JessCloset Join Fellow
Brand Qstore
18,799 Fellows

Fast shipping - High quality basic cardigans Basic cardigan


Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7
Customer who recommended this item
144 (Based on 162 reviews)
Customer Satisfaction Score
  • Product 90%/100%
  • Price 100%/100%
  • Delivery 100%/100%
  • Service 100%/100%

Photo Review (45)

Customer Photo Review board
Apr 29, 2017
Apr 11, 2017 1
Apr 04, 2017

netural received

fast delivery thank you

Colours:Dark blue

Mar 14, 2017 1
Jul 18, 2016 1

Customer Review (162)

Customer Review board
Rating Feedback Date Written by
Highly Recommend May 07, 2017 ush*******
netural Apr 29, 2017 smu*******
Highly Recommend Apr 14, 2017 qiu*******
Highly Recommend Apr 11, 2017 Lyn*******
Highly Recommend Apr 11, 2017 sgm*******
Recommend Apr 04, 2017 tyc*******
Highly Recommend Mar 18, 2017 yat*******
Highly Recommend Mar 14, 2017 hel*******
netural Mar 14, 2017 Mi_*******
Highly Recommend Mar 14, 2017 nym*******

Seller Information


  • Address : BETIME BUILDING 246 MACPHERSON ROAD #03-04 Room C
Item Q&A(15)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: or contact Qoo10 at

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page:

25683395 [About Item] Related Inquiries gra******* 2017-02-07 Answered
Any restock for black Cardigan?
[Re] [About Item] Related Inquiries
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Jesscloset
[Re] [About Item] Related Inquiries
Hi, May I know the size for B001 and 3/4 sleeves is it similar to the LCP, the one with ZaRA tag?
[Re] [About Item] Related Inquiries
Hi Thanks for your enquiry. No its not the same. B001 is short in the length. And 3/4 sleeve is thin & short length. Tag also might be different.
Regards Jesscloset
[Re] [About Item] Related Inquiries
Thank you for your reply. I understand it's different in length, what I meant is beside length, the overall size is about the same?
I hv got the LCP before and size fits me can button up as well, I want to get similar size pc, just different in length and somewhat design in black
Anyway I just placed order for the B001 and 3/4 sleeves, if size cannot fit, can I return to change for other item? Actually I bought a few items from you before, the last item I got from you is the black tutu inner dress, but it doesn't fit and I stop buying. Other clothes I bought before fit though just that one pc is disappointment..
[Re] [About Item] Related Inquiries
Hi, Thanks for your message. Can, if doesn't fit you, we can do exchange for you. Just email us at do include your order number in the email.\
Regards Jesscloset
21934677 color Roo******* 2016-04-24 Answered
In the picture datk purple is shown but no option avsilable.????
[Re] color
Hi Thanks for your enquiry, If there's no option mesns it already out of stock. We are sorry that we can't get anymore stock from the supplier.
Regards Jesscloset
18673258 Dark green cardigan pol******* 2015-08-14 Answered
Hi seller, do u still have the dark green cardigan? When are u restocking? Thanks!
[Re] Dark green cardigan
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Joey
18542486 Mustard Yellow and Dark Green sie******* 2015-08-04 Answered
Hi I would like to check if when is the stock available for the colour -Mustard Yellow and Dark Green ? Tks.
[Re] Mustard Yellow and Dark Green
We're sorry but these are sold out and no new stock is coming. Regards, Jesscloset
17401899 Instock on dark/forest green hsh******* 2015-04-30 Answered
Hi when is the next instock for dark green? thnx
[Re] Instock on dark/forest green
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Joey
17393964 shoulder size ********** 2015-04-30 Answered
Whats the maximum size for shoulder?
Sometimes even medium size ladies can have broad shoulder :))
[Re] shoulder size
Hi, thank you for your message. The shoulder measurement for this item is 36cm. For more size details please refer the size chart on the item page. Cheers! Joey
17392598 item received with stain chi******* 2015-04-29 Answered
Hi my order 94361781 I've ordered 6 cardigans with you but the yellow colour come with some stain at the side. Can I do a exchange for free?
[Re] item received with stain
Hi, Thank you for your message and sending the picture. I am very sorry your item came a little dirty. Sometimes these are just some dirt marks on the surface due to shipping. Are you able to wash the item to see if the dirt can be removed? If it still doesn't come out after washing then we will exchange your item right away. Please do let me know at and I can give you further exchange details. Kindly include your order number in the email. Thank you, Joey
16416935 Dark blue Aly******* 2015-02-06 Answered
When is dark blue stock coming?
[Re] Dark blue
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Jesscloset

Policy & Notice