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Home Device Cautions Seller 2016-07-19
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18015069 order number 147166779 yvo******* 2015-06-22 Answered
  Hi ,
I have not received the item and tried to track it with Q EXPRESS. However, it says tracking number not found.
Kindly advise.

Tracking number given is 924591693185

Thank you
Yvonne
 

[Re] order number 147166779
Dear. Customer

We sincerely apologize for any inconvenience caused. Your item shipped out from Japan on 16th June. For the delivery time, it takes about 2-3weeks from Japan. Tracking will be available as soon as the Japan International Postal Office approve the application. (Before the approval by Japan International Postal Office, tracking may not be available with the invoice number.) In this case, please wait. Tracking will be available within 2-3 days. We are in the process of verifying your shipping status with Japan Distribution Center. We assume that there are too many parcels coming in to Japan Distribution Center so that delivery is being delayed. Currently, we are not able to inform you correct shipping date though, we are doing our best on your shipping. Please kindly be patience for it. For further questions, please contact us.

Best regards,
Direct from Japan