| NOTICE |
New exchange policy |
Seller |
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See all notices |
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We will continue to exchange defective or incorrect items as usual. In addition, we will now also exchange items for other reasons, such as: customer ordering the wrong item, item doesn't fit, etc. However, for any exchanges due to the above reasons, the customer will have to pay the return shipping charges plus an admin charge of $1.5 per item exchanged.
We try to check every item before sending out, however, small washable stains, fixable loose threads, minor colour differences and creases are not considered defects.
Customers are required to send the orginal item back to us first and as soon as we receive it then we will send the replacement item.
Please feel free to contact us at jessclosetcs@gmail.com if you have any questions.
Thanks for your understanding & continuing support.
Jess' Closet |
| NOTICE |
Shipping advice |
Seller |
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See all notices |
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Cut-off time: orders placed before 3pm on working days will be sent on the same day. Orders placed after 3pm will be sent the following day (providing stock is available).
Shipping times: orders made using Singpost normal mail or Singpost registered mail usually take 2-3 working days to arrive. However, please be patient if it takes slightly longer than this. Orders made using TAQBIN courier usually arrive in 1-2 working days. Orders of 8 or more items will automatically be upgraded to TAQBIN courier, free-of-charge.
Lost mail: please note that we strongly advise customers to select registered mail or TAQBIN courier for their deliveries. We cannot be held responsible for lost items sent by normal mail. Thank you! |
| 8400327 |
Cardigan |
cob******* |
2013-05-26 |
Unanswered |
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Do you have any long cardigan without buttons? Thanks |
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| 8395157 |
Item not received. |
mus******* |
2013-05-25 |
Answered |
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Hi, I ordered 2 cardigans Colour:ZS009-Black, order number 33425855 but I have not received it yet
This order was together with item ZS009-Peach Order number: 33435856 and ZS009-Snow Grey Order number: 33425857.
I have received:
ZS009-Peach Order number: 33435856
and
ZS009-Snow Grey Order number: 33425857
Inside the parcel was a note saying that the black one is being restocked and will be sent at a later date. Has it been restocked and are the items sent?
If they are restocked, I would like to order some more. :)
Thank you for your assistance, looking forward to receiving the items and also, thanks in advance for your reply.
Sheri. |
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[Re] Item not received.
Hi, thank you for your message. We are expecting the delivery to come on Monday and your item will be sent out. The stock has been updated online if you would like to pre-order. Thank you for your patience, Michelle |
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| 8391794 |
exchange another cardigan |
del******* |
2013-05-25 |
Answered |
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Hi i find the cardigan that i order is large size is too big for me. Can i change to 1103 pink color. Pls further advise. How too send back. |
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[Re] exchange another cardigan
Hi Thanks for your message. We can exchange this for you. Please bear in mind that the customer will need to cover return postage costs and also a $1.50 admin fee per item exchanged. Please email me at JessClosetCS@gmail.com and I will give you further exchange details. Please remember to include your order number and details of your request in the email. Thanks Joey |
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| 8377111 |
order |
vav******* |
2013-05-23 |
Answered |
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Hi, thanks for the fast delivery but I actually ordered 2black cardigan, u send me 1 black cardigan oni. |
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[Re] order
Hi, thank you for your message. I apologize that you did not receive both blac cardigans. Let me check on this for you and get back to you. Thank you for your patience, Michelle |
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| 8370013 |
Which item is on sales?? |
don******* |
2013-05-23 |
Answered |
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Pls advice which item is on sales? I went thru the whole list and none is $5.90 as advertised. If you are not selling at that price, pls stop advertising it so. If only 1 item at that price, I think the sales thing is misleading. Please be honest and responsible |
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[Re] Which item is on sales??
Hi, thank you for your message. I apologize for any confusion. The sales and promotions are actually done by Qoo10 and not by us directly. Since they list several items on one page, I know it can be difficult to finnd the sale item. I also cannot find which item they have on sale at the moment, so I will contact them to resolve the issue. Please accept my apologies. Thank you, Michelle |
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| 8364269 |
Item not receive |
chr******* |
2013-05-23 |
Answered |
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Hi Seller, I yet to receive my order items (2 cardigans). May i know where ru shipped it from? i have been waiting quite long for my parcel.
Thanks.
Christy |
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[Re] Item not receive
Hi, sorry to hear you have not received your parcel. Your items were mailed on 13 May. They are mailed from Singapore. You should be receiving any day. Thanks Joey |
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| 8362147 |
Order number: 32975714 |
car******* |
2013-05-23 |
Answered |
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Hi, ordered on 2nd may but did not receive till today. 20 days I total.
Pls check the status of my item.. Thanks. |
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[Re] Order number: 32975714
Hi Thanks for your message. Sorry to hear your parcel hasn't arrived yet. Your parcel was sent on 02 May. Can you please check and confirm if the address you registered in the system is correct? Assuming the address is correct, your parcel should still get to you. I have seen some parcels delayed by Singpost and arrive up to 4 weeks late! If they are unable to deliver a parcel then it usually gets returned to us, in which case we then re-send it to customers. Please give it a bit more time. If it still hasn't arrived in the next two weeks, please send your enquiry to JessClosetCS@gmail.com and then we decide what to do. Meanwhile we will also check our return address again to see if it has come back to us. Thanks for your patience. Joey |
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| 8360824 |
Thick Cardigan? |
goh******* |
2013-05-22 |
Answered |
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Hi! I want to buy cardigan for cold office. Which is thick ones as it is not indicated? Thanks. |
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[Re] Thick Cardigan?
Hi, thank you for your message. I would suggest the RP07, Basic Cardigan, LCP, Preppy, or L004. For a really cold office we also have blazer jackets. Hope this helps, Michelle |
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