JessCloset Join Fellow
Brand Qstore
17,927 Fellows
15%
POWER MINISHOP RATE 90%
8.9000

JESSCLOSET -Denim Shorts Comes In Plus Size Up To 10XL Many designs!


Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
more
Manufacturer/
Place of origin
- Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Do not offer return and exchange.(Need to contact the seller.)
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 4689 (90%)
This chart shows buyer's satisfaction level.
Feedback Reward D
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Photo Review (1,498)

Customer Photo Review board
Feb 24, 2017
ann*******

Recommend Shorts

Seller is not honest, give wrong design .

ITEM CODE:6801 | COLOUR:BLUE | SIZE:34(Recommended for usual 4XL-5XL)(+S$1)

+ Add this option
Feb 24, 2017
flo*******

Highly Recommend Fast delivery

2nd time purchase is pretty fit and cheap will buy again..

ITEM CODE:2030 | COLOUR:Black | SIZE:34(recommended for usual XXXL-XXXXL)(+S$0.60)

+ Add this option
Feb 24, 2017
boy*******
Feb 24, 2017
coo*******

Highly Recommend Good !!!

Quality is gd.. look like dinner..

ITEM CODE:DM1013 | COLOUR:Blue | SIZE:36(Recommended for usual 5XL-6XL)(+S$1)

+ Add this option
Feb 24, 2017
Ger*******

Customer Review(5,315)

Customer Review board
Rating Feedback Date Written by
Recommend 2017-02-24 ann*******
Highly Recommend 2017-02-24 ser*******
Recommend 2017-02-24 flo*******
Recommend 2017-02-24 car*******
Highly Recommend 2017-02-24 boy*******
netural 2017-02-24 coo*******
Highly Recommend 2017-02-24 Ger*******
Highly Recommend 2017-02-24 may*******
Highly Recommend 2017-02-24 cwe*******
Highly Recommend 2017-02-23 ken*******

Seller Information

JessCloset

  • Address : BETIME BUILDING 246 MACPHERSON ROAD #03-04 Room C
Item Q&A(311)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

25885924 [About Item] Related Inquiries jaz******* 2017-02-23 Answered
Hi seller i bought two shorts from ur shop few days ago and just received. I would like to change both of them to one size bigger so is it possible for me to go down to your office to exchange instead of mailing? Thanks :)
 
[Re] [About Item] Related Inquiries
Hi Thanks for your message. We can exchange this for you. Please email me at JessClosetCS@gmail.com and I will give you further exchange details. Please remember to include your order number and details of your request in the email. (Note: please do not forward your messages via Qoo10 one month after the order date as the Qoo10 system doesn't permit sellers to send a reply.) Thanks, JessCloset
25806101 [Others] Related Inquiries jen******* 2017-02-17 Answered
Hi i got a bid at $5 for qty 2 but would like to choose different color for the 2pcs. Pls advise how we can proceed. Thanks
 
[Re] [Others] Related Inquiries
Hi Thanks for your message. You can email us at jessclosetcs@gmail.com do remember to include your order in the email. Let us know which color/design you want.
Regards Jesscloset
25805076 [About Item] Related Inquiries blu******* 2017-02-17 Answered
Hi, I won the auction for 2 pieces but it seem like I can only choose 1 design and size only? Kindly advise if I can choose 2 different design or least let me choose different size for the same design? Awaiting to your prompt and favorable reply
 
[Re] [About Item] Related Inquiries
Hi Thanks for your message. You can email us at jessclosetcs@gmail.com do remember to include your order in the email. Let us know which color/design you want.
Regards Jesscloset
25803748 [About Item] Related Inquiries ver******* 2017-02-17 Answered
Hi,
When the stock arrive for 2031 white size 28? Thanks.
 
[Re] [About Item] Related Inquiries
Hi
Thanks for your message. It will be arriving in Singapore about 3 weeks time. Please come back to place your order by then.

Thanks
Jesscloset
25796678 [About Item] Related Inquiries boy******* 2017-02-16 Answered
Hi seller, kindly check my order no: 205458472 /3/4 which I have purchased 3 shorts (item code 2030- 2black size 34, DM1013 blue size 34 )but upon receiving the parcel there are only 2 shorts (black Colour) inside.Please advise when you will be sending the missing shorts (blue Colour)
 
[Re] [About Item] Related Inquiries
Hi Thanks for your message and sorry for the delay with this part of your order. One of your items was out of stock, so we decided to send the other items first, so you wouldn't need to wait for too long. The other item is on its way to you now and should be with you very soon. Thanks for your patience. Jesscloset
25785161 ORDERED WRONG SIZE jol******* 2017-02-16 Answered
Hi, I have ordered wrong size 30 for DM1013 blue. Can I request for exchange to bigger size & I can go down to your shop ? Thank you
 
[Re] ORDERED WRONG SIZE
Hi
Thanks for your message. We can exchange this for you. Please bear in mind that the customer will need to cover return postage costs and also a $1.50 admin fee per item exchanged. Please email me at JessClosetCS@gmail.com and I will give you further exchange details. Please remember to include your order number and details of your request in the email.
Thanks, JessCloset
25769726 Missin Item ont******* 2017-02-14 Answered
My Order number is 108582191
which i have purchased 4 shorts, but upon receiving the delivery package, there is only 3 shorts inside.
DM1013 -Light Blue size 30 is missing. Please advise on when you will be sending the missing shorts

Thanks & Regards
 
[Re] Missin Item
Hi
Thanks for placing your order with us. We're sorry to inform you that this item is out of stock. New stock is expected to arrive in the next 3 days. Please rest assured that we will send the item to you once the stock is here. please accept our sincere apologies for any inconvenience caused.
Kindly note that we sent your other order first so you need not wait too long for it.

Regards,
JessCloset
25765547 [About Item] Related Inquiries ser******* 2017-02-14 Answered
Hi seller, thank you for selecting my auction bid, I have won 3 pieces. Is it possible to send different color or designs to me? My waist is around 100cm & hip is 110cm. Previously have purchase DM 1013 blue & stone wash colors in size 36 and it fits well. I think only designs 3017 & 6801 will have bigger size available currently. Please advise how can I select the options during purchase so I can quickly proceed to purchase. Thanks.
 
[Re] [About Item] Related Inquiries
Hi Thanks for your message. This aution is done by Qoo10. To get the different design can you email us at jessclosetcs@gmail.com do remember to include your order number in the email. Regards Jesscloset

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