Exchange of items will only be applicable if item is defective or if buyer received the wrong item. For any shortage of item or wrong item received, shipping fee will be incurred from seller end. If item received is defective, a replacement of the same item will be shipped out. Unless the item is out of stock, a refund will be made. To send an item for exchange, please go to MyQoo10 > Shopping List > Cancel/Refund/Non-Receipt > Select Cart No. > Select "Return" or "Exchange" under Apply & Remark. Returns and exchanges are based on a case-by-case scenario. We only accept exchanges for items that are brand new and unused.
Return address：2 Jurong Port Road, PC3 Print Centre #01-02/03 Singapore 619088