Hi dear, we sincerely apologize for the unpleasant experience you. The shortfall in the customer service that you had experienced was definitely not the standard of our company. We would like to take this opportunity to thank you for taking the time and trouble to write to us. We really appreciate hearing from customers, like yourself, as your comments and feedback are vital for us to continue improving our products and services. Your comments and feedback have been brought to the attention of our Operations and Training Department who will assist in re-training and reinforcing our staffs' customer service skills. We regret any inconvenience you have experienced, and we assure you that we are anxious to retain you as a satisfied customer. We really appreciate you letting us know so that it allow us to serve you and other customers better in the next visit.
Once again, we offer our sincere apologies for the unhappiness you have encountered. Should you need any further assistance, please do not hesitate to contact us. Thank you and we look forward to serving you better on your next visit.
(Sep 15, 2017 14:36)