JessCloset
JessCloset Join Fellow
Brand Qstore
21,672 Fellows
POWER MINISHOP RATE 90%
11.90

Fast shipping - High quality basic cardigans Basic cardigan


Customer who recommended this item
145 (Based on 163 reviews)
Customer Satisfaction Score
97%
  • Product 90%/100%
  • Price 100%/100%
  • Delivery 100%/100%
  • Service 100%/100%

Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
more
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (46)

Customer Photo Review board
Aug 22, 2017
Tra*******
Apr 29, 2017 1
smu*******
Apr 11, 2017 1
Lyn*******
Apr 04, 2017 1
tyc*******

netural received

fast delivery thank you

Colours:Dark blue

Mar 14, 2017 1
Mi_*******

Customer Review (163)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Aug 22, 2017 Tra*******
Highly Recommend May 07, 2017 ush*******
netural Apr 29, 2017 smu*******
Highly Recommend Apr 14, 2017 qiu*******
Highly Recommend Apr 11, 2017 Lyn*******
Highly Recommend Apr 11, 2017 sgm*******
Recommend Apr 04, 2017 tyc*******
Highly Recommend Mar 18, 2017 yat*******
Highly Recommend Mar 14, 2017 hel*******
netural Mar 14, 2017 Mi_*******

Item Q&A(15)

Status
Question & Answer
Date
Member
Notice
Seller

-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

Singpost - delivery usually takes 2-3 working days
Qxpress - delivery usually takes 1-2 working days
Ninja Van - delivery usually takes 1-2 working days
if you have any question about shipping,please e-mail us.
E-mail :jessclosetcs @ gmail.com / 674 250 01

Notice
Seller

Please forward all queries and replies to JessclosetCS@gmail.com.
Kindly do not send your requests via Shopping Talk as we're unable to receive them.
Note: do not message us via Qoo10/Qpost one month after the order date as the Qoo10 system doesn't permit sellers to send a reply.
Thanks for your understanding, JessCloset

Notice
Seller

* It isn’t necessary to buy a new envelope from the post office! You can reuse the bag your item(s) arrived in. Don’t worry if you’ve already thrown it away. Simply use any plastic bag or old envelope as long as it is properly wrapped up and securely taped.
* Avoid the queue at the post office by buying your stamps at any of the SAM machines deployed island-wide at HDB heartlands, MRT stations, shopping malls as well as some selected private condominiums. Once your parcel is ready, you can drop it into any mailing box.

Notice
Seller

Unless stock is unavailable, parcels are despatched for delivery within 24 hours of ordering. There are no deliveries on the weekend.
Delivery via Singpost normal or registered mail takes 2 - 3 working days and TAQBIN, 1 - 2 working days.
Postal Delays: Singpost sometimes delivers parcels one month after the shipping date. As tracking numbers are unavailable under normal mail, we cannot provide any information on the delivery status. For customers whose parcels have not arrived 1 week after the shipping date, we would advise them to wait another 3 weeks (or 4 weeks in total for local deliveries; 6 weeks for overseas orders). If the parcels do not turn up a month later, please email the cart/order number and query to JessClosetCS@gmail.com.
Lost mail: We strongly advise customers to select registered mail or TAQBIN courier. We are not responsible for lost items sent by normal mail.

Notice
Seller

While we try to list the measurements of all items as accurately as possible, please allow a tolerance of at least +/- 3cm.

FAQ
Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ
Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ
Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ
Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ
Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ
Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ
Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ
Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ
Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ
Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ
Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

Answered
2017-02-07
gra*******
User

Any restock for black Cardigan?

User

Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Jesscloset

User

Hi, May I know the size for B001 and 3/4 sleeves is it similar to the LCP, the one with ZaRA tag?

User

Hi Thanks for your enquiry. No its not the same. B001 is short in the length. And 3/4 sleeve is thin & short length. Tag also might be different.
Regards Jesscloset

User

Thank you for your reply. I understand it's different in length, what I meant is beside length, the overall size is about the same?
I hv got the LCP before and size fits me can button up as well, I want to get similar size pc, just different in length and somewhat design in black
Anyway I just placed order for the B001 and 3/4 sleeves, if size cannot fit, can I return to change for other item? Actually I bought a few items from you before, the last item I got from you is the black tutu inner dress, but it doesn't fit and I stop buying. Other clothes I bought before fit though just that one pc is disappointment..

User

Hi, Thanks for your message. Can, if doesn't fit you, we can do exchange for you. Just email us at jessclosetcs@gmail.com do include your order number in the email.\
Regards Jesscloset

Answered
2016-04-24
Roo*******
User

In the picture datk purple is shown but no option avsilable.????

User

Hi Thanks for your enquiry, If there's no option mesns it already out of stock. We are sorry that we can't get anymore stock from the supplier.
Regards Jesscloset

Answered
2015-08-14
pol*******
User

Hi seller, do u still have the dark green cardigan? When are u restocking? Thanks!

User

Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Joey

Answered
2015-08-04
sie*******
User

Hi I would like to check if when is the stock available for the colour -Mustard Yellow and Dark Green ? Tks.

User

Hi
We're sorry but these are sold out and no new stock is coming. Regards, Jesscloset

Answered
2015-04-30
hsh*******
User

Hi when is the next instock for dark green? thnx

User

Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Joey

Answered
2015-04-30
**********
User

Whats the maximum size for shoulder?
Sometimes even medium size ladies can have broad shoulder :))

User

Hi, thank you for your message. The shoulder measurement for this item is 36cm. For more size details please refer the size chart on the item page. Cheers! Joey

Answered
2015-04-29
chi*******
User

Hi my order 94361781 I've ordered 6 cardigans with you but the yellow colour come with some stain at the side. Can I do a exchange for free?

User

Hi, Thank you for your message and sending the picture. I am very sorry your item came a little dirty. Sometimes these are just some dirt marks on the surface due to shipping. Are you able to wash the item to see if the dirt can be removed? If it still doesn't come out after washing then we will exchange your item right away. Please do let me know at JessClosetCS@gmail.com and I can give you further exchange details. Kindly include your order number in the email. Thank you, Joey

Answered
2015-02-06
Aly*******
User

When is dark blue stock coming?

User

Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Jesscloset

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BETIME BUILDING 246 MACPHERSON ROAD #03-04 Room C
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