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Japan LuLuLun Facial Mask Cosme Award 7pcs/32pcs /42pcs bulk size
29 items sold
8.90

Japan LuLuLun Facial Mask Cosme Award 7pcs/32pcs /42pcs bulk size


Customer who recommended this item
56 (Based on 61 reviews)
Customer Satisfaction Score
92%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 100%/100%
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Notice

Subject Register Date
Return/Exchange Policy Seller 2016-04-26
Manufacturer/
Place of origin
Made In Japan Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Pickup & return item by seller (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (35)

Customer Photo Review board

Highly Recommend lululun masks

Good! My girl loves it so much.

LuLuLun:Blue Mask (32pcs)(+S$16)

+ Add this option
Sep 12, 2017
and*******
Aug 21, 2017
che*******
Aug 18, 2017
swa*******
Aug 18, 2017 1
sya*******

Highly Recommend Fast delivery

Yet to use, but seems good already

LuLuLun:Pink Mask (42pcs)(+S$16)

+ Add this option
Aug 16, 2017 1
pop*******

Customer Review (61)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Sep 12, 2017 and*******
Highly Recommend Aug 21, 2017 che*******
Highly Recommend Aug 18, 2017 swa*******
Recommend Aug 18, 2017 sya*******
Highly Recommend Aug 16, 2017 pop*******
Highly Recommend Aug 15, 2017 jas*******
Recommend Aug 05, 2017 Kho*******
Recommend Aug 05, 2017 tan*******
Recommend Aug 04, 2017 psp*******
Highly Recommend Aug 02, 2017 Von*******

Item Q&A(7)

Status
Question & Answer
Date
Member
Notice
Seller

1. Submission of claims

Any return of exchange of items will be applicable within 7 days upon receiving of the item

2. Any shortage of item or wrong item received

Provide picture of the item contents within the parcel package
Shipping fee will be incurred from seller end

3.  Defective item issue

Provide picture of the defective area of the received item
Shipping fee will be incurred from seller end

4. Any change of mind from buyer's end

Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached
Provide picture of the item to seller end
Shipping fee will be incurred from buyer's end

5. How to submit return or exchange from the buyer's end?

Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'

FAQ
Seller

Although this is uncommon, error do happens. It is advised to do the following steps to help speed-up investigation: 1. Check your order record to ensure you have made the order correctly. 2. Take pictures of item(s) received and the packaging they are delivered with. 3. Submit inquiry with the supporting picture(s). Thank you for your patience and cooperation

FAQ
Seller

1. No tracking available. There is very little that we can do once item is dispatched via SingPost normal mail since we have completely no visibility. 2. Rate of lost mail is 2% - 4%, which is very high. Don't be one of the unlucky 2%. You can avoid this via shipping with tracking. i.e. Qxpress. 3. Only around 50% of non-delivery shall receive notice slip from SingPost. A lot will need to check at nearest SingPost branch without the slip to recover their item. 4. We can only refund/resend when item is returned to us due to non-delivery. This may also take more than 3 weeks because SingPost do not prioritize the delivery of returned mails.

Answered
2017-04-24
qoo*******
User

When will the bigger pack be in stock pls?

User

We are still working on this. ETA is 3 weeks from today. Thank you

Answered
2017-04-17
fun*******
User

May I know when the big pack gt stock?

User

Hi,
We are working on it so please check back the listing / our store soon. Thank you.

Answered
2017-04-17
rea*******
User

Hi, the 32pcs and 42pcs are OOS. May I know when will you restock? Thank you!

User

Hi,
We are working on it so please check back the listing / our store soon. Thank you.

Answered
2017-04-16
joa*******
User

The 32pcs is in a ziplock packaging or how individual pack per mask.

User

Hi,
It's not ziplock bag just normal packaging. It function like a box with a re-sealable label on top. For best visual, you may check the lululun website at http://lululun.com/lululun/
Thank you.

Processing
2017-04-16
cha*******
User

Hi there. I would like to order the mask in the video where you can use once or twice per week only. Is it available in this listing? If it is, which one should i choose for hydration. Regards.

User

to be advised shortly

Answered
2017-04-12
Wcy*******
User

Anybody there?? Can advise expiry date for each type of mask pls?

User

Hi,
We carry fresh stock. At least year 2019, June. Thank you.

User

Hi,
Thanks for your confirmation on the expiry date~
Attached pls find our orders for Pink 42pcs & Blue 32pcs masks as first trial~
Kindly deliver within office hours, between Monday to Friday, exclude Public Holidays~
If the items are good, we shall be back for more~
Hope to receive them soonest~

User

SGSG7539251 tracking show package delivered on 17Apr. Thank you.

User

Items received, thanks.
But why I can't see the expiry date on the mask packaging?
Pls advise thankiu

User

Hi,
Most of the Made in Japan product did not print expiry date on package but we will need to check the expiry with the vendor. Rest assure that all products are new and freshly imported. Another way to check if this is true you can also check google that old product is using different packaging. Thank you.

Answered
2017-04-10
Wcy*******
User

Hi,
May i know the expiry of the mask, 42pcs & 32pcs ones, thanks

User

Hi,
At least year 2019 or later. Thank you.

Address
TOA PAYOH CENTRAL POST OFFICE P.O. Box # 298
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