JessCloset Join Fellow
Brand Qstore
16,614 Fellows
POWER MINISHOP RATE 90%
22.8000

FLAT PRICE FREE SHIPPING PREMIUM OFFICE LADY BLAZER / JACKE


Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
more
Manufacturer/
Place of origin
China Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 31 (92%)
This chart shows buyer's satisfaction level.
Feedback Reward D
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Photo Review (11)

Customer Review(38)

Customer Review board
Rating Feedback Date Written by
Recommend 2017-01-19 ven*******
netural 2016-10-15 inf*******
Highly Recommend 2016-04-07 shu*******
netural 2015-11-13 nan*******
netural 2015-09-03 Ade*******
Recommend 2015-08-06 Joy*******
Recommend 2015-08-03 sus*******
Not Recommend 2015-08-01 pgi*******
Recommend 2015-04-12 bea*******
Recommend 2015-04-03 mei*******

Seller Information

JessCloset

  • Address : BETIME BUILDING 246 MACPHERSON ROAD #03-04 Room C
  • Available during:MON~FRI : 9:00am ~ 6:00pm SAT : 9:00am ~ 1:00pm SUN, Holiday : day off
Item Q&A(6)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

19444389 Restock nai******* 2015-10-14 Answered
Hi. When will you restock SJ8535 size L in black?
 
[Re] Restock
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Joey
17393082 Colour wrongly sent rai******* 2015-04-29 Answered
Hi,
I ordered 2 colours, 1 black and 1 blue. They all came in blue.
Please contact me to do the swap.

Thanks!
Raichel
 
[Re] Colour wrongly sent
Hi Thanks for your message. I am very sorry about that - we must have pulled out the wrong item by mistake. I will exchange this for you. Please email me at JessClosetCS@gmail.com and I will send you details for the exchange. Please include your order number and details of your request in your email, so I can process this quickly. Sorry again for the mistake. I will fix this for you asap. (Note: please do not forward your messages via Qoo10 one month after the order date as the Qoo10 system doesn't permit sellers to send a reply.) Thanks, JessCloset
17034296 know stock avasilability ana******* 2015-04-01 Answered
I want to buy the item No: STT9673 (Black). I need immediately. Check for the stock availability in singapore and tell me from where I can get this.
 
[Re] know stock avasilability
Hi
This item in S, M, L is available. Please place your order on the page and select Qxpress if you need the item urgently. Qxpress normally completes a delivery within 2 working days. Regards, Jesscloset
15154993 ST001 lme******* 2014-11-01 Answered
no more black for ST001?
 
[Re] ST001
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Jesscloset
 
[Re] ST001
It's ok. I have ordered one item from you yesterday, and I will need it latest by Thursday for an event the next day, please help to expedite. Thanks
 
[Re] ST001
HI
Noted; the parcel will be prepared for mailing on Monday. Regards, Jesscloset
12600115 Exchange size boo******* 2014-03-21 Answered
Dear Seller,

Thanks for the delivery I am very satisfy with the blazer. However, the size M of this blazer is too big for me to fit in, is it possible to exchange to S size. I understand of the cost of admin fee, may I know what are the procedure to do the exchange?

Thanks.
Regards,
Vivian.
 
[Re] Exchange size
Hi Thanks for your message. We can exchange this for you. Please bear in mind that the customer will need to cover return postage costs and also a $1.50 admin fee per item exchanged. Please email me at JessClosetCS@gmail.com and I will give you further exchange details. Please remember to include your order number and details of your request in the email. Thanks, Joey
11577133 ST001 nih******* 2013-12-17 Answered
Hi. Is above long sleeve or 3/4 sleeve?
 
[Re] ST001
Hi
Thanks for your query. These sleeves are 3/4 in length.
Best regards,
JessCloset
 
[Re] ST001
Is ST001 same as T001?
 
[Re] ST001
Hi
Yes, they are. Apologies for the confusion.
Best regards,
JessCloset

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