JessCloset Join Fellow
Brand Qstore
16,500 Fellows
15%
POWER MINISHOP RATE 90%
18.9000

High quality double layered dress DS0020


Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
more
Manufacturer/
Place of origin
- Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 566 (91%)
This chart shows buyer's satisfaction level.
Feedback Reward D
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Photo Review (150)

Customer Review(617)

Customer Review board
Rating Feedback Date Written by
not recommendneturalrecommendHighly recommend 2016-09-27 pos*******
not recommendneturalrecommendHighly recommend 2016-03-01 ang*******
not recommendneturalrecommendHighly recommend 2016-02-16 eng*******
not recommendneturalrecommendHighly recommend 2015-11-26 mel*******
not recommendneturalrecommendHighly recommend 2015-10-27 mai*******
not recommendneturalrecommendHighly recommend 2015-10-24 chu*******
not recommendneturalrecommendHighly recommend 2015-09-30 edn*******
not recommendneturalrecommendHighly recommend 2015-09-24 ewo*******
not recommendneturalrecommendHighly recommend 2015-08-14 ker*******
not recommendneturalrecommendHighly recommend 2015-05-26 ali*******
Item Q&A(64)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

19303825 most popular sha******* 2015-10-03 Answered
Which colour is most popular ?
 
[Re] most popular
Hi
Thanks for your message, actually both color selling fast. It all depends on individual which color they like. Some customer also bought both color too.
Thanks
JessCloset
13086389 Restock? ssu******* 2014-05-04 Answered
Hi,

May I know if you will restock Navy blue in Size S?

Thank you
 
[Re] Restock?
Hi Thanks for your query. New stock has arrived and you can now place your order on the page. Regards, JessCloset
13074290 locally delivery need 7 days???? sca******* 2014-05-02 Answered
How long it take for local delivery??? 7days passed i still not get my item. why????????
 
[Re] locally delivery need 7 days????
Hi
Thanks for your message. We're sorry to hear that your parcel hasn't arrived yet. Your parcel was sent on 28 Apr. Could you please check that the address you registered in the system is correct?
Assuming that the address is correct, your parcel should still get to you. I have seen some parcels delayed by Singpost and arrive up to 4 weeks late! If they are unable to deliver a parcel then it usually gets returned to us, in which case we then re-send it to customers.
Please give it a bit more time. If it doesn't arrive by 27 May (4 weeks after the delivery date as per our policy), please send your enquiry to JessClosetCS@gmail.com and then we decide what to do. Meanwhile we will also check our return address again to see if it has come back to us.
Thanks for your patience,
Joey
12977735 So long ready haven receive the item!!!!!! may******* 2014-04-24 Answered
Please check for me when can I receive the item? My order no. 41349352.
 
[Re] So long ready haven receive the item!!!!!!
Hi
Thanks for your message. We're sorry to hear that your parcel hasn't arrived yet. Your parcel was sent on 1 Apr. Could you please check that the address you registered in the system is correct?
Assuming that the address is correct, your parcel should still get to you. I have seen some parcels delayed by Singpost and arrive up to 4 weeks late! If they are unable to deliver a parcel then it usually gets returned to us, in which case we then re-send it to customers.
Please give it a bit more time. If it doesn't arrive by 31 Apr (4 weeks after the delivery date as per our policy), please send your enquiry to JessClosetCS@gmail.com and then we decide what to do. Meanwhile we will also check our return address again to see if it has come back to us.
Thanks for your patience,
Joey
 
[Re] So long ready haven receive the item!!!!!!
Today already date 05/05/2014, where is my item?
 
[Re] So long ready haven receive the item!!!!!!
Hi Thanks for your message. Sorry to hear your parcel hasn't arrived yet. At this stage, we will have to assume that it is probably lost. Can you please email me at JessClosetCS@gmail.com and then we decide what to do. We can offer you a compromise solution. Please include your order number in the email. Thanks for your patience. Joey
12867522 My Order no. 41349352 may******* 2014-04-14 Answered
Please help me check when can I receive my item???
 
[Re] My Order no. 41349352
Hi Thanks for your message. We're sorry to hear that your parcel hasn't arrived yet. Your parcel was sent on 7 Apr. Could you please check that the address you registered in the system is correct? Assuming that the address is correct, your parcel should still get to you. I have seen some parcels delayed by Singpost and arrive up to 4 weeks late! If they are unable to deliver a parcel then it usually gets returned to us, in which case we then re-send it to customers. Please give it a bit more time. If it doesn't arrive by 6 May (4 weeks after the delivery date as per our policy), please send your enquiry to JessClosetCS@gmail.com and then we decide what to do. Meanwhile we will also check our return address again to see if it has come back to us. Thanks for your patience, Joey
12843454 Stock jtp******* 2014-04-11 Answered
Hi ,
When you going to replenish size L?
Currently no stock.
Thks!
 
[Re] Stock
Hi
The Navy Blue L is out of stock but you can still place your order online. We will send the item when the stock arrives. The stock should arrive in the next 10 working days. Apologies for any inconvenience caused, JessCloset
12841285 size jtp******* 2014-04-11 Answered
hi, Are you going to stock for size L? Initally I chose size M, thot it will be stretchy..
But seeing the qnA, I planning to change to take size L. My hip size 38inches.
Pls confirm.
 
[Re] size
Hi
Yes, we would recommend the L size for you as the skirt isn't very stretchy. Regards, JessCloset
12832885 have not received my purchase che******* 2014-04-11 Answered
Hi seller,

I have not received my item though the shipping was on 2nd April. Please advise.

Regards
 
[Re] have not received my purchase
Hi
Thanks for your message. We're sorry to hear that your parcel hasn't arrived yet. Your parcel was sent on 2 Apr. Could you please check that the address you registered in the system is correct?
Assuming that the address is correct, your parcel should still get to you. I have seen some parcels delayed by Singpost and arrive up to 4 weeks late! If they are unable to deliver a parcel then it usually gets returned to us, in which case we then re-send it to customers.
Please give it a bit more time. If it doesn't arrive by 1 May (4 weeks after the delivery date as per our policy), please send your enquiry to JessClosetCS@gmail.com and then we decide what to do. Meanwhile we will also check our return address again to see if it has come back to us.
Thanks for your patience,
Joey