JessCloset Join Fellow
Brand Qstore
16,408 Fellows

festive SPECIAL Floral Collection Dresses (Formal/ Casual/ Mini/ Maxi/ Office/ Party)


Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
Place of origin
- Condition New Product
Shipping From Domestic (Singapore)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 160 (75%)
This chart shows buyer's satisfaction level.
Feedback Reward D
product 20%
price 20%
delivery 20%
service 20%

Photo Review (54)

Customer Photo Review board

not recommendneturalrecommendHighly recommend I LOVE THE DRESS!

I love it! Fits just right. The cutting and fabric are good too! :)

Group:DA | Item:5 | Size:L(+S$5)

+ Add this option
Oct 02, 2016 0 0
Nov 14, 2015 0 0
Oct 13, 2015 0 0
Sep 16, 2015 0 0

not recommendneturalrecommendHighly recommend Fast!

fast delivery! Like the items I ordered :)

Group:DA | Item:1 | Size:L(+S$5)

+ Add this option
Jul 30, 2015 0 0

Customer Review(212)

Customer Review board
Rating Feedback Date Written by
not recommendneturalrecommendHighly recommend 2016-10-02 don*******
not recommendneturalrecommendHighly recommend 2016-07-27 lan*******
not recommendneturalrecommendHighly recommend 2016-01-23 Tri*******
not recommendneturalrecommendHighly recommend 2016-01-15 d3j*******
not recommendneturalrecommendHighly recommend 2015-11-14 ren*******
not recommendneturalrecommendHighly recommend 2015-10-13 cat*******
not recommendneturalrecommendHighly recommend 2015-09-29 ree*******
not recommendneturalrecommendHighly recommend 2015-09-16 tay*******
not recommendneturalrecommendHighly recommend 2015-09-16 cat*******
not recommendneturalrecommendHighly recommend 2015-09-15 mag*******
Item Q&A(35)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: or contact Qoo10 at

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page:

23403521 Re-Stock sin******* 2016-08-09 Answered
  Hi Seller, will u be re-stocking DC -7 white(S). Kindly advice. Thanks

[Re] Re-Stock
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Jesscloset

16743672 Df6 dress Mel******* 2015-03-08 Answered
  Last week I was looking at the measurements and it's now different from the one in your website now. I am looking at a bigger size (which I thought I saw last week) do you have a size bigger than the L ? DF-6

[Re] Df6 dress
Thanks for your query. We're sorry but we've updated the measurements and L is the largest for this item. Regards, Jesscloset

16651547 Exchange item DF-6 with item DE-2 (shown in picture) ing******* 2015-02-28 Answered
  Dear Jess Closet

I've bought dress DF-6, the white dress with floral motif in front for $22.90, but the back shoulder size doesn't fit. Since you don't accept refund, Is it possible to exchange with another item? I want to ezchange with dress DE-2 size XL or L, navy blue in colour (as shown in pic attached).
Kindly advise.
Thank you.

[Re] Exchange item DF-6 with item DE-2 (shown in picture)
Hi Thanks for your message. We can exchange this for you. Please bear in mind that the customer will need to cover return postage costs and also a $1.50 admin fee per item exchanged. Please email me at and I will give you further exchange details. Please remember to include your order number 139889825 and details of your request in the email. Thanks, Joey

16632201 Order No. 140399413 que******* 2015-02-26 Answered
The zip is faulty. Please see attached picture. For your advise. Thanks.

[Re] Order No. 140399413
Thanks for your message and sorry to hear about this defect. Please email us at, and we will give you further details for the exchange. Please include your ORDER NUMBER 140399413 and details of your request in the email.

16604720 Order number: DC - 5 (White) jul******* 2015-02-24 Answered
  Hi I will like to order 8 piece of this order dresses. May I know how long will I receive it? As I need by April.
Please let me know as I need to confirm before ordering.

[Re] Order number: DC - 5 (White)
Thanks for your query. Could you let us know which size you need as certain sizes might be out of stock? Regards, Jesscloset


[Re] Order number: DC - 5 (White)
1- 4XL
3 - M
2- L
1- S

Please help me check if all this sizes available ?


[Re] Order number: DC - 5 (White)
Thanks for your reply. Sizes S and M are out of stock. New stock will probably arrive in the next 3 - 4 weeks or earlier. Regards, Jesscloset


[Re] Order number: DC - 5 (White)
So currently for s and m out of stock and it'll come only 2-3weeks. So will I be able to collect all by April?


[Re] Order number: DC - 5 (White)
Yes, we should have stock by then. The page will be updated in the next couple of weeks when the stock is here and you'll be able to place your order then. Regards, Jesscloset

16483315 inquiry shy******* 2015-02-11 Answered
  i saw same dress in groupon, same supplier right?, but why different price?

[Re] inquiry
The prices are partly determined by Qoo10 and Groupon and this isn't something we can change. Regards, Jesscloset


[Re] inquiry
coz i called the groupon to cancel my order and they told me cannot coz you guys are processing it already.. i want to buy here in qo010.. so can you help me about it?


[Re] inquiry
Please email your Groupon order number and complete name to and if the parcel has not been sent, we might be able to cancel it for you. Regards, Jesscloset


[Re] inquiry
thank you for accommodating me.. I already send an email..


[Re] inquiry
We've received all your messages and replied you. Regards, Jesscloset

16477903 DF-6 ali******* 2015-02-10 Answered
  Please provide the hip measurement for Size L .. thanks.

[Re] DF-6
Thanks for your query. This measurement isn't currently available. Please email us at and we'll send you the details once we have them. Regards, Jesscloset

16477209 Wrong sizing gwe******* 2015-02-10 Answered
  I ordered a dress based on ur measurement but i cnt wear...its too big! I wan an exchange or refund cos ur measurment is not accurate!!!

[Re] Wrong sizing
Please email your order number to Kindly provide the measurements of your dress. A photo showing this will be helpful. Regards, Jesscloset

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