JessCloset Join Fellow
Brand Qstore
16,489 Fellows
POWER MINISHOP RATE 90%
18.00

Fast shipping - Loose fitting cardigan X002


Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
more
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 62 (80%)
This chart shows buyer's satisfaction level.
Feedback Reward D
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Photo Review (12)

Customer Photo Review board
Feb 04, 2015 0 0
gru*******
Dec 24, 2014 0 0
s_7*******
Aug 04, 2014 0 0
lim*******
Aug 02, 2014 0 0
yen*******
May 30, 2014 1 0
nih*******

Customer Review(77)

Customer Review board
Rating Feedback Date Written by
not recommendneturalrecommendHighly recommend 2016-02-14 TAN*******
not recommendneturalrecommendHighly recommend 2015-11-09 fel*******
not recommendneturalrecommendHighly recommend 2015-07-13 mpy*******
not recommendneturalrecommendHighly recommend 2015-07-01 lte*******
not recommendneturalrecommendHighly recommend 2015-04-10 gan*******
not recommendneturalrecommendHighly recommend 2015-03-23 wwt*******
not recommendneturalrecommendHighly recommend 2015-03-18 wwt*******
not recommendneturalrecommendHighly recommend 2015-03-13 haz*******
not recommendneturalrecommendHighly recommend 2015-03-09 shi*******
not recommendneturalrecommendHighly recommend 2015-02-25 zor*******
Item Q&A(5)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

12600086 Enquiry mic******* 2014-03-21 Answered
  Hi! I would like to ask if the buttons on the cardigan are functional one? Like can it be with the buttons open?
 

[Re] Enquiry
Hi
Yes, this cardigan can be buttoned up and unbuttoned. Regards, JessCloset

12492397 not satisfied with the item 405******* 2014-03-11 Answered
  Hello there,

I am disappointed about the clothes.

Firstly, the color is not match, I ordered Beige, but the one I received is something like Light Orange. it's too different! in that case I rather order Black to play safe.

Secondly, the size is not as described that can fit from S to XXL girls. I usually wear L, but this clothes is very tight for me on sleeves and shoulder part.

So basically I am not satisfied with my purchase, I am wondering whether can I cancel my purchase. If it's not allowed, at least can change the color to black for me?
 

[Re] not satisfied with the item
Hi Thanks for your message and we're sorry to hear that the item hasn't met your expectations. We can exchange this for you. Please email me at JessClosetCS@gmail.com and I will give you further exchange details. Please remember to include your order number and details of your request in the email. Thanks, Joey

11932587 White cardigan ene******* 2014-01-17 Answered
  Will be restocking for white?
 

[Re] White cardigan
Hi, thanks for your message. I can check this for you when I return to the office on Monday. Best regards, JessCloset
Hi
Thanks for your patience. This item is available and you can place your order here: http://list.qoo10.sg/item/SUPER-DEAL-FROM-4-90-TOPS-T-SHIRT/410598942
Best regards, JessCloset

8772531 Order no: 34003836 kat******* 2013-06-17 Answered
  Hi I ordered this cardigan in black but u sent me a brown. Pls advise how r u going to send me the black?
 

[Re] Order no: 34003836
Hi Thanks for your message. I am very sorry about that - we must have pulled out the wrong item by mistake. I will exchange this for you right away. Please email me at JessClosetCS@gmail.com and I will send you details for the exchange. Please include your order number and details of your request in your email, so I can process this quickly. Sorry again for the mistake. I will fix this for you asap. Thanks Joey

8172501 82841944 y_s******* 2013-05-14 Answered
  Hi may I check when the order item will be deliver ?
 

[Re] 82841944
Hi, thank you for message. Your item was mailed out on 08 May via Singpost normal mail so it should be with you any day now. Thanks,
Michelle

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