|27771416 ||Inquiry for the item from yen**** ||yen******* ||2017-07-25 ||Unanswered|
|27600552 ||Shipping rates ||cla******* ||2017-07-12 ||Answered|
| ||Hi, |
Green tea, pearl, strawberry and snail maks ( 10 each )
24k gold eye mask ( 60 pieces )
When I want to place an order I realised the shiiping rate is $7.80
But it stated using Qxpress is $3.90.
May I know why the shipping rate will charge twice?
Appreciate your prompt reply and help.
[Re] Shipping rates
More Heavier, more charges...
Shipping rate increases depending on weights.
|27502462 ||Inquiry from jan**** ||jan******* ||2017-07-05 ||Answered|
| ||Expiry date for the mask? (Especially Pearl) |
[Re] Inquiry from jan****
All are already packed ..so we cannot check the expiry date...but on the box..it says all Etude House masks were made in March and April this year.
So..very Fresh ^^
|26863297 ||Inquiry related delivery from myl**** ||myl******* ||2017-05-15 ||Answered|
| ||I'm from Singapore, would like to place some order for the mask. When can you ship out and how long do I need to wait? |
[Re] Inquiry related delivery from myl****
It really depends on the date you make an order...but usually 3~4 days...if there is holidays, 5~6days.
|26672361 ||same shipping fee ||son******* ||2017-04-30 ||Answered|
|26662895 ||Inquiry related delivery from emm**** ||emm******* ||2017-04-28 ||Answered|
| ||Order no. 214032427/28/29/30 |
Hi. My purchases were made on 23 Apr and i still have not received the parcel today. Based on other buyers' comments, they received their goods within 3 days of purchase.
Pls assist to check on my delivery. Thank you.
[Re] Inquiry related delivery from emm****
|26649209 ||Wrong item delivered ||jen******* ||2017-04-27 ||Answered|
| ||Received today 2 x 10pcs Collagen mask instead of 2x5pcs Moistful mask (ordered) together with 1x10pcs Hyaluronic acid mask. |
I still have stock on collagen mask which I don't really like .... so please arrange exchange and fulfil my order correctly asap . Thanks.
[Re] Wrong item delivered
We are so sorry...we will arrange change and cotact you again.
Sorry..for our mistake..
|26607252 ||Enquiry ||cha******* ||2017-04-24 ||Answered|