| 8220694 |
Spare parts |
liz******* |
2013-05-16 |
Processing |
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Hi, just wonder if you also sell spare parts? I need a capsule holder for the piccolo. Thanks! |
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[Re] Spare parts
Dear Customer, We don't sell spare parts, please check with agent.
Thanks |
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| 8101860 |
Which model should I get? |
Hct******* |
2013-05-10 |
Processing |
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Hi, I'm getting one as a gift for an elderly who don't take fancy coffee *coffeeshop kopi drinker*. Can you recommend which machine suits his usage? |
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[Re] Which model should I get?
Dear Customer, The Nescafe dolce gusto uses coffee/milk capsuales to make coffee. For the kind of taste your looking, you must use coffe powder and real milk or condensed milk. Please see the image attached, these kind of coffe machines can give the taste you looking. Let me know which one you prefer.
Thanks |
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| 8053387 |
Enquiry |
dis******* |
2013-05-08 |
Processing |
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Hi!
May i know where are the places that i can self collect? And if i opt for delivery will it arrive on 10th may?
Please advise.
Thank you! |
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[Re] Enquiry
Dear Customer, Self Collection is from Bedok branch, near to bedok MRT. I can try to delivery by 10th or 11th, but can't promise. Thanks |
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| 8046995 |
Order no 32927529 |
hwa******* |
2013-05-07 |
Processing |
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Hello I received a call from your delivery guys yesterday saying that they will deliver my product at 6pm last evening. They did not appear and I haven't heard from them at all today either. May I know when my product will arrive?
Please advise, thanks. |
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[Re] Order no 32927529
Dear Customer, Sorry for the inconveninec caused. The lorry broke down on the way to delivery, which is why most items not able to deliver on that day. Your item would have been delivered by now or will be delivered by today.
Thanks. |
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| 8032208 |
Product not received yet |
jus******* |
2013-05-07 |
Processing |
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Hi, sorry to send the question again, the order no. is 82830710 |
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[Re] Product not received yet
Dear Customer, Our delivery guys will call you 1 hour before they come down. If your not available they will rescheduled to some other day. Our normal delivery lead time is 5-7 working days.
Thanks
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| 8032142 |
Product not received yet |
jus******* |
2013-05-07 |
Processing |
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Hi, the record shows that the product was shipped out on 3rd May, but so far I haven't received anything nor any call in case I missed the delivery. could you check for me and rearrange the delivery? normally nobody will be at home by 7pm during wkdays...thanks! |
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[Re] Product not received yet
Dear Customer, Our delivery guys will call you 1 hour before they come down. If your not available they will rescheduled to some other day. Our normal delivery lead time is 5-7 working days.
Thanks
|
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| 7991508 |
Payment |
suk******* |
2013-05-04 |
Processing |
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I have made payment on the 29 april and have attached a copy of the transfer receipt. Please check and confirm payment. Thank you. |
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[Re] Payment
Dear Customer, Please let me know your order number.
Thanks
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| 7974279 |
Urgent - order 32751106 |
chz******* |
2013-05-03 |
Processing |
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I have write to Qoo10 customer care after you told me to. They mention that I cannot click on the return button since I have not receive it. (cancellation of item that is on delivery is not possible) Therefore, ask me to clarify with you on this issue. Now what should I do? Please advice. Will you be able to refund me the money? Thank you. |
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[Re] Urgent - order 32751106
We approved your cancellation from our side and informed Qoo10 to refund. I've informed them again today to expedite the refund.
Thanks |
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