JessCloset Join Fellow
Brand Qstore
17,956 Fellows

High Quality Lace Dress in 5 Fabulous Colors 11946


Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material 100% Cotton
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description High Quality Lace Dress in 5 Fabulous Colors 11946
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 81 (95%)
This chart shows buyer's satisfaction level.
Feedback Reward D
product 20%
price 20%
delivery 20%
service 20%

Photo Review (23)

Customer Photo Review board
Dec 26, 2016

Highly Recommend High Quality Lace Dress

Delivery was really fast…

Colour:White | Size:3XL(+S$1)

Aug 16, 2016

Highly Recommend High Quality Lace Dress

Delivery was really fast…

Colour:Black | Size:6XL(+S$1.50)

Aug 12, 2016 1

Highly Recommend Good good good

Arrived in good condition. Thanks!

Colour:Navy Blue | Size:L

Apr 03, 2016 1
Oct 20, 2015

Customer Review(106)

Customer Review board
Rating Feedback Date Written by
Highly Recommend 2017-02-21 syt*******
netural 2017-02-19 cla*******
Highly Recommend 2017-01-27 con*******
netural 2017-01-12 nin*******
Highly Recommend 2017-01-02 syt*******
Highly Recommend 2016-12-26 mis*******
Highly Recommend 2016-08-16 shi*******
Highly Recommend 2016-08-12 shi*******
Highly Recommend 2016-05-10 fen*******
Recommend 2016-04-29 js_*******

Seller Information


  • Address : BETIME BUILDING 246 MACPHERSON ROAD #03-04 Room C
Item Q&A(6)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: or contact Qoo10 at

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page:

25217802 [Shipping] Related Inquiries Jus******* 2016-12-29 Answered
Can I self collect?
[Re] [Shipping] Related Inquiries
Hi Thanks for your message. Please email me at and I will give you further exchange details. Please remember to include your order number and details of your request in the email. (Note: please do not forward your messages via Qoo10 one month after the order date as the Qoo10 system doesn't permit sellers to send a reply.) Thanks, JessCloset
25141208 [About Item] Related Inquiries ivy******* 2016-12-22 Answered

I would like to check is the cloth stretchable? Also,can i have the dimenson of 5xl and 6xl ?
[Re] [About Item] Related Inquiries
Hi, Thanks for your message, This is not a strecthable cloth. Attache are the measurement.
Regards Jesscloset
20178318 Exchange ?? jos******* 2015-12-09 Answered
Hi, is it possible to exchange for bigger size ??
[Re] Exchange ??
Hi Thanks for your message. We can exchange this for you. Please bear in mind that the customer will need to cover return postage costs and also a $1.50 admin fee per item exchanged. Please email me at and I will give you further exchange details. Please remember to include your order number and details of your request in the email. (Note: please do not forward your messages via Qoo10 one month after the order date as the Qoo10 system doesn't permit sellers to send a reply.) Thanks, JessCloset
19028494 items Reg******* 2015-09-11 Answered
Hi seller, if I order the white dress on Friday. Did I receive on Monday 14 September. Because I need a dress on my company dinner. Can get it?
[Re] items
Thanks for your query. You can receive your item by Monday if you select courier service. Regards, Jesscloset
[Re] items
Hi seller, thanks for reply. So I should pay for the qxpress will be fast receive ma?
[Re] items
By the time the system confirmed the order, Qxpress has left for the day. We can send the parcel tomorrow but the earliest you will receive it will be on Tuesday. Please let us know if this arrangement is still suitable or you would like to cancel the order. Kindly email your order number 152534760 to by 14/9, Monday, 11am so that we can process your request quickly. Sorry for any inconvenience caused. Regards, Jesscloset
[Re] items
Hi. Thanks for reply me. I need the dress on Monday night. So Tuesday can make it for my company dinner. I needed the dress alot. Because you say can on monday receive. So i will be order. I dont like to cancel the items always. If can send me on Monday night. And Tuesday I need to work in morning shift. After that straight away from work go company dinner. So I need the dress on Monday night. Can you please help me to get for me. Please.
[Re] items
We've just replied you twice via email. Could you please forward your messages to as it is quicker for us to get back to you? Regards, Jesscloset
18996450 Lace dress in green moi******* 2015-09-08 Answered
Hi . May I know if this dress still available in green colour size L?

It's seem like I can't enter to my chat.

[Re] Lace dress in green
We've checked the page and the options work fine. Could you try again? This item is available. Regards, Jesscloset
16792507 size s n m ann******* 2015-03-11 Answered
Hi, u hv stocks for s n m size now??
[Re] size s n m
Thanks for your query. Only white S and M are currently sold out. The rest is available. Regards, Jesscloset

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