GRACEGIFT
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GraceGift♥New Arrival♥Gracegift-Disney TsumTsum Felt Patch Casual Slip On/Women Shoes

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Customer who recommended this item
38 (Based on 40 reviews)
Customer Satisfaction Score
92%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 100%/100%
  • Service 90%/100%
Manufacturer/
Place of origin
Taiwan Condition New Product
Shipping From From Overseas (Taiwan)
help
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (18)

Customer Photo Review board
Aug 16, 2017 1
yan*******

Highly Recommend Lotso Shoes

Super fast shipping, item true to pics and size. Love it!!

Color:Deep Pink-Lotso | Size(EUR):39

+ Add this option
Aug 12, 2017 2
mab*******

Recommend Cute!

Cute shoes! Love it so much! Delivery is fast too!

Color:Black-Mickey|Minnie | Size(EUR):35

+ Add this option
Aug 08, 2017
poo*******
Aug 06, 2017 4
cha*******
Aug 03, 2017 4
jud*******

Customer Review (40)

Customer Review board
Rating Feedback Date Written by
Not Recommend Aug 16, 2017 sas*******
Highly Recommend Aug 16, 2017 jes*******
Highly Recommend Aug 16, 2017 joc*******
Highly Recommend Aug 14, 2017 Mys*******
Highly Recommend Aug 14, 2017 lft*******
Highly Recommend Aug 12, 2017 mab*******
Highly Recommend Aug 10, 2017 cpx*******
Recommend Aug 08, 2017 poo*******
Recommend Aug 08, 2017 tes*******
Highly Recommend Aug 07, 2017 yan*******

Seller Information

GRACEGIFT

  • Available during:MON~FRI : 9:30am ~ 6:30pm SAT, SUN, Holiday : day off
Item Q&A(13)
No. Question & Answer Member Date Status
28082910 Can I send this to Hong Kong instead of domestic Singapore shipping? tra******* 2017-08-17 Answered
Hi, I'll like to purchase this item and deliver it to a friend based in Hong Kong, is it possible?
 
[Re] Can I send this to Hong Kong instead of domestic Singapore shipping?
Dear,
Thank you for your interest.
Unfortunately, this shop is only for Singapore and we could hardly deliver orders to HK or China now.
Please feel free to contact us if you have any further questions.
Thank you and have a nice day!
27895954 Inquiry for the item from enz**** enz******* 2017-08-03 Answered
Both shoes ordered are from the same series but received a very dirty and used white box labelled with wrong size and product number! Blue Box is dented too!

Write to GRACEGIFT but no reply!

SO DISGUSTED WITH GRACEGIFT!!
 
[Re] Inquiry for the item from enz****
Dear,
Sorry for your waiting. We apologize for the negative experience you had.
We will definitely accept all responsibility of the defect product or wrong delivery.
We would like to clarify the situation first.
You ordered 2 shoes of (Color:Turquoise-Dumbo / Size(EUR):40) and (Color:White-Donald/Daisy / Size(EUR):40),
and now you mean you received the (Color: Black-Mickey/Minnie / size31), instead of (Color:Turquoise-Dumbo / Size(EUR):40) ?
Please correct me if I explained wrong.
Please feel free to contact us if you have any further questions.
Thank you and have a good time!
 
[Re] Inquiry for the item from enz****
I ordered 2 shoes of (Color:Turquoise-Dumbo / Size(EUR):40) and (Color:White-Donald/Daisy / Size(EUR):40). Shoes are correct BUT WHY YOU GAVE ME USED and OLD box for the Turquoise-Dumbo? SHOE BOX ALSO DENTED for Donald/Daisy.

WHY DO YOU HAVE TO DO THAT TO ME. I HAVE BOUGHT SOME MANY AND SPENT SO MUCH AT YOUR SHOP. I TOLD YOU TO PACK PROPERLY BUT YOUR SIMPLY IGNORE AND STILL GAVE ME DIRTY, OLD, & USED BOX!!
 
[Re] Inquiry for the item from enz****
How long does it take for you to response this time!??
 
[Re] Inquiry for the item from enz****
Dear,
Thanks for your explanation.
We apologize for the negative experience you had.
We are happy to give you $5 coupon with no min purchase limit for compensation. Sorry again for all the inconvenience.
Please feel free to contact us if you have any further questions.

Sincerely,
Gracegift
 
[Re] Inquiry for the item from enz****
I don't think it is sufficient as compensation. Can you make it $10 and how long for me to receive???
 
[Re] Inquiry for the item from enz****
Be responsible GRACEGIFT!

You did not check and pack my orders carefully.

Send WRONG, USED AND DIRTY BOX to customer! Do you think this is a small matter???

So disgraceful and disgusted for a company to do such things and yet just brush it off like that!!!

What about the box? Are you not going to return to me????
 
[Re] Inquiry for the item from enz****
NO UPDATE AT ALL? SERIOUSLY GRACEGIFT?
 
[Re] Inquiry for the item from enz****
Dear,
We apologize for the late reply.
We are sorry that the coupon could only be up to $5,
and we have already requested the coupon push.
Please check if you received, and it may take time for Qoo10 system to process.
Please feel free to contact us if you still don't receive the coupon
Thank you and have a good time!
 
[Re] Inquiry for the item from enz****
What about the original box ? Aren't you going to send it to me? I paid for it so don't deny on your wrongdoings. I am waiting or I will complain to Qoo10 on your business incredibility! How dare you cheap on Singapore customers.
 
[Re] Inquiry for the item from enz****
*cheat*
 
[Re] Inquiry for the item from enz****
I have evidence in hands and I will not let you get away after cheating!
 
[Re] Inquiry for the item from enz****
Hey where is my box??? You take full responsibility of your mistake right?
 
[Re] Inquiry for the item from enz****
Where is my replacement box !!!
27743914 Inquiry for the item from eil**** eil******* 2017-07-23 Answered
Hi gracegift,

I see your Taiwan website you have 2 different materials for this shoe?

You have
- Tsum Tsum立體拼接懶人休閒鞋
- Tsum Tsum立體拼接 ((織布)) 懶人休閒鞋

But in Qoo10, you only sell Tsum Tsum立體拼接懶人休閒鞋?

I want to buy ((織布)) 懶人休閒鞋, will you be selling this on Qoo10?

Thank you!
 
[Re] Inquiry for the item from eil****
Dear,
The item you're interested in will be listed when it has stock and it might be ready in August. It would be great for you to fellow our store to get the newest product news!
Thank you and have a happy shopping.:)
27722789 Material & Color Enquiry yan******* 2017-07-21 Answered
1) What kind of material made of ?
2) If dirty, able to wash by soap with cold water ??

3) Will color fade off / lighter ???

Urgent Reply !
Thks.
 
[Re] Material & Color Enquiry
Dear,
It's made of woolen fabric upper and 100% leather cushion. We don't suggest wash it by soap and water since that might fade its color. You could clean it with a dry brush or sent to shoes laundry.
Thank you and have a happy shopping.:)
27715016 Inquiry for the item from jen**** jen******* 2017-07-21 Answered
27709011 Note to Gracegift on my orders enz******* 2017-07-20 Answered
I am going to order 2 pairs of shoes and 1 box of socks with Gracegift. Can I have two free gifts?

Note that for the shoes: Both are Size 39 for Turquoise- Dumbo and White – Donald/Daisy.

Read carefully: I want BRAND NEW shoes with no stain at all – Don’t give me display piece from your Taiwan stores.

I saw review on another posting that there are stains on the shoe when she received.
 
[Re] Note to Gracegift on my orders
Dear,
We're sorry that we only provide 1 free gift for 1 cart, so you'll receive 1 Mickey bag with all of items you ordered. No worried! We always give all of buyers new brand product and we'll make sure all item in good condition before shipping out.
Thank you and have a happy shopping.:)
 
[Re] Note to Gracegift on my orders
I would hope so... look at the negative feedback shoes received with so much stains on them...
 
[Re] Note to Gracegift on my orders
Another photograph showing stains on shoe
 
[Re] Note to Gracegift on my orders
Dear,
We're noted and sorry for that mistake. We appreciate your support. Hope you will love it when you receive.
Thank you and have a happy shopping. :)
 
[Re] Note to Gracegift on my orders
My cart is 112029429 and final orders are 2 shoes Donald/Daisy and Dumbo (Both size 39) + 1 Minnie backpack (preorder). Please make sure they are new with no stain.

Can you send me 2 shoes and free pink tote bag first? I need them by next week? When will I receive pink backpack?
 
[Re] Note to Gracegift on my orders
Can you update me whether you are able to me 2 shoes and free gift (pink tote bag) first? I need them by this Thursday. Also when are you sending the pink backpack to me?
 
[Re] Note to Gracegift on my orders
Dear,
For our usual working timeline, the order would be shipped out in the next 2 working days after payment complete, and you would recieve your item whitin 5~10 working days. The items you ordered would be shipped out from Taiwan by the end of today, however, it might take 3 days to arrive Singapore at least.
Thank you and have a happy shopping.:)
 
[Re] Note to Gracegift on my orders
Will you be sending all of my orders including Pink Minnie backpack and free tote bag????
 
[Re] Note to Gracegift on my orders
Sure! Hope you'll enjoy purchasing from us.:)
 
[Re] Note to Gracegift on my orders
I realised you are only sending the pink backpack to me today. What happened to the 2 shoes? When are you sending? Pls bubblewrap to ensure no damages to the shoeboxes..
 
[Re] Note to Gracegift on my orders
What happened to the two shoes? Can you update me urgently? You are only sending me the Minnie backpack..
 
[Re] Note to Gracegift on my orders
Dear,
We've already shipped all items you ordered out yesterday and the tracking no. is 220802246545. Please accept our sincere apologies that we can't update the status for those 2 pairs of shoes because of some system problems. Hope you'll love our products when you receive.
Thank you and have a happy shopping.:)
27677986 Size ots******* 2017-07-18 Answered
Hi, i am considering of taking the US 7.5 size.
Can you advise what is the measurement for the top of the Shoe (shoe vamp)?
 
[Re] Size
Dear,
You could order the size as usual, and the measurement of size US7.5 is 24.5 in length and 9.5 in width.
For your reference, our model whose feet length 24.5cm and width 9.2cm, usually wear size EUR39 and try on the size EUR39 is comfortable.
Thank you and have a happy shopping.:)
27671383 Inquiry for the item from jas**** jas******* 2017-07-18 Answered
I usually wore size 35 = 22.5
But for smaller shoes i need size 36 instead.
May i know do I need to buy 1 size bigger?
 
[Re] Inquiry for the item from jas****
Dear,
Could we know your feet width and length? This shoes cutting is standard but it might be more comfortable that order 1 size larger than usual if you have wide feet. For a reminder, if your feet seem "between" sizes and you cannot decide which size to select, we suggest you choose the larger size.
Thank you and have a happy shopping.:)

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