JessCloset Join Fellow
Brand Qstore
16,617 Fellows
POWER MINISHOP RATE 90%
16.9000

High Quality Round Neck Cardigan / Office Jacket 6889


Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
more
Manufacturer/
Place of origin
- Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 58 (92%)
This chart shows buyer's satisfaction level.
Feedback Reward D
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Customer Review(70)

Customer Review board
Rating Feedback Date Written by
Recommend 2016-11-01 usa*******
netural 2016-11-01 jo_*******
Highly Recommend 2016-04-22 llo*******
Recommend 2016-03-08 gar*******
Not Recommend 2016-02-23 ros*******
Recommend 2016-02-16 jjo*******
Recommend 2016-02-13 jjo*******
netural 2016-02-10 Aqu*******
Highly Recommend 2016-01-20 ire*******
Recommend 2015-11-23 yat*******

Seller Information

JessCloset

  • Address : BETIME BUILDING 246 MACPHERSON ROAD #03-04 Room C
  • Available during:MON~FRI : 9:00am ~ 6:00pm SAT : 9:00am ~ 1:00pm SUN, Holiday : day off
Item Q&A(6)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

15821955 Inquire about Size hla******* 2014-12-22 Answered
Hi
What is shoulder length for XL size?
I want to buy 17" shoulder size.
Please advise which size choose?
 
[Re] Inquire about Size
Hi
The approximate shoulder width is about 14 inches. The material is stretchy so you can give it another inch when it is stretched. Hope that helps! Regards, Jesscloset
14779090 XL not available for all colours glp******* 2014-10-01 Answered
Hi Seller, Please re stock XL sizes for Orchid and Blue colours. Thank you.
 
[Re] XL not available for all colours
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, JessCloset
14625274 item receive is different from my order dor******* 2014-09-18 Answered
you sent me the wrong item, and i don't like it. can i get it exchange?
 
[Re] item receive is different from my order
Hi
Thanks for your message. I am very sorry about that - we must have pulled out the wrong item by mistake. I will exchange this for you. Please email an image showing the wrong item to JessClosetCS@gmail.com and I will send you details for the exchange. Please include your order number and details of your request in your email, so I can process this quickly.
Sorry again for the mistake. I will fix this for you asap.
Thanks,
Joey
14375232 Order no. 45919320 cart no. 89688956 hap******* 2014-08-27 Answered
Hi seller, so sorry I just saw a note saying the remainder of my order will be delayed due to out of stocks. From the review, the cutting of this cardigan seems very small. Can you send me blue colour medium size. Thank you.
 
[Re] Order no. 45919320 cart no. 89688956
Dear customer.



Your inquiry will soon be confirmed and answered by the seller.

※ Inquiries related to Payment.

Cancellation and any Urgent issue can possibly be dealt from CS team.

Thanks & Best regards.

P.S. The information is also sent to the seller to meditate this case.


Hi
We've noted your request and will send the item accordingly when new stock arrives. Regards, JessCloset
14373951 Order no. 45919320, cart no. 89688956 hap******* 2014-08-27 Answered
Hi seller, I have ordered 2 cardigan from you but only received one item under order no. 45919319 on today 27 aug. Kindly advise when will I receive the other blue colour cardigan under order no. 45919320. Thank you.
 
[Re] Order no. 45919320, cart no. 89688956
Dear customer.



Your inquiry will soon be confirmed and answered by the seller.

※ Inquiries related to Payment.

Cancellation and any Urgent issue can possibly be dealt from CS team.

Thanks & Best regards.

P.S. The information is also sent to the seller to meditate this case.


Hi, we messaged you today to inform you that the item(6889-Blue-S) you have ordered is temporarily out of stock, and we are not able to get the new stock anytime soon. Please choose one of the following options:
1. Change it to a different color (Mint, Beige, Yellow and Pink are available )
2. Full refund
Please email me at JessClosetCS@gmail.com with your preference. Please include your order number in the email, so that I can trace your order.
Thanks, and sorry again for the inconvenience.
Joey
13872232 Checking on Size shi******* 2014-07-13 Answered
Hi,

I do not know i should order size S or M. I am 1.55m, 44kg. Which size should i get?

What size is the model wearing?

Thanks
 
[Re] Checking on Size
Hi
I'm sorry but we don't have the size that the model is wearing. For you, we would recommend the M. It's likely that you'd be wearing another layer underneath so the M will fit better. S might be a little snug. Regards, Jesscloset

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