||Yesterday I saw certain item code and picture, but I can't find the item code from drop down menu now. is it out of stock? if it is, when it will be restocked?
If you can't find certain item picture on the web page, or can't find certain item code from the drop down menu, it means the item is out of stock at the moment. we will try our best to restock the item asap, but we can't tell you the exact date of restock since we also don't know. usually the restock will take 1~4 weeks.
||Any Meet-Up or Self-Collection?
We regret to inform you we can't provide Any Meet-Up or Self-Collection due to time constraint and seek for your kind understanding.
|24927704 ||[About Item] Related Inquiries ||jas******* ||2016-12-08 ||Unanswered|
|24671285 ||Measurements 7cm off ||xia******* ||2016-11-19 ||Unanswered|
|24201667 ||V1936 ||glo******* ||2016-10-13 ||Answered|
| ||Hi will be there any instocks coming for V1936 - in grey or black? Thanks! |
We regret to inform you only White in color is available
|23441853 ||Keep getting error when making payment ||Ali******* ||2016-08-12 ||Answered|
| ||Hi, |
I keep getting this error when making payment:
Order has been failed.
Please see the reason at the below.
ErrorCode : -20005
Reason : Qty for Early Bird discount has been sold out.
[Re] Keep getting error when making payment
I think one of item in your shopping cart had been sold out.
Please delete all of items in your cart and put Jennie shop item again, proceed to payment.
|23149192 ||Exchange ||mt_******* ||2016-07-19 ||Answered|
| ||Can I change design for this order number. 180549673 |
Size cannot fit my friend.
Hi JANICE XIE,
You can exchange with any other item in Jennie shop as long as the return item is confirmed as Brand-new condition after our inspection (eg. Not worn, No odor, Unwashed, No defect by customer and so on)
1) First of all Please email us (firstname.lastname@example.org) the following information to check your orders and confirm the delivery address
a) Customer name:
b) Customer Delivery address:
c) Customer contact no.:
d) Date of Delivery:
e) Qoo10 order no. (or Cart no.)
f) Exchange item(s): from ??? to ???
*We can’t provide any meet-up or self-collection due to time constraint and seek for your understanding.
*The exchange request should be within 1 week from the delivery date, otherwise it will be rejected.
*The total amount of the exchange items should not be less than the total amount of the return items, the excessive amount will be ignored if it happens.
*Please take note any return mail (parcel) without following Jennie shop procedure will be rejected
|23075343 ||103706600 ||rei******* ||2016-07-14 ||Answered|
| ||Wrong items sent. How do you go about changing the items for me? |
We are so sorry for our mistake if we sent wrong item to you, We will exchange the items for sure.
First of all, Please email us (email@example.com) the following information to check your order records and confirm the delivery address
* Qoo10 Order No:
1) Customer name:
2) Delivery address:
3) Contact Number:
4) Description of Wrong item sent and Order item:
5) Delivery date (Customer have to inform us within 1 week from the deliver date):
We will reply your email with the detail procedure
|22556446 ||shipping error ||blu******* ||2016-05-31 ||Answered|
| ||I tried a few times to add H69.6.6 into cadt and select normal shipping with another $8.80 item in the same listing. Total price above $17.50 but why am i charged shipping when i should be entitled to free shippibg. Last time i purchased and the shipping fee is auto deducted once hit minimum spend. Pls help. |
[Re] shipping error
As noticed in the web page, the free shipping above $17.50 is for SingPost normal mail shipping. thus you need to choose 'SingPost normal mail' instead of 'Qxpress' as shipping method before you select the item code.
Please read the terms and conditions of both shipping method from the web page notice and try it again :)
|22485384 ||Shipping enquiry ||Tpi******* ||2016-05-25 ||Answered|
| ||Hi, it wrote in my page that shipping delivered but I have not received my package at all. Can I ask if do you know where is my item? |
Kindly reply this to my email firstname.lastname@example.org
Thank you. Hope you reply soon!
[Re] Shipping enquiry
Hi Deanna Ng,
We shipped your orders on 9/May by SingPost normal mail
Kindly check your mail box since SingPost normal mail will be delivered in to the mail box of your address.
Pls check your address if it is correct just in case: 42 SELETAR GREEN VIEW, SINGAPORE (805133) (this address is given by you)
If the your address above is correct, Kindly wait a few more days - SingPost normal mail (in case of parcel) will be delivered in 2~5 working days (except SAT, SUN, PH) usually, but it can be delayed more than 1 week up to a month in certain case due to SingPost own reason (such as Peak season of delivery, or misplacing of the wrong district or Postmen’s human mistake and so forth)
if you still dont receive it until 31/May, Please email us (email@example.com) with your order number. we will check the status with SingPost Office then
As we mentioned in the notice board, we are not able to track the delivery status in case of SingPost normal mail. we highly recommend to opt for the registered mail so that we can provide the detail tracking information to you in the future