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JessCloset
JessCloset Join Fellow
Brand Qstore
21,659 Fellows
POWER MINISHOP RATE 90%
8.90

JESSCLOSET - $9.9 FLAT Denim Shorts Comes In Plus Size Up To 10XL Many designs!


Customer who recommended this item
5780 (Based on 6526 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
more
Manufacturer/
Place of origin
- Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (1,956)

Customer Photo Review board
Sep 21, 2017
mav*******
Sep 21, 2017
and*******
Sep 20, 2017
flo*******
Sep 19, 2017
sau*******
Sep 19, 2017
jan*******

Customer Review (6,526)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Sep 23, 2017 ric*******
Recommend Sep 23, 2017 ech*******
Highly Recommend Sep 23, 2017 jse*******
Highly Recommend Sep 22, 2017 que*******
Highly Recommend Sep 22, 2017 yap*******
Highly Recommend Sep 22, 2017 shi*******
Recommend Sep 21, 2017 yee*******
Recommend Sep 21, 2017 mav*******
Recommend Sep 21, 2017 and*******
Highly Recommend Sep 21, 2017 jac*******

Item Q&A(406)

Status
Question & Answer
Date
Member
Notice
Seller

-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

Singpost - delivery usually takes 2-3 working days
Qxpress - delivery usually takes 1-2 working days
Ninja Van - delivery usually takes 1-2 working days
if you have any question about shipping,please e-mail us.
E-mail :jessclosetcs @ gmail.com / 674 250 01

Notice
Seller

Please forward all queries and replies to JessclosetCS@gmail.com.
Kindly do not send your requests via Shopping Talk as we're unable to receive them.
Note: do not message us via Qoo10/Qpost one month after the order date as the Qoo10 system doesn't permit sellers to send a reply.
Thanks for your understanding, JessCloset

Notice
Seller

* It isn’t necessary to buy a new envelope from the post office! You can reuse the bag your item(s) arrived in. Don’t worry if you’ve already thrown it away. Simply use any plastic bag or old envelope as long as it is properly wrapped up and securely taped.
* Avoid the queue at the post office by buying your stamps at any of the SAM machines deployed island-wide at HDB heartlands, MRT stations, shopping malls as well as some selected private condominiums. Once your parcel is ready, you can drop it into any mailing box.

Notice
Seller

Unless stock is unavailable, parcels are despatched for delivery within 24 hours of ordering. There are no deliveries on the weekend.
Delivery via Singpost normal or registered mail takes 2 - 3 working days and TAQBIN, 1 - 2 working days.
Postal Delays: Singpost sometimes delivers parcels one month after the shipping date. As tracking numbers are unavailable under normal mail, we cannot provide any information on the delivery status. For customers whose parcels have not arrived 1 week after the shipping date, we would advise them to wait another 3 weeks (or 4 weeks in total for local deliveries; 6 weeks for overseas orders). If the parcels do not turn up a month later, please email the cart/order number and query to JessClosetCS@gmail.com.
Lost mail: We strongly advise customers to select registered mail or TAQBIN courier. We are not responsible for lost items sent by normal mail.

Notice
Seller

While we try to list the measurements of all items as accurately as possible, please allow a tolerance of at least +/- 3cm.

FAQ
Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ
Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ
Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ
Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ
Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ
Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ
Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ
Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ
Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ
Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ
Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

Unanswered
2017-09-22
zzu*******
User

Hi, I have yet to receive ALL my items and it had been 11 days. Please advise, thanks!

Answered
2017-09-21
ire*******
User

seller send wrong colour, I bought light colour, there send blue

User

Hi Thanks for your message. I am very sorry about that - we must have pulled out the wrong item by mistake. I will exchange this for you. Please email me at JessClosetCS@gmail.com and I will send you details for the exchange. Please include your order number and details of your request in your email, so I can process this quickly. Sorry again for the mistake. I will fix this for you asap. (Note: please do not forward your messages via Qoo10 one month after the order date as the Qoo10 system doesn't permit sellers to send a reply.) Thanks, JessCloset

Answered
2017-09-21
ven*******
User

Hi seller

I sent a request to exchange for my item 2 days ago because the cutting was too small for me. I have yet to hear from you. Can you reply to let me know if I can do the exchange or not. Thank you.

User

sorry reply late pleasecheck you email thank you

User

There is no email from you.

User

hi have you receive my mail?

User

No, there is no mail from you. My Email: venus150273@yahoo.com

User

could u please resend me again thank you

User

May I know what you want me to resend you?

User

Hi
Thanks for your message. We can exchange this for you. Please bear in mind that the customer will need to cover return postage costs. Please email me at Jessclosetcs@gmail.com and I will give you further exchange details. Please remember to include your order number and details of your request in the email.
Thanks, JessCloset

Answered
2017-09-19
chr*******
User

Secret Inquiry

User

Secret Inquiry

Processing
2017-09-15
beb*******
User

Secret Inquiry

User

Secret Inquiry

User

Secret Inquiry

User

Secret Inquiry

Processing
2017-09-15
bea*******
User

Secret Inquiry

User

Secret Inquiry

Processing
2017-09-13
fio*******
User

Hi Seller,

i have order model 8172 size: S. is to big for me, can i exchange to other model?

Thank you.

User

Hi
Thanks for your message. We can exchange this for you. Please bear in mind that the customer will need to cover return postage costs. Please email me at Jessclosetcs@gmail.com and I will give you further exchange details. Please remember to include your order number and details of your request in the email.
Thanks, JessCloset

User

Hi seller,

Thank you. I will email to you tomorrow

User

ok thank you

Answered
2017-09-12
dor*******
User

Hi seller

Please refer to my order (order no.: 238609996). I have received the item, but the size sent to me is wrong. I have order item (Item Code: 6801 White) size 27, but i received size 33, as shown in the attached picture. The waist is about 84cm, which is way too big. It is too loose and I can't wear it.

Could you kindly arrange for an exchange, please?

Hope to hear from you soon. Thanks.

Regards
Dor

User

Hi Thanks for your message. I am very sorry about that - we must have pulled out the wrong item by mistake. I will exchange this for you. Please email me at JessClosetCS@gmail.com and I will send you details for the exchange. Please include your order number and details of your request in your email, so I can process this quickly. Sorry again for the mistake. I will fix this for you asap. (Note: please do not forward your messages via Qoo10 one month after the order date as the Qoo10 system doesn't permit sellers to send a reply.) Thanks, JessCloset

User

Thank you for your quick response. An email has been sent, as per your request. Hope to hear from you soon. Thank you.

User

ok thanks

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