries
Hi, our figurines generally do not have a support stick attached.
|24255292 ||Purchase from warehouse straight? ||des******* ||2016-10-17 ||Unanswered|
|22286946 ||Mini gate/ wooden gate ||mei******* ||2016-05-11 ||Answered|
| ||Hi can the mini gate and wooden gate able to stand on the artifical grass patch? |
[Re] Mini gate/ wooden gate
hi there, it can't stand unless using pins to support it (neater) or using super glue (cannot be removed in the future).
|19714125 ||Butterflies ||cwk******* ||2015-11-04 ||Answered|
| ||Hi |
Would like to know if there are any butterflies?
Hello there, Great minds think alike! We are about to include some mini butterflies in our collection. Since you have already placed an order, we will include some samples for you :) Hope you like it.
|19409200 ||Self collection and lamp post ||tha******* ||2015-10-12 ||Answered|
| ||Hi, I wish to purchase a lamp post but can't seem to find it. |
Also I wish to self collect, how do I select option in Qoo to waive off the delivery?
[Re] Self collection and lamp post
Hello, you can find the design at http://list.qoo10.sg/item/ROMANTIC-GARDEN-ACCESSORIES-TERRARIUM/429299328
For self collection, you may write in to firstname.lastname@example.org to deal. Thanks and have a great day!
|19126119 ||Material ||ong******* ||2015-09-18 ||Answered|
| ||Hi there, |
Can i check if the figurines able to submerge in water? As i'm Looking for figuring to be place in the Fish tank.
hi there, our figurines are not meant to be submerged in water. Because these are not marine deco :)
|17653960 ||Self collection ||lye******* ||2015-05-21 ||Answered|
| ||Hi, i intend to do a purchase but will be lesser than $30. i do not want to incur delivery charge. Can i self collect? thanks |
[Re] Self collection
Hi there, yes, you may drop by our warehouse at 1002 Jalan Bukit Merah, #04-01 during the following time.
Monday to Friday - 12pm to 4pm
Saturday - 11am to 2pm.
You may also call us at 62758221 if you need any information. Thank you and have a great day!
|17501359 ||Short of 1 item ||xua******* ||2015-05-09 ||Answered|
| ||Hi seller, my order is 144511382. I ordered 2 turtle n lilypad but you send only 1 turtle n lilypad to me. Please advise. |
[Re] Short of 1 item
Sorry about the oversight. We will send it out immediately.