JessCloset Join Fellow
Brand Qstore
16,486 Fellows

JESSCLOSET -Denim Shorts Comes In Plus Size Up To 10XL Many designs!


Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
Place of origin
- Condition New Product
Shipping From Domestic (Singapore)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Do not offer return and exchange.(Need to contact the seller.)
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 4410 (88%)
This chart shows buyer's satisfaction level.
Feedback Reward D
product 20%
price 20%
delivery 20%
service 20%

Photo Review (1,409)

Customer Photo Review board

not recommendneturalrecommendHighly recommend Fast delivery

Order on the 2nd came on the 6th. Item come in good condition. Rather big.. Not suitable for big butt as the waist will be very loose to fit the butt.

ITEM CODE:6801 | COLOUR:LIGHT BLUE | SIZE:34(Recommended for usual 4XL-5XL)(+S$1)

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Dec 07, 2016 1 0
Dec 07, 2016 1 0

not recommendneturalrecommendHighly recommend Fast n good

Fast delivery n quality not bad!

ITEM CODE:2116A | COLOUR:White | SIZE:28(+S$1)

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Dec 03, 2016 0 0

not recommendneturalrecommendHighly recommend Fast delivery, great product.

It was a wonderful experience purchase from this seller. This time the delivery was faster than I expected. Great stuff!

ITEM CODE:DM1013 | COLOUR:LIGHT BLUE | SIZE:36(Recommended for usual 5XL-6XL)(+S$1)

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Dec 02, 2016 0 0
Nov 28, 2016 1 0

Customer Review(5,007)

Customer Review board
Rating Feedback Date Written by
not recommendneturalrecommendHighly recommend 2016-12-08 ats*******
not recommendneturalrecommendHighly recommend 2016-12-07 han*******
not recommendneturalrecommendHighly recommend 2016-12-07 Mar*******
not recommendneturalrecommendHighly recommend 2016-12-07 the*******
not recommendneturalrecommendHighly recommend 2016-12-06 tan*******
not recommendneturalrecommendHighly recommend 2016-12-06 fir*******
not recommendneturalrecommendHighly recommend 2016-12-05 pen*******
not recommendneturalrecommendHighly recommend 2016-12-03 chi*******
not recommendneturalrecommendHighly recommend 2016-12-02 jen*******
not recommendneturalrecommendHighly recommend 2016-12-02 arv*******
Item Q&A(287)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: or contact Qoo10 at

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page:

24909842 [About Item] Related Inquiries soh******* 2016-12-07 Answered
will u restock 2030 light blue?
[Re] [About Item] Related Inquiries
Hi. Thanks for ur message. Can i know which size u looking at?
Regards Jesscloset
[Re] [About Item] Related Inquiries
size 27/28
[Re] [About Item] Related Inquiries
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Jesscloset
24909760 [Others] Related Inquiries yeo******* 2016-12-07 Answered
Will there be any restock for 3013 blue size 32?
[Re] [Others] Related Inquiries
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Jesscloset
24851192 Sizing maf******* 2016-12-02 Answered
Dear seller,can you advise the right size for 3017, 2116B and 2030?

I own a pair of DM1013 in size 32, abit loose for me but 31 is tight. Thanks.
[Re] Sizing
Hi, Thanks for your message. For DM1013 is a lower waist measurement & the cutting is loose type. Would you like to get size 31 for those. If you can't fit we still can exchange it for you as along the packaging still intact. You can email me at for more enquiry.
Regards Jesscloset
[Re] Sizing
Hi, Thanks for your prompt reply.

You mean size 31 for 3017, 2116B and 2030?
[Re] Sizing
Hi, this also small cutting, Once you ordered or before you ordered you can email directly with your waist measurement so that i can help you to get the size.
Regards Jesscloset
24825861 3017 ats******* 2016-11-30 Answered
Do u have size 38 for design 3017?

[Re] 3017
Hi Thanks for your enquiry. Yes, that item is in stock, so please go ahead and place your order. Thanks, Jesscloset
24765534 Dm1013 blue yel******* 2016-11-26 Answered
When will u restock dm1013 blue size 40 or 42?
[Re] Dm1013 blue
Hi Thanks for your message.. It will be arriving in Singapore in 2 weeks time. Please come back to place your order by then.

24758044 Restock enquiry eve******* 2016-11-25 Answered
Will there be a restock for 2019, 3017 & 6801 blue size 38?
[Re] Restock enquiry
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Jesscloset
24663348 Item 6801 psm******* 2016-11-18 Answered
Hi! My measurement is between size 27 & 28. May i know which size should i take? Is the material stretchable?
[Re] Item 6801
As size standards can differ depending on which size chart one uses, we advise you to check your own measurements against the measurements we have online before making your selection.Regards, Jesscloset
24614879 DM1013 Blue ats******* 2016-11-15 Answered
Would you still have new stock for size 36 for DM1013 Blue?

[Re] DM1013 Blue
Hi Thanks for your enquiry. Yes, that item is in stock, so please go ahead and place your order. Thanks, Jesscloset
[Re] DM1013 Blue

I have placed order. Hope to receive it soon.

[Re] DM1013 Blue
Thanks for your purchase. We will send your orders today.
Regards Jesscloset
[Re] DM1013 Blue
I have received the item. but it's quite fitting. May I exchange for bigger size?

[Re] DM1013 Blue
Thanks for your message. We can exchange this for you. Please bear in mind that the customer will need to cover return postage costs and also a $1.50 admin fee per item exchanged. Please email me at and I will give you further exchange details. Please remember to include your order number and details of your request in the email.
Thanks, JessCloset

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