OBdesign & I.MODA [The InCognita Girl]
OBdesign & I.MODA [The InCognita Girl] Join Fellow
Brand Qstore
20,310 Fellows
30%
POWER MINISHOP RATE 90%
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OBDESIGN ★ I.MODA ★ PLAID SHIRTS ★ FREE SIZE ★ PLUS SIZE ★ SIZE S - 3L ★ OFFICE ★ TRAVEL ★ TIG

See all Incognita items

Customer who recommended this item
100 (Based on 111 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Delivery Status Seller 2016-03-10
Refund Queries Seller 2016-01-06
Selected wrong option Seller 2015-12-15
Manufacturer/
Place of origin
Orange Bear / TAIWAN Condition New Product
Shipping From From Overseas (Taiwan)
help
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Pickup & return item by seller (Return shipping company : Qxpress)

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BOOKMARK 1 2 3 4 5 6 7

Customer Review (111)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Aug 23, 2016 tin*******
Highly Recommend Jul 27, 2016 yaq*******
Highly Recommend Jul 18, 2016 tin*******
netural Jul 10, 2016 Vpl*******
Recommend Jun 05, 2016 jos*******
Recommend Jun 05, 2016 Xia*******
netural May 30, 2016 ned*******
Highly Recommend May 27, 2016 won*******
Recommend May 13, 2016 ec_*******
netural May 12, 2016 sco*******

Item Q&A(14)

Status
Question & Answer
Date
Member
Notice
Seller

Please be assure that once your items are on delivery mode, they will take 4-6 working days to arrive from our Taiwan warehouse.

Kindly give 1-2 working days for the shipping status to come up with delivery status as they will be updated once the domestic courier has in-housed the packages, thank you.

Notice
Seller

Kindly Contact Qoo10 Hotline 6500 4440 for all refunds processed by Qoo10, thank you.

Notice
Seller

If you have realised that you have made a wrong selection in your order (eg. wrong color/size), please cancel immediately and re-order instead of sending query for us to change your order as our warehouse team are not able to make any further changes once the orders are processed or shipped from our Taiwan warehouse thank you.

Answered
2016-07-22
tes*******
User

Hi seller, I've mailed back an item (order no: 167087212) to you for refund on Tuesday via AM mail, so it has definitely reached you by now. Please get back to me regarding the refund for this item, as well as a refund for my postage fee ($2.90 for singpost AM mail), given that this was an exchange error on your side, and not mine?

I did a size exchange for this item in April and paid for the mailing charges back to you, as well as all the extra handling fees and extra shipping charges that you charge for doing exchanges. However, I received the item in the wrong colour. I contacted you, and you informed in that the item will only be restocked in mid June. I waited 2 months till July, and the item still wasn't back in stock yet, so I opted for a refund instead. You informed me that I'd get a refund after you've received the item. Given that the item was sent by AM mail, you'd definitely have received it by now, so kindly proceed to refund me the cost of the item as well as my AM mailing charges ($2.90). Thank you.

User

Dear Buyer, we have made the refund of SGD 25.9 *0.8 + SGD 2.9 + 1.5 = 25.12 to your account, thank you.

Answered
2016-04-26
tes*******
User

Hi, it's been a week since I contacted you regarding the wrong item I received. I did a size exchange, and received a replacement item in the right size but the wrong colour. Kindly let me know what I should do next. Thanks!

User

Dear Buyer, can we check with you the order number for the item that is received in the wrong color? Thank you.

User

The order number is 167087212. After the size exchange, I was supposed to be sent a light blut stripes 2XL, but was sent a dark blue 2XL instead. Attached is the photo of the shirt I received. Thanks

User

Dear Buyer, we apologies on the wrong color received,we will be re-dispatching the Light Blue 2L and be including a postage paid envelope in the package, as our Light Blue 2L is currently in restocking mode, would you like to wait for the restock or prefer to return the item for a refund? Thank you.

User

I'd like to wait for the restock please, as I'm very keen on this item. Roughly how long will the restock take? Thanks!

User

Der Buyer, we have checked with our factory and the restock can take up to mid JUNE, also kindly ensure the item is still in new unworn condition for exchange in future, thank you.

User

Okay, kindly update me when it's back in stock for the exchange. I'll keep the item in unworn condition in the original packaging.

User

Thank you and noted.

User

Hi, can I please check if the item I wanted to exchange for is back in stock? Thanks!

User

Dear Buyer, apologies that the item has not yet been restocked for 2L for light blue, only 3L light blue has been restocked, or would you like to replace to another item or return for a refund? Thank you.

User

I think I'd like to get a refund please. How do I go about doing that? Thanks!

User

Dear Buyer, kindly mail the item back to our SG base at BLK 460 ANG MO KIO AVE 10 #03-1578 SINGAPORE 560460, we will proceed to refund the item upon receiving it, thank you.

User

Hi, I apologise for the delay, I was out of the country and just got back. I've mailed the item back to you via AM mail yesterday. So it should reach you today or tomorrow.

Kindly let me know when you've received the item and how the refund proceedings would go. Thank you!

User

Dear Buyer, thank you for your mailing, kindly let us know your bank account number for us to do the refund, thank you.

Answered
2016-03-03
mia*******
User

Hi,

I saw on your main page there is the colorful army print clothes.

Don't mind can you please give me the link for that?

Many thanks!

User

Dear Buyer, unsure if you are referring to this item? Thank you http://list.qoo10.sg/g/442403910 Or if you have a screenshot of the item, you may let us know too, thank you.

Answered
2016-02-01
sha*******
User

Hi seller,

Needs your advise. My measurements,
Bust 40.5"
Waist 35.5"
Hip 42"
Shoulder 15"
Should I order XL?
Afraid the arm & hip area tight in fitting.
Awaiting for your reply.

Thank you.

User

Hi, will recommend XL for this item as some of our customers have feedback that the cutting is slightly casual loose, thank you.

Answered
2015-07-17
yan*******
User

1) If I choose 'M' Size, Can I fold up my sleeve for (my Arm area) ?
Will it be too tight ?

Yes/ No

2) For shirt 's thickness - Will it be very thin (transparent ) to be see through ??
Yes/ No

Height: 157cm
Weight: 46 - 49kg
Chest: 32 - 33 inch
Waist: 29 inch

Reply ASAP.
Thanks.

User

Hi dearie,
1) You will fit well in Msize per your Weight & Height given. The folding up of sleeve just like our model can be done, do check against the cuff width with yours per measurement table.

2) It will not be see through just as how our models are wearing. However you can wear it as an outerwear sometimes :)

Thanks & have a nice day :)

OBSG

Answered
2015-07-14
ngs*******
User

Hi Seller, this is regarding order no. 148752611. Thanks for informing Blue 2L is not available now. I like to cancel and refund this order. Please could you confirm when it is done? Thanks.

User

Hi dearie, noted & had cancelled 148752611 per request :) The rest will proceed to deliver :)Thanks

OBSG

Answered
2015-07-13
yan*******
User

Height: 157cm
Shoulder: 35
Weight: 46 to 49kg
Chest: 32 inch
Waist: 29

Which Size I should choose to have some loose space (A bit , but not too much of space) ?
'S' / 'M'

Reply ASAP.
Thanks.

User

Just do double check, the Hips is 35 inches right? Will recommend Size M, thank you.

Answered
2015-07-09
yan*******
User

Height: 157 cm
Weight: 46 to 49 kg
Shoulder: 35
Weight: about 33 inch (include wearing underwear bra inside)
Waist: 29

Which I should choose ?
'M' or 'L'

I want a bit loose to wear , but not too much.
Reply ASAP.
Thanks.

User

Hi dearie, S will be tight fitting, M for the comfy loose fit :)

OBSG

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