JessCloset Join Fellow
Brand Qstore
16,486 Fellows
POWER MINISHOP RATE 90%
6.9000

Improved quality women basic leggings stretchy long skinny pants jeans


Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
more
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 1026 (80%)
This chart shows buyer's satisfaction level.
Feedback Reward D
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Photo Review (303)

Customer Photo Review board
Jul 28, 2016 0 0
gc_*******

not recommendneturalrecommendHighly recommend Nice color

Bought for my daughter & color is nice!!!

Choice #1 Color:Blue | Size:Free size

Jul 20, 2016 0 0
dot*******

not recommendneturalrecommendHighly recommend Blue free size

Received after quite a wait.. Colour is brilliant blue-nice

Choice #1 Color:Blue | Size:Free size

Jul 10, 2016 0 0
wen*******

not recommendneturalrecommendHighly recommend Yet to try

Stretchy material seems abit thick but yet to try

Choice #1 Color:Maroon | Size:Free size

Jul 02, 2016 0 0
aka*******

not recommendneturalrecommendHighly recommend Won from auction

Too long for my gal. Dunno my wife will wear it or not.

Choice #1 Color:Blue | Size:Free size

Jun 24, 2016 0 0
tti*******

Customer Review(1,276)

Customer Review board
Rating Feedback Date Written by
not recommendneturalrecommendHighly recommend 2016-07-26 gc_*******
not recommendneturalrecommendHighly recommend 2016-07-20 dot*******
not recommendneturalrecommendHighly recommend 2016-07-18 jan*******
not recommendneturalrecommendHighly recommend 2016-07-10 wen*******
not recommendneturalrecommendHighly recommend 2016-07-02 aka*******
not recommendneturalrecommendHighly recommend 2016-06-24 tti*******
not recommendneturalrecommendHighly recommend 2016-06-10 lee*******
not recommendneturalrecommendHighly recommend 2016-05-23 cah*******
not recommendneturalrecommendHighly recommend 2016-04-19 dap*******
not recommendneturalrecommendHighly recommend 2016-04-11 rit*******
Item Q&A(163)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

22514362 Stocks for black and navy blue hui******* 2016-05-28 Answered
  Hi, when will there be restock for the colours? Thanks.
 

[Re] Stocks for black and navy blue
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Jesscloset

17497154 free size ... vvi******* 2015-05-08 Answered
  Hi seller
I m interested to buy but its free size. Will it too big/loose?.normally i wear S-M size
Pls advuse thanks.
 

[Re] free size ...
Hi As size standards can differ depending on which size chart one uses, we advise you to check your own measurements against the measurements we have online before making your selection.Regards, Jesscloset

16791864 Order No.: 141291636 sun******* 2015-03-11 Answered
  Dear seller,
I have ordered my pants on 4 Mar 2015, but until today I have any message from your side. And I also try to contact you a few days ago. But still no news from you. Please let me know what' s going on?
 

[Re] Order No.: 141291636
Hi
Thanks for your message. We're sorry to hear that your parcel hasn't arrived. Your parcel was sent on 5 Mar. Could you please check that the address you registered in the system is correct?
If the address is correct, your parcel should still get to you. I have seen some parcels delayed by Singpost and arrive up to 4 weeks late! If they are unable to deliver a parcel then it usually gets returned to us, in which case we then re-send it to customers.
Please give it a bit more time. If it doesn't arrive by 2 Apr (4 weeks after the delivery date as per our policy), please send your enquiry to JessClosetCS@gmail.com and then we decide what to do. Meanwhile we will also check our return address again to see if it has come back to us. (Note: please do not forward your messages via Qoo10 one month after the order date as the Qoo10 system doesn't permit sellers to send a reply.)
Regards,
Joey

16068456 item no receice may******* 2015-01-10 Answered
  Order No. 137792403 & 137792404 Order By 23.12.2014 (Pls take note)
 

[Re] item no receice
Hi
Thanks for your message. We're sorry to hear that your parcel hasn't arrived yet. Your parcel was sent on 24 Dec. Could you please check that the address you registered in the system is correct?
Assuming that the address is correct, your parcel should still get to you. I have seen some parcels delayed by Singpost and arrive up to 4 weeks late! If they are unable to deliver a parcel then it usually gets returned to us, in which case we then re-send it to customers.
Please give it a bit more time. If it doesn't arrive by 21 Jan (4 weeks after the delivery date as per our policy), please send your enquiry to JessClosetCS@gmail.com and then we decide what to do. Meanwhile we will also check our return address again to see if it has come back to us.
Thanks for your patience,
Joey

16068097 exchange size joa******* 2015-01-10 Answered
  Hi if order already can't fit , can exchange it?
 

[Re] exchange size
Hi Thanks for your message. We can exchange this for you after you've received the item. Please bear in mind that the customer will need to cover return postage costs and also a $1.50 admin fee per item exchanged. Please email me at JessClosetCS@gmail.com and I will give you further exchange details. Please remember to include your order number and details of your request in the email. Thanks, Joey

 

[Re] exchange size
Can i go ur shop ubi to exchange?

 

[Re] exchange size
Hi
We're very sorry but all exchanges must be done via the post. We're currently unable to arrange any meet-ups or self-collections. Regards, Jesscloset

16066120 Size dor******* 2015-01-10 Answered
  Hi wld like to purchase few cols but can it fit in for size Uk12? Thks.
 

[Re] Size
Hi
As sizes can vary depending on which international size chart one refers to, we recommend that you refer to the measurements on the webpage. For your information, the material is quite stretchy and can accommodate a range of sizes. Regards, Jesscloset

15907760 About geo******* 2014-12-29 Answered
  Hi, I'm wondering if the pants comes with back pockets? Thanks
 

[Re] About
Hi
Thanks for your query. The leggings/pants do not come with any pockets. Regards, Jesscloset

15740681 Size?? red******* 2014-12-16 Answered
  Hi, can I check with you, I am currently size 28 so do u think the free size will fit in??
 

[Re] Size??
Hi
Thanks for your query. As sizes can vary depending on which international size chart one uses, we recommend that you take your own measurements and check them against the measurements on our page. For your information, the leggings are very stretchy and can accommodate a range of sizes. Regards, Jesscloset

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