OB Design
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JooJooClubOB CLUB ★ IMODA ★ OBDESIGN ★ S-XXXL ★ PLUS SIZE ★ MANY COLORS ★ WOMEN ★ OB ★BASIC PLEATED SKINNY JEANS TROUSERS PANTS ★ PREMIUM QUALITY ★

See all JooJooClub items

Customer who recommended this item
7 (Based on 10 reviews)
Customer Satisfaction Score
87%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 80%/100%
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Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-29
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-29
How to submit return or exchange from the buyer's end? Seller 2016-04-29
Manufacturer/
Place of origin
Orange Bear / Taiwan Condition New Product
Shipping From From Overseas (Taiwan)
help
Material Polyester
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description OB CLUB ★ IMODA ★ OBDESIGN ★ S-XXXL ★ PLUS SIZE ★ MANY COLORS ★ WOMEN ★ OB ★BASIC PLEATED SKINNY JEANS TROUSERS PANTS ★ PREMIUM QUALITY ★

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BOOKMARK 1 2 3 4 5 6 7

Customer Review (10)

Customer Review board
Rating Feedback Date Written by
Not Recommend Mar 05, 2016 emi*******
Highly Recommend Feb 22, 2016 lil*******
Highly Recommend Nov 01, 2015 chi*******
Highly Recommend Oct 24, 2015 chi*******
Recommend Sep 21, 2015 jwk*******
Recommend Jul 02, 2015 shc*******
netural Jun 02, 2015 Viv*******
Highly Recommend May 06, 2015 see*******
netural Apr 28, 2015 wen*******
Recommend Apr 23, 2015 viv*******

Item Q&A(5)

Status
Question & Answer
Date
Member
Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller


-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Answered
2016-02-24
f10*******
User

Hi
I have not received the above 2 items . Can you pls advise the status ? Thanks.

User

Hi,

Thanks for your message.
Can you check your letterbox? Because some of the shipping people will direct drop the parcel to your letterbox. Please let us know if you didn't receive it.

Thank you
OBDesign.sg

Answered
2015-11-25
pei*******
User

Hi Seller,

Received my parcel today. The quality of pants is really good. Thank you for that. However I have ordered a gray pants but the belt given was a black one. Could you advise how you going to send me the correct belt?

FYI. The order no is 157259342.

Thank you.

User

Hi,

Thanks for your message.
We're sorry for the mistake, we will asking Taiwan OBDesign to check the gray belt and update to you.

Thank you
OBDesign.sg

User

Hi Seller,

It has been a week. Is there any updates on this matter?

Thank you,
Pei Ching

User

Hi,

Thanks for your message.
We're sorry to inform you the gray belt is currently out of stock, do you accept the black belt?

Thank you
OBDesign.sg

User

Hi,

Aprreciate your prompt reply. If it's OOS, it ould be good if you have informed before sending the goods to me or to discuss with the buyers first whether we accept the alternatives. In this case, would request the goods to send back and request for a refund. Kindly arrange for it.

Thank you.

User

Hi,

Thanks for your message.
We're sorry about that and may I know do you have wash the clothing?

Thank you
OBDesign.sg

User

Hi,

Have not washed the gray pant and black belt.
Kindly let me know how you going to arrange for it.

Thank you.

User

Hi,

Thank you for your message. Can you please kindly return the clothing to:

OBDesign
20 Kramat Lane United House #02-01A
Singapore 228773

Can you put a paper into the parcel and write the RMA number: RMA101343. We will resend you a clothing after we receive your return clothing. Thank you and please let us know if you have any questions and we will gladly help.

OBDesign.sg

User

Hi,

Will send the gray pants and black belt to the designated address. Don't have to resend me the pants. Let's close this matter with a refund since you have earlier stated that it was OOS.

How would you prefer me to send you the parcel? Through registered mail or normal mail? Will the refund includes the postage fee?

Thank you.

User

Hi,

Thanks for your message.
We recommend you use the singpost-smartpac to mail back the clothing to us.

Thank you
OBDesign.sg

User

Hi Seller,
Have sent back the pants and belt using singpost smartpac. The tracking no is SM600082129SG. The cost of the post is S$3.80.

Thank you.

User

Hi,

Thanks for your message.
We will update to you once we receive your return clothing.

Thank you
OBDesign.sg

User

Hi seller,

Kindly update on the refund status.

Thank you.

User

Hi,

Thanks for your message.
We will double check the return parcel and update to you.

Thank you
OBDesign.sg

User

Hi,
It has been almost a month. The package has been sent to you since 22Dec as shown on singpost website with the tracking number. May I know how much longer you need to update on this matter.

Thank you.

User

Hi,

Thanks for your message.
We have already receive your return clothing and we will make a refund to you within this week.

Thank you
OBDesign.sg

User

Hi,
May I know if you have made the refund?

Thank you.

User

Hi,

Thanks for your message.
We will make a refund to you by today.

Thank you
OBDesign.sg

Answered
2015-05-01
jui*******
User

Hi, are you able to check what happened to my 2 items with order nos. 143488034 and 143488035. Status shows item delivered on 28 April but I did not receive the item at all. I have also checked with Singpost but was advised to make sure that the sender (you) have sent to me at the correct address. Can you check on the sending address and get back to me by 4 May? Otherwise, I will proceed to make a non-receipt claim.

User

Hi,

Thanks for your message.
We had ship out your clothing in last week, if you still didn't receive your clothing in this 2 days, please let us know asap.

Thank you
OBClub

Answered
2015-04-16
jui*******
User

I am referring to item code: 424652354, is the tie at the waist removable?

User

Hi,

Thanks for your message.
Yes, it's removable.

Thank you
OBClub

User

Thanks for the reply.

User

Hi,

If you have any other questions, please don't hesitate to contact us.

Thanks

Best Regard
OBClub

Answered
2015-04-16
jui*******
User

Is the tie at the waist removable?

User

Hi,

Thanks for your message.
Yes, it's removable.

Thank you
OBClub

Address
2022 BUKIT BATOK STREET 23 #02-162
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