JessCloset Join Fellow
Brand Qstore
16,433 Fellows

Free shipping - Short sleeve round neck work dress/ 9473


Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 13 (86%)
This chart shows buyer's satisfaction level.
Feedback Reward D
product 20%
price 20%
delivery 20%
service 20%

Photo Review (2)

Customer Photo Review board
Apr 03, 2014 0 0

not recommendneturalrecommendHighly recommend quick delivery. good material.

material is thick. abit hot unless u r working in office. im a uk8 n this is abit loose for me. but no complains cuz it still looks good..

Colour | Size:Grey-M | More shipping option:Normal mail (2-3 working days shipping)

Jun 14, 2013 0 0

Customer Review(15)

Customer Review board
Rating Feedback Date Written by
not recommendneturalrecommendHighly recommend 2016-08-22 nal*******
not recommendneturalrecommendHighly recommend 2016-05-17 kat*******
not recommendneturalrecommendHighly recommend 2015-07-22 ast*******
not recommendneturalrecommendHighly recommend 2014-08-17 noo*******
not recommendneturalrecommendHighly recommend 2014-04-03 das*******
not recommendneturalrecommendHighly recommend 2014-01-20 big*******
not recommendneturalrecommendHighly recommend 2014-01-05 s_e*******
not recommendneturalrecommendHighly recommend 2014-01-05 soo*******
not recommendneturalrecommendHighly recommend 2014-01-01 fuz*******
not recommendneturalrecommendHighly recommend 2013-12-30 kar*******
Item Q&A(6)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: or contact Qoo10 at

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page:

15504236 Measurement tan******* 2014-11-28 Answered
  Hi, what is the measurement for waist for size M and L?

[Re] Measurement
Thanks for your query. I'll be able to send you the measurements when we return to the warehouse later today. We'll message you again then. Regards, Jesscloset

14682393 Measurements mal******* 2014-09-24 Answered
  Hi please provide the measurements for waist and hip. Thank you.

[Re] Measurements
We're in the process of updating the measurements. Could you please email us at in the meantime? We'll send you the details once we have them. Regards, JessCloset

11710104 Can fit? poo******* 2013-12-30 Answered
  Can you please advise whether I can fit in the m size ?

Hip: 39 inch 97 cm
Shoulder :15 inch 39 cm
Bust: 86 cm 34 inch
Waist : 83 cm and 33 inch

[Re] Can fit?
Hi, thank you for your message. I will be happy to check this for you tomorrow when I am back in the warehouse with all the items. Thank you for your patience, JessCloset
We've just updated our size chart. Please refer to this page for the measurements:
Best regards, JessCloset

9768785 Exchange for size M lim******* 2013-08-21 Answered
  Hi seller, I like my dress very much but very sad that it is too tight for me. Can you allow me to exchange for a bigger size. Please advise me how to have it exchanged. Thanks.

[Re] Exchange for size M
Hi Thanks for your message. We can exchange this for you. Please bear in mind that the customer will need to cover return postage costs and also a $1.50 admin fee per item exchanged. Please email me at and I will give you further exchange details. Please remember to include your order number and details of your request in the email. Thanks Joey

9306665 Item no. 9473 jwm******* 2013-07-20 Answered
  Hi seller,

Does this dress fits me? Is the material elastic?
My bust size 96
Waist 83cm
Hip 102cm

[Re] Item no. 9473
Hi, thank you for your message. I am afraid this dress will probably have a very tight fit on your bust. The dress is slightly stretchy, but maybe not enough. Thanks, Michelle

8110049 Item No: 9473 lbb******* 2013-05-11 Processing