||Please help to confirm delivered when you receive orders
||1.How do I file for exchange/replacement/refund?
|15741963 ||Choice for Singpost Normal Mail? ||cyu******* ||2014-12-16 ||Answered|
| ||Hi Seller, |
Is there any choice for Singpost normal mail? Thanks.
[Re] Choice for Singpost Normal Mail?
Thanks for your message, we will ship the item by singapore normaly mail, it is correct.:)
|14871900 ||pick up ||lus******* ||2014-10-09 ||Answered|
| ||hi! I want to ask. Where is your store located? Can i go and buy at ure store. Urgent. |
[Re] pick up
Sorry, we do not offer self-collection and meet up service here. If you need one, please order in our store.
Usually, we need about 1-2 working days to prepare shipment after payment completed. For Singpost normal mail, it takes about 3 working days(expect weekends and public holiday).
|12120402 ||Exchange ||wan******* ||2014-02-06 ||Answered|
| ||Im referring to my previous enquiry.I realise that the XL dress is slighly too big. I will appreciate it if you can grant an exchange. Thanks! |
Sorry to hear your size is not suitable.
Could you please ask if your friend or sister can wear it?
If she can wear, then you can give or resell to her, then buy new one, and we will also some discount for you, thanks
This is our email address:
firstname.lastname@example.org and please send with order no. for us to follow your case.
|12094202 ||Can exchange for smaller size? ||wan******* ||2014-02-03 ||Answered|
| ||Item received. The dress is of high quality and I'm very satisfied with the speedy delivery of the purchase. |
However, I wonder if I can change my XL apparel to L size instead ? I don't mind coming down personally to do the exchange.
Please advise. Thanks .
[Re] Can exchange for smaller size?
Glad to hear that you like it.
Could you please tell us why you exchange it? Is there any problem with it?
Usually we will not offer exchange item if there is not quality problem, please note, thanks