JessCloset Join Fellow
Brand Qstore
17,961 Fellows
POWER MINISHOP RATE 90%
10.90

Fast shipping - Long cardigans


Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
more
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 41 (97%)
This chart shows buyer's satisfaction level.
Feedback Reward D
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Photo Review (5)

Customer Photo Review board
May 24, 2015 1
koh*******
Dec 04, 2014 1
sta*******
Apr 11, 2014 1
Com*******
Aug 26, 2013 1
scz*******

Recommend material very soft prefer other texture

Sleeves too long and too tide fir me got other size will be better

Colours:Black | More shipping option:Registered mail (2-3 working days shipping)(+S$2.50)

Aug 22, 2013
gyf*******

Customer Review(45)

Customer Review board
Rating Feedback Date Written by
netural 2015-11-26 goh*******
Recommend 2015-05-24 koh*******
netural 2014-12-04 sta*******
Highly Recommend 2014-10-02 cut*******
netural 2014-07-12 p_w*******
Highly Recommend 2014-05-31 mar*******
Highly Recommend 2014-05-30 yli*******
Recommend 2014-05-30 koh*******
Recommend 2014-05-24 kai*******
Recommend 2014-04-24 Ja0*******

Seller Information

JessCloset

  • Address : BETIME BUILDING 246 MACPHERSON ROAD #03-04 Room C
Item Q&A(4)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

17677257 Material koh******* 2015-05-24 Answered
Hi, may I know what the material composition %age of the cardigan is? Thanks!
 
[Re] Material
Hi
Thanks for your query. This is a cotton material. Regards, Jesscloset
9762541 I have not receive my item, juc******* 2013-08-21 Answered
Hi,
I received info the items has been sent out on the 14 Aug, but till today I have not receive the item. Please advise.

Regards
Juana Chan
 
[Re] I have not receive my item,
Hi Thanks for your message and sorry for the slight delay with your order. Your parcel was sent on Aug 14 so it should be with you any day now. Sorry for the slight delay and thanks for your patience. Joey
 
[Re] I have not receive my item,
Hi,
I still have not receive my items, and today is already Friday. Please advice.

Regards
Juana Chan
 
[Re] I have not receive my item,
Hi Thanks for your message. Sorry to hear your parcel hasn't arrived yet. Your parcel was sent on Aug 14. Can you please check and confirm if the address you registered in the system is correct? Assuming the address is correct, your parcel should still get to you. I have seen some parcels delayed by Singpost and arrive up to 4 weeks late! If they are unable to deliver a parcel then it usually gets returned to us, in which case we then re-send it to customers. Please give it a bit more time. If it still hasn't arrived in the next two weeks, please send your enquiry to JessClosetCS@gmail.com and then we decide what to do. Meanwhile we will also check our return address again to see if it has come back to us. Thanks for your patience. Joey
9099181 Availability of sweet pink sil******* 2013-07-07 Answered
Hi! I would like to purchase the sweet pink colour. However, there is no option for this colour. Please let me know how I can order this? Or is there no stock? If so, please let me know when stock will be available for this colour. I look forward to your reply, thanks!
 
[Re] Availability of sweet pink
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier in this color. Sorry for any inconvenience. Thanks, Michelle
8029496 Change colour chu******* 2013-05-07 Answered
Hi,

I was wondering if there is still time to change the colour of the long cardigan. Can i change it to Blue please?
 
[Re] Change colour
Hi Thanks for your message. I'm afraid that your item has already been sent, so I am unable to change the color. Sorry about that, but we try to dispatch items asap. For further enquiries you can reach me at JessClosetCS@gmail.com and please include your order number with any messages. Thanks Joey

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