[DERMAL] Korea DERMAL Snail Moisture Whitening Hand Cream

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IDOLM ( Singapo... 210 items Qplay

Question

Seller Satisfaction
  • Item Assortment
    100%
  • Price
    100%
  • Delivery
    80%
  • Q&A Service
    100%

Notice

Subject From Date
No exchange of damage item (Damage by singpost or customer) Seller 2013-04-01
Xmas / New Year / Chinese Lunar New Year Delay Seller 2012-02-14
Manufacturer/Place of origin DERMAL / korea Condition New Product
Material
Payment Method Credit Card (Visa, Master Card), Cash (to Qoo10(DBS, SCB)), PayPal, Q·account Money(S$)
After sales service Please contact seller or manufacturer service center.
Item Description Approval on Sale by HSA Singapore
Pay on delivery Available
BOOKMARK 1 2 3 4 5 6 7

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Customer Satisfaction
This chart shows buyer's satisfaction level.
  • Product
     
  • Price
     
  • Delivery
     
  • Service
     
Premium Review(7)
Customer Review (31)
You can write a customer review upon confirmation of item receipt.
No. Item Review Member Date Rating
5194655 Fast delivery and nice product sum******* 2013-01-10 Highly Recommend
4583353 Great and fast delivery. I love the producers. cat******* 2012-11-18 Recommend
4033167 2nd time purchase. well wrapped up. chr******* 2012-09-26 Highly Recommend
4029615 the item received in good condition and wrapped ni Yha******* 2012-09-26 Recommend
4005855 Good lotion But very small bottle.Received in good Ser******* 2012-09-23 Highly Recommend
3930915 Super slow delivery. Took one month plus to receiv yip******* 2012-09-15 Neutral
3925902 Received in good condition, thanks seller! pct******* 2012-09-15 Recommend
3925897 Received in good condition, thanks seller! pct******* 2012-09-15 Recommend
3915672 have no try it but delivery super long Mag******* 2012-09-14 Recommend
3912905 smells great! not oily and good buy sgj******* 2012-09-13 Highly Recommend

Seller Information

IDOLM ( Singapore)

  • Email : idolm2008@gmail.com
  • Address :
(*) Your payment shall not be protected if you deposit directly into seller’s account, not using Qoo10 payment methods.
Item Q&A(17)
No. Question & Answer Member Date Status
NOTICE No exchange of damage item (Damage by singpost or customer) Seller
NOTICE Xmas / New Year / Chinese Lunar New Year Delay Seller
5678790 Stocks available in SG? ema******* 2012-12-12 Answered
  Hi, are the stocks available in SG?
 

[Re] Stocks available in SG?
Hi,
yes we do have instock and able to mail out immediate.

thanks

4126844 Item not yet receive. sgs******* 2012-09-07 Answered
  Hi, I have order 1 bottle of sail hand cream on Aug 8, Cart No: 79898290 & Order Num: 27261053, until now I stil didn't receive it. Please advise. Thank you :))
 

[Re] Item not yet receive.
Hi,
We have send an message on 25 aug and 1 week of Sept. Please kindly check it out.

thanks

4097583 Enquiry of shipping whk******* 2012-09-05 Answered
  Ordered items on 8 Aug, but haven't received. Please help to check shipment.

Thank You!
 

[Re] Enquiry of shipping
Hi we have left 2 message on 25 Aug and another one last few days ago.

Since you did not read. We will cancel the order.

Thanks

4092722 yet to receive ste******* 2012-09-04 Answered
  hi.. it's been a week.. i have yet the to receive my items.. pls advise.. thanks..
 

[Re] yet to receive
Hi,
We have send out an notice on 25 Aug. Please inform us if you have receive it?

thanks

4072048 Haven't received the goods bab******* 2012-09-03 Answered
  Hi seller,

Have your side send out my items?
 

[Re] Haven't received the goods
Hi
May I know did you receive the message send on 25 Aug?

Thanks

 

[Re] Haven't received the goods
To explain the whole picture.. I have placed 2 order of 5 tubes each (79893971 and 79893952) with your site. Which on the 25 Aug I have received an email informing me that 79893952 has been cancelled and refunded to me due to item no more stock, only able to process the rest. Only 79893971 is sent out on the 16 Aug which is in my email. On the 29 Aug, I still haven't received the order that has sent out so I dropped inquiry which your site reply (HI,
We have send out on 24 Aug 2012 and there is no reply from you . Please check and reply asap) and till now I still haven't received it.

 

[Re] Haven't received the goods
Hi,
there are 2 batches , National day eve and after national day eve.

Your order was in the national day eve which Dermal Factory delay manufacture till Next mth and which was listed on the post and we had drop an message to all customer who order eve of national day and after.

We will cancel all your order since you are unable to wait any longer.

thanks

 

[Re] Haven't received the goods
Hi,

Why my refund amount just on the items price? What about the delivery charges that I have paid? I have paid a total of $22.50 each for my 2 orders

 

[Re] Haven't received the goods
Hi,
All the refund are done by grmaket. Please inform them regarding to this.

thanks

4018862 Item not received ich******* 2012-08-29 Answered
  Hi, kindly advise. Item not received yet.
 

[Re] Item not received
Hi,
We have send an message on 25 Aug 2012 and there is no reply from you.
Please check and reply to us asap.

thanks

4017900 Haven't received bab******* 2012-08-29 Answered
  My items have been send out on 16 Aug 2012 till now i haven't received it.
 

[Re] Haven't received
HI,
We have send out on 24 Aug 2012 and there is no reply from you . Please check and reply asap .

thanks

3982428 Cancelling of order wit******* 2012-08-26 Answered
  Please note that you did not inform me about having stocks on hand.You only state that the stocks will only arrive on Oct. I do not know that you have stocks on hand & hence I cancelled my order just like what you ask me to.
 

[Re] Cancelling of order
Hi
We did.make a notice on the pos. Please check

Thanks

 

[Re] Cancelling of order
Nobody will look at your page again when they receive your email. You should have stated it in your email as well.

 

[Re] Cancelling of order
Hi,
your order was cancel and there is no order made to us .

thanks

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