OBdesign & I.MODA [The InCognita Girl]
OBdesign & I.MODA [The InCognita Girl] Join Fellow
Brand Qstore
20,284 Fellows
30%
POWER MINISHOP RATE 90%
35.95

OBDESIGN ★ I.MODA ★ ORANGEBEAR ★ TIG ★ FRONT BUTTONED SLENDER PANTS ★ THE INCOGNITA GIRL ★ PLUS SIZE ★ SIZE S-4L ★ OFFICE ★ TRAVEL ★ ORANGE BEAR

See all Incognita items

Customer who recommended this item
11 (Based on 12 reviews)
Customer Satisfaction Score
100%
  • Product 100%/100%
  • Price 100%/100%
  • Delivery 100%/100%
  • Service 100%/100%
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Notice

Subject Register Date
Delivery Status Seller 2016-03-10
Refund Queries Seller 2016-01-06
Selected wrong option Seller 2015-12-15
Manufacturer/
Place of origin
Orange Bear / Taiwan Condition New Product
Shipping From From Overseas (Taiwan)
help
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Pickup & return item by seller (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Customer Review (12)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Apr 03, 2016 kum*******
Recommend Mar 11, 2016 ps_*******
Recommend Dec 09, 2015 hob*******
Highly Recommend Oct 20, 2015 zun*******
Highly Recommend Aug 24, 2015 hob*******
Highly Recommend Aug 13, 2015 zun*******
Recommend Jun 28, 2015 mut*******
Highly Recommend May 30, 2015 miz*******
Recommend May 28, 2015 liy*******
Highly Recommend May 26, 2015 hua*******

Item Q&A(4)

Status
Question & Answer
Date
Member
Notice
Seller

Please be assure that once your items are on delivery mode, they will take 4-6 working days to arrive from our Taiwan warehouse.

Kindly give 1-2 working days for the shipping status to come up with delivery status as they will be updated once the domestic courier has in-housed the packages, thank you.

Notice
Seller

Kindly Contact Qoo10 Hotline 6500 4440 for all refunds processed by Qoo10, thank you.

Notice
Seller

If you have realised that you have made a wrong selection in your order (eg. wrong color/size), please cancel immediately and re-order instead of sending query for us to change your order as our warehouse team are not able to make any further changes once the orders are processed or shipped from our Taiwan warehouse thank you.

Answered
2016-09-03
qia*******
User

Hi my orders still under request since 31 Aug. When are u able to delivery my items? My 6 Cart No. 104911459

User

Dear Buyer, the restock is likely to take place in mid OCT, we will recommend to replace with another item or color or cancel/refund the items to prevent long delivery delay, thank you.

Answered
2015-05-29
jjl*******
User

Singpost has confirmed this afternoon that the tracking number given by you is not traceable. Did you send or not? I need the replacement by 1st June and since you are not able to fulfill your obligation, I shall proceed to file for a full refund.

User

Hi dearie, per clicking on your account shows no records. Do provide us your order # or Cart# to attend to your queries. Thanks :)

OBSG

Unanswered
2015-05-20
jjl*******
User

Ordered on 26 April received the wrong colour on 4 May. Notified you of the colour error on the same day. U replied on 6 May admitting your mistake and assuring me that the correct colour has been despatched to me. I emailed you again on 13 May telling you that I have still not received my correct colour. But you chose to ignore my email. I heard nothing from you and I did not received the item I paid for. I ordered from Koollook on 11 May and I received 18 May with the correct colour. Look at other seller and judge yourself? I cannot wait indefinitely for you to send me a replacement. I want a refund. I am taking this matter to Qoo10.

User

Hi dearie, our Team had replied you :)

OBSG

User

Can you tell your Team that todate I have still not received my replacement for the wrong colour sent. Where is my light blue? I am leaving town on 1st June and my wife needs that for her travel. You are such a disappointment. I will let Qoo10 handle this.

Answered
2015-05-04
jjl*******
User

Hello seller I ordered a LIGHT blue but you sent a blue. I want to exchange. Please advise how do I go about doing it? My order no. is 144000251.

User

Hi dearie, apologies about that. Do email your Cart :94440014 & pic of the bar code & items forour Team to check & verify which has been sent. They will liase with you shortly. Thank you & apologies for the inconvenience.

OBSG

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