JessCloset Join Fellow
Brand Qstore
16,486 Fellows
POWER MINISHOP RATE 90%
10.90

Fast shipping - High quality ankle length dress / long dress ZRD


Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
more
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 51 (83%)
This chart shows buyer's satisfaction level.
Feedback Reward D
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Photo Review (15)

Customer Photo Review board

not recommendneturalrecommendHighly recommend Will buy again

Fast delivery received within 2days after ordering

Colour:Blue | Length:125cm

+ Add this option
Nov 26, 2015 0 0
Ana*******
May 22, 2015 0 0
mss*******
Dec 08, 2014 0 0
cel*******
Sep 05, 2014 1 0
cha*******
May 19, 2014 2 0
wil*******

Customer Review(60)

Customer Review board
Rating Feedback Date Written by
not recommendneturalrecommendHighly recommend 2016-08-30 Jan*******
not recommendneturalrecommendHighly recommend 2016-05-28 bab*******
not recommendneturalrecommendHighly recommend 2016-05-24 cha*******
not recommendneturalrecommendHighly recommend 2015-11-26 Ana*******
not recommendneturalrecommendHighly recommend 2015-07-06 azh*******
not recommendneturalrecommendHighly recommend 2015-07-03 azh*******
not recommendneturalrecommendHighly recommend 2015-06-18 Foo*******
not recommendneturalrecommendHighly recommend 2015-05-22 mss*******
not recommendneturalrecommendHighly recommend 2014-12-10 ug@*******
not recommendneturalrecommendHighly recommend 2014-12-08 cel*******
Item Q&A(12)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

23013033 sleeve less or with sleeve san******* 2016-07-08 Answered
  I read the reviews n some buyers commented that the dresses are with sleeve , I want it without sleeve . Can seller please advise asap whether with or without sleeve Thank you !
 

[Re] sleeve less or with sleeve
Hi, Thanks for your enquiry. We have 2 type of dress. One with sleeve & one without sleeve. If you want to confirm that we sent you thr correct item, i will suggest, once you place your order you can email me at jessclosetcs@gmail.com please include your order number so that i can trace your order easily.

11388338 130cm kul******* 2013-12-02 Answered
  im 175cm tall so i measured it wont be at my ankle. is the dress really 130cm? sorry ya as i really like the dress
 

[Re] 130cm
Hi
The ZRD (L) is 130cm long. For your height, it will probably end mid-shin. Hope that helps! Best regards, JessCloset

11370041 length of the dress 145cm kul******* 2013-12-01 Answered
  hi would like to check u still have stock for 145cm?? am interested to get one
 

[Re] length of the dress 145cm
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, JessCloset

10255721 length of the dress. joa******* 2013-09-24 Answered
  Hi dear, would like to ask if it's possible to have a dress at a length even more than 130cm ? I'm willing to pay more for customization. Thank you :)
 

[Re] length of the dress.
Hi, thank you for your message. We do have one drerss in stock that is 145cm. The color is black. If you are interested in that color you can email me at JessClosetCS@gmail.com for more information. Thanks, Michelle

10202556 Have not received ankle dress and black cardigan. Requesting for a refund. joa******* 2013-09-20 Answered
  Hi. i have received the grey cardigan and i really love it alot. The material is really good and it's definetely value for money and up to the standard as claimed on your page. However, the grey ankle length dress and black cardigan( the same one which i have received but in grey ) have yet to reach me and i can no longer wait any more as i ordered it for an event tomorrow. Therefore, i would like to get a refund and cancel the order. I hope you understand as i thought that the delivery would be fast as stated in all the reviews.
 

[Re] Have not received ankle dress and black cardigan. Requesting for a refund.
Hi, I am very sorry we didn't get your parcel to you in time. We will go ahead and cancel these 2 orders for you. Sorry for any inconvenience caused. Regards, JessCloset

 

[Re] Have not received ankle dress and black cardigan. Requesting for a refund.
Can i mention just how well efficient and responsible you are? I'll use the refunded money to continue purchasing items from your store, and am definetely introducing my friends to purchase from you. I really love the cardigan that i bought from you. The quality is really good and comfortable material used. Thank you, have a nice day dear!

 

[Re] Have not received ankle dress and black cardigan. Requesting for a refund.
Hi, thank you very much for your kind words and continued support. We really value our customers like you. Warm regards, Michelle

10129154 about item ree******* 2013-09-16 Answered
  hey there. i received a black short sleeve long dress instead of a black sleeveless long dress. is there any possibility that i can change it? and btw, is the dress suppose to be body hugging? coz i actually ordered it in size L and thought it would be slightly loose. is there a way that i can change it or ...? any solution?
 

[Re] about item
Hi Thanks for your message. I am very sorry about that - we must have pulled out the wrong item by mistake. I will exchange this for you right away. We can exchange for aanother design if you like as the dress is supposed to be tight. Please email me at JessClosetCS@gmail.com and I will send you details for the exchange. Please include your order number and details of your request in your email, so I can process this quickly. Sorry again for the mistake. I will fix this for you asap. Thanks Joey

9972342 ZRD- black dress 115 kit******* 2013-09-04 Answered
  Hi, I received a wrong ZRD dress which is abt 140cm stated XL. My order is actually black-115cm. Pls advise on exchange asap.
 

[Re] ZRD- black dress 115
Hi

Thanks for your message. I am very sorry about that - we must have pulled out the wrong item by mistake. I will exchange this for you right away. Please email me at JessClosetCS@gmail.com and I will send you details for the exchange. Please include your order number and details of your request in your email, so I can process this quickly.

Sorry again for the mistake. I will fix this for you asap.

Thanks

Joey

9856556 Re : wrong item received on tue jac******* 2013-08-28 Answered
  Hi ,
Thank you for the prompt delivery within 3 days. I have ordered ZRD dress in blue but received another design instead. Pls advise.

Regards,
Jac
 

[Re] Re : wrong item received on tue
Hi Thanks for your message. I am very sorry about that - we must have pulled out the wrong item by mistake. I will exchange this for you right away. Please email me at JessClosetCS@gmail.com and I will send you details for the exchange. Please include your order number and details of your request in your email, so I can process this quickly. Sorry again for the mistake. I will fix this for you asap. Thanks Joey

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