JessCloset Join Fellow
Brand Qstore
16,504 Fellows
15%
POWER MINISHOP RATE 90%
16.90

Fast shipping - High quality ankle length dress / long dress SSZRD


Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
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Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.

Select Item

BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 45 (93%)
This chart shows buyer's satisfaction level.
Feedback Reward D
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Photo Review (12)

Customer Photo Review board
Oct 18, 2016 0 0
mih*******
Mar 11, 2014 0 0
bra*******
Feb 21, 2014 0 0
Sha*******
Feb 05, 2014 0 0
met*******
Jan 16, 2014 1 0
spu*******

Customer Review(48)

Customer Review board
Rating Feedback Date Written by
not recommendneturalrecommendHighly recommend 2016-10-18 mih*******
not recommendneturalrecommendHighly recommend 2014-12-25 ngh*******
not recommendneturalrecommendHighly recommend 2014-10-24 loh*******
not recommendneturalrecommendHighly recommend 2014-08-15 Cat*******
not recommendneturalrecommendHighly recommend 2014-07-22 any*******
not recommendneturalrecommendHighly recommend 2014-06-09 abc*******
not recommendneturalrecommendHighly recommend 2014-04-05 ang*******
not recommendneturalrecommendHighly recommend 2014-03-11 bra*******
not recommendneturalrecommendHighly recommend 2014-03-10 lee*******
not recommendneturalrecommendHighly recommend 2014-03-01 hap*******
Item Q&A(9)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

24276553 Hi mih******* 2016-10-19 Answered
Just wanted to check is there any repeat stock again ? love to reorder for another color
it fix me very well size and length in size L.
 
[Re] Hi
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Jesscloset
 
[Re] Hi
ok thank you!
 
[Re] Hi
You're welcome.
14905151 restock yue******* 2014-10-13 Answered
Hi, will there be a restock for this item for grey and blue(M)?
 
[Re] restock
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, JessCloset
13162277 black sizes eil******* 2014-05-10 Answered
Hi how come e sizes for black are all the same measurement? My ht was 164 which ur chart recommened to choose 125cm but i cant c any 125cm .in blacke but only m(115)??pls advise. Thks...
 
[Re] black sizes
Hi
Apologies for this. The information was inaccurate but we have fixed it. You can go ahead and place your order on the page. Regards, JessCloset
12204848 Shoulder length yue******* 2014-02-13 Answered
Hi,

Any idea what is the shoulder length?

Cheers,
Moon
 
[Re] Shoulder length
Hi, thank you for your message. I will be happy to check this for you tomorrow when I am back in the warehouse with all the items. Thank you for your patience, JessCloset
Hi
The shoulder widths range from 29cm to 40cm, depending on the size. If you'd like more information on this, please email us at JessClosetCS@gmail.com and we'd be happy to assist you further. Best regards, JessCloset
11466005 Transparent spu******* 2013-12-09 Answered
Hi, sorry, forgot to ask earlier if the material is transparent?
 
[Re] Transparent
Hi
No, it's an opaque high-quality cotton material. Best regards, JessCloset
11465274 Ironing Required? spu******* 2013-12-09 Answered
Hi, may I know if the dress needs to be ironed? Thanks.
 
[Re] Ironing Required?
Hi
Thanks for your query. This is not a crinkle-free fabric so yes, it would need to be ironed. Best regards, JessCloset
11309873 blue nas******* 2013-11-26 Answered
Is the blue color same as in the pic?
 
[Re] blue
Hi
I've just messaged you. Best regards, Lizzie
11309867 blue nas******* 2013-11-26 Answered
Is the blue color same as in the pic?
 
[Re] blue
Hi
Thanks for your query. The blue is slightly darker than what's seen on the screen. Best regards, Lizzie