JessCloset Join Fellow
Brand Qstore
16,412 Fellows

High quality Long sleeve shirt / top ZRTLS


Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
Place of origin
- Condition New Product
Shipping From Domestic (Singapore)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 202 (94%)
This chart shows buyer's satisfaction level.
Feedback Reward D
product 20%
price 20%
delivery 20%
service 20%

Photo Review (58)

Customer Photo Review board
Oct 18, 2016 0 0
Oct 11, 2016 0 0
Sep 19, 2016 0 0
Sep 06, 2016 0 0

not recommendneturalrecommendHighly recommend highly recommended

highly recommended good quality and very fast shipping!

Colours:Iron grey

+ Add this option
May 23, 2016 0 0

Customer Review(213)

Customer Review board
Rating Feedback Date Written by
not recommendneturalrecommendHighly recommend 2016-10-20 ham*******
not recommendneturalrecommendHighly recommend 2016-10-19 wen*******
not recommendneturalrecommendHighly recommend 2016-10-17 zee*******
not recommendneturalrecommendHighly recommend 2016-10-14 whe*******
not recommendneturalrecommendHighly recommend 2016-10-12 ham*******
not recommendneturalrecommendHighly recommend 2016-10-12 gre*******
not recommendneturalrecommendHighly recommend 2016-10-11 koc*******
not recommendneturalrecommendHighly recommend 2016-10-05 Nur*******
not recommendneturalrecommendHighly recommend 2016-09-19 ros*******
not recommendneturalrecommendHighly recommend 2016-09-17 res*******
Item Q&A(18)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: or contact Qoo10 at

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page:

23795994 black tops yam******* 2016-09-10 Answered
  when are u restocking the black ones?

[Re] black tops
Hi Thanks for your enquiry. Yes, that item is in stock, so please go ahead and place your order. Thanks, Jesscloset

23237853 material lkl******* 2016-07-26 Answered
  Hi like to check the material.. 100% cotton / spanex / polyester.

[Re] material
Hi Thanks for your message. The material is 100% cotton. Soft & stretchy material.
Regards Jesscloset

21026816 cart no: 100878331 nur******* 2016-02-15 Answered
  Dear seller, ive juz order 4 items..kindly pls take note..
wil b coming to self collect all items today late afternoon or tomorrw afternoon..tq

[Re] cart no: 100878331
Hi Thanks for your message.
Please email us at to let us know when you'd like to come.
Our opening hours:
Mon-Fri: 10am - 4pm
We closed on Weekends & PH
Our address:
10 Ubi Cresent
#02-15 Ubi Techpark Lobby B
Singapore 408564
Please present your E-ticket or voucher code when you're there.


[Re] cart no: 100878331
Dear seller,

Well noted n I've send u the email already...
Kindly pls check...tq


[Re] cart no: 100878331
Hi, Ok noted. Thanks

21025514 Items still not receive mim******* 2016-02-15 Answered
  Hi Seller

I have still not receive my orders. Pls help to check.

Thank you

[Re] Items still not receive
Hi Thanks for your message. We're sorry to hear that your parcel hasn't arrived. Your parcel was sent on 25/01/2016. Could you please check that the address you registered in the system is correct? If the address is correct, your parcel should still get to you. I have seen some parcels delayed by Singpost and arrive up to 4 weeks late! If they are unable to deliver a parcel then it usually gets returned to us, in which case we then re-send it to customers. Please give it a bit more time. If it doesn't arrive by 25/2/2016(4 weeks after the delivery date as per our policy), please send your enquiry to and then we decide what to do. Meanwhile we will also check our return address again to see if it has come back to us. (Note: please do not forward your messages via Qoo10 one month after the order date as the Qoo10 system doesn't permit sellers to send a reply.)
Lost mail: We strongly advise customers to select registered mail or Qxpress courier. We are not responsible for lost items sent by normal mail.
Regards, Jesscloset


[Re] Items still not receive
Noted with thanks. I have just received the items today.


[Re] Items still not receive
Hi Thanks for your message. Glad to hear that you received your items. Thanks for purchasing with us. Have a great week ahead!
Regards Jesscloset

20941903 blue saf******* 2016-02-05 Answered
  What colour blue is the model wearing? Is it sky blue?

[Re] blue
Hi, Thanks for your enquiry. The model wearing Navy blue color.


[Re] blue
I mean this pic. which blue is this?


[Re] blue
This is grey blue

20456376 what color Jan******* 2015-12-29 Answered
  What color is this in the pic?

[Re] what color
Hi, Thanks for your message. It light brown. But we does not have light brown.

20456155 bust measurements Jan******* 2015-12-29 Answered
  When lie flat. What is the measurement on pit to pit? How long is the arm opening? Is it crew neck or scoop neck?

[Re] bust measurements
Hi, thank you for your message. I will be happy to check this for you tomorrow when I am back in the warehouse with all the items. Thank you for your patience, JessCloset
The measurement
PTP : 78cm can strecth up to 100cm
Armhole : 32cm
It scoop neck
Regards Jesscloset

20333411 Colour sla******* 2015-12-19 Answered
  Hi! Is light brown not available anymore? Will you restock?

[Re] Colour
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Jesscloset

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