|26195190 ||Inquiry related delivery from ohs**** ||ohs******* ||2017-03-21 ||Unanswered|
|26190622 ||[About Item] Related Inquiries ||Ask******* ||2017-03-20 ||Unanswered|
|26143200 ||Did Not Receive The Item (Order No 209049410) ||soe******* ||2017-03-16 ||Answered|
| ||Tracking No. : SM300211808SG in my order status not working. SingPost site shows as 'Item status not found in the system'. Please advise. |
[Re] Did Not Receive The Item (Order No 209049410)
Apologies for the late reply. According to the tracking number, the status is item delivered. Could I check with you if you have received you parcel already?
|26113565 ||Did not receive item ||hap******* ||2017-03-14 ||Answered|
| ||Dear Team, |
My cart no. is 109155419. The item was shipped out on 12nd March 2017 but I did not receive the parcel.
The tracking number is SM300211805SG but the item status is not found in the system.
I would like to emphasize one thing is I have mentioned to ship out this item on the weekday as I put my office address as delivery address. However, the shipping date is on 12nd March 2017 (Sunday) until now my parcel is missing.
Therefore, what is the point of the memo note for us? As you did not pay attention and follow the instruction that I given. Kindly help me get my parcel or else refund to me.
[Re] Did not receive item
Apologies for the late replyAs our delivery is smartpac service, singpost will be fully responsible for the delivery of the item. Thus we are unable to control the delivery timing. According to the tracking number, the status is item delivered. Could I check with you if you have already received your parcel?
|25954737 ||[About Item] Related Inquiries ||tim******* ||2017-03-01 ||Answered|
| ||Able to use it on the face area? |
[Re] [About Item] Related Inquiries
Apologies for the late reply. Yes, you can use it on face. However, do note that if you have open wounds or your face, you might feel tingling sensation due to the salt ingredient in our scrub. Hope that helps. Have a nice day ahead!
|25954644 ||which scrub i should choose ||mar******* ||2017-03-01 ||Answered|
| ||hi， please refer as attached picture no. 1, can know that which scrub i should choose? as my skin same as picture, specially on my hand part. |
[Re] which scrub i should choose
Apologies for the late reply. All of the scrubs will be great for your skin type. It is up to your preference in terms of choice of fragrance (:. However, please note that, as our scrubs contain salt, it might irritate open wounds. Thus, it is recommended to lightly scrub over your sensitive skin. Hope that helps. Have a great day ahead!
|25813743 ||[Shipping] Related Inquiries ||vin******* ||2017-02-18 ||Answered|
| ||Hi I ordered an item a week ago. It was stated that delivery is scheduled on Feb 13... now it is Feb 18 and still no change in the delivery status. Tried to cancel my order but to no avail. Terrible waiting time... would have bought more if I can actually received the item and it was good. Just lost a customer |
[Re] [Shipping] Related Inquiries
Apologies for the late reply. We apologise for the waiting time. Hope that we could better serve you in the future. Have a great day ahead!
|25623944 ||[Shipping] Related Inquiries ||fre******* ||2017-02-02 ||Unanswered|