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JooJooClubOB CLUB ★ IMODA ★ OBDESIGN ★ S-XXXL ★ PLUS SIZE ★ MANY COLORS ★ WOMEN ★ OB ★BASIC PLEATED SKINNY JEANS TROUSERS PANTS ★ PREMIUM QUALITY ★

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Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-29
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-29
How to submit return or exchange from the buyer's end? Seller 2016-04-29
Manufacturer/
Place of origin
Orange Bear / Taiwan Condition New Product
Shipping From From Overseas (Taiwan)
help
Material Polyester
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description OB CLUB ★ IMODA ★ OBDESIGN ★ S-XXXL ★ PLUS SIZE ★ MANY COLORS ★ WOMEN ★ OB ★BASIC PLEATED SKINNY JEANS TROUSERS PANTS ★ PREMIUM QUALITY ★

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BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 7 (70%)
This chart shows buyer's satisfaction level.
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Photo Review (4)

Customer Review(10)

Customer Review board
Rating Feedback Date Written by
not recommendneturalrecommendHighly recommend 2016-03-05 emi*******
not recommendneturalrecommendHighly recommend 2016-02-22 lil*******
not recommendneturalrecommendHighly recommend 2015-11-01 chi*******
not recommendneturalrecommendHighly recommend 2015-10-24 chi*******
not recommendneturalrecommendHighly recommend 2015-09-21 jwk*******
not recommendneturalrecommendHighly recommend 2015-07-02 shc*******
not recommendneturalrecommendHighly recommend 2015-06-02 Viv*******
not recommendneturalrecommendHighly recommend 2015-05-06 see*******
not recommendneturalrecommendHighly recommend 2015-04-28 wen*******
not recommendneturalrecommendHighly recommend 2015-04-23 viv*******
Item Q&A(5)
No. Question & Answer Member Date Status
NOTICE Return & Exchange Policy Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE How to submit return or exchange from the buyer's end? Seller
21139373 No : 1630398 And No : 163039860 f10******* 2016-02-24 Answered
  Hi
I have not received the above 2 items . Can you pls advise the status ? Thanks.
 

[Re] No : 1630398 And No : 163039860
Hi,

Thanks for your message.
Can you check your letterbox? Because some of the shipping people will direct drop the parcel to your letterbox. Please let us know if you didn't receive it.

Thank you
OBDesign.sg

19993341 Wrong Belt received pei******* 2015-11-25 Answered
  Hi Seller,

Received my parcel today. The quality of pants is really good. Thank you for that. However I have ordered a gray pants but the belt given was a black one. Could you advise how you going to send me the correct belt?

FYI. The order no is 157259342.

Thank you.
 

[Re] Wrong Belt received
Hi,

Thanks for your message.
We're sorry for the mistake, we will asking Taiwan OBDesign to check the gray belt and update to you.

Thank you
OBDesign.sg

 

[Re] Wrong Belt received
Hi Seller,

It has been a week. Is there any updates on this matter?

Thank you,
Pei Ching

 

[Re] Wrong Belt received
Hi,

Thanks for your message.
We're sorry to inform you the gray belt is currently out of stock, do you accept the black belt?

Thank you
OBDesign.sg

 

[Re] Wrong Belt received
Hi,

Aprreciate your prompt reply. If it's OOS, it ould be good if you have informed before sending the goods to me or to discuss with the buyers first whether we accept the alternatives. In this case, would request the goods to send back and request for a refund. Kindly arrange for it.

Thank you.

 

[Re] Wrong Belt received
Hi,

Thanks for your message.
We're sorry about that and may I know do you have wash the clothing?

Thank you
OBDesign.sg

 

[Re] Wrong Belt received
Hi,

Have not washed the gray pant and black belt.
Kindly let me know how you going to arrange for it.

Thank you.

 

[Re] Wrong Belt received
Hi,

Thank you for your message. Can you please kindly return the clothing to:

OBDesign
20 Kramat Lane United House #02-01A
Singapore 228773

Can you put a paper into the parcel and write the RMA number: RMA101343. We will resend you a clothing after we receive your return clothing. Thank you and please let us know if you have any questions and we will gladly help.

OBDesign.sg

 

[Re] Wrong Belt received
Hi,

Will send the gray pants and black belt to the designated address. Don't have to resend me the pants. Let's close this matter with a refund since you have earlier stated that it was OOS.

How would you prefer me to send you the parcel? Through registered mail or normal mail? Will the refund includes the postage fee?

Thank you.

 

[Re] Wrong Belt received
Hi,

Thanks for your message.
We recommend you use the singpost-smartpac to mail back the clothing to us.

Thank you
OBDesign.sg

 

[Re] Wrong Belt received
Hi Seller,
Have sent back the pants and belt using singpost smartpac. The tracking no is SM600082129SG. The cost of the post is S$3.80.

Thank you.

 

[Re] Wrong Belt received
Hi,

Thanks for your message.
We will update to you once we receive your return clothing.

Thank you
OBDesign.sg

 

[Re] Wrong Belt received
Hi seller,

Kindly update on the refund status.

Thank you.

 

[Re] Wrong Belt received
Hi,

Thanks for your message.
We will double check the return parcel and update to you.

Thank you
OBDesign.sg

 

[Re] Wrong Belt received
Hi,
It has been almost a month. The package has been sent to you since 22Dec as shown on singpost website with the tracking number. May I know how much longer you need to update on this matter.

Thank you.

 

[Re] Wrong Belt received
Hi,

Thanks for your message.
We have already receive your return clothing and we will make a refund to you within this week.

Thank you
OBDesign.sg

 

[Re] Wrong Belt received
Hi,
May I know if you have made the refund?

Thank you.

 

[Re] Wrong Belt received
Hi,

Thanks for your message.
We will make a refund to you by today.

Thank you
OBDesign.sg

17410210 I did not receive the item but status shows item delivered on 28 Apr. jui******* 2015-05-01 Answered
  Hi, are you able to check what happened to my 2 items with order nos. 143488034 and 143488035. Status shows item delivered on 28 April but I did not receive the item at all. I have also checked with Singpost but was advised to make sure that the sender (you) have sent to me at the correct address. Can you check on the sending address and get back to me by 4 May? Otherwise, I will proceed to make a non-receipt claim.
 

[Re] I did not receive the item but status shows item delivered on 28 Apr.
Hi,

Thanks for your message.
We had ship out your clothing in last week, if you still didn't receive your clothing in this 2 days, please let us know asap.

Thank you
OBClub

17222456 Tie at the waist jui******* 2015-04-16 Answered
  I am referring to item code: 424652354, is the tie at the waist removable?
 

[Re] Tie at the waist
Hi,

Thanks for your message.
Yes, it's removable.

Thank you
OBClub

 

[Re] Tie at the waist
Thanks for the reply.

 

[Re] Tie at the waist
Hi,

If you have any other questions, please don't hesitate to contact us.

Thanks

Best Regard
OBClub

17222343 Tie at the waist jui******* 2015-04-16 Answered
  Is the tie at the waist removable?
 

[Re] Tie at the waist
Hi,

Thanks for your message.
Yes, it's removable.

Thank you
OBClub