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JooJooClubOB CLUB ★ IMODA ★ OBDESIGN ★ S-XXXL ★ PLUS SIZE ★ MANY COLORS ★ WOMEN ★ OB ★CAMOUFLAGE LONG SLEEVE SHIRT TOP BLOUSE ★ PREMIUM QUALITY ★

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Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-29
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-29
How to submit return or exchange from the buyer's end? Seller 2016-04-29
Manufacturer/
Place of origin
Orange Bear / Taiwan Condition New Product
Shipping From From Overseas (Taiwan)
help
Material Polyester (Stretchable)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description OB CLUB ★ IMODA ★ OBDESIGN ★ S-XXXL ★ PLUS SIZE ★ MANY COLORS ★ WOMEN ★ OB ★CAMOUFLAGE LONG SLEEVE SHIRT TOP BLOUSE ★ PREMIUM QUALITY ★

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Item Q&A(1)
No. Question & Answer Member Date Status
NOTICE Return & Exchange Policy Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE How to submit return or exchange from the buyer's end? Seller
18899536 Order no. 151532861 & 151532863 cha******* 2015-09-01 Answered
  Dear OB Design,

I placed an order for 5 items but only 3 items have arrived. The 2 items that have not arrived: Order no. 151532861 & 151532863. Items are all supposed to be in the same shipment. Can you check?

In addition, if I would like to get a refund for some items (size too big). Is there an address I can send the items to?

Thanks.

Regards,
Charmaine
 

[Re] Order no. 151532861 & 151532863
Hi,

Thanks for your message.
We found this 2 of the clothing is out of stock.
Order (151532861) Color: Dark gray, Size: XL is out of stock, do you want change the colot to beige?

Order (151532863) COlor: black, Size: L is out of stock, do you want change the color to light green or cocoa?

May I know how many clothing that you want to return?

Thank you
OBDesign.sg

 

[Re] Order no. 151532861 & 151532863
Hi OB Design,

Thanks. If I were to change Order (151532863) to item 429026047 - black (size: L). Would it be possible?

Order (151532861) Color: Dark gray, Size: XL - can i request for a refund as there is no size?

I like to return the items: 151532859 & 151532862 as the size is too big.

Thanks.

Regards,
Charmaine

 

[Re] Order no. 151532861 & 151532863
Hi,

Thanks for your message.
We will change the clothing to item 429026047 - black (size: L).

The items: 151532859 & 151532862
Do you want change smaller size?

Thank you
OBDesign.sg

 

[Re] Order no. 151532861 & 151532863
Hi OB Design,

Ok noted that order (151532863) will be changed to item 429026047 - black (size: L).

For orders (151532861), (151532859) & (151532862), will proceed to request for a refund.

Thank you.

Regards,
Charmaine

 

[Re] Order no. 151532861 & 151532863
Hi,

Thank you for your message. Can you please kindly return the clothing (151532859, 151532862) to:

OBDesign
20 Kramat Lane United House #02-01A
Singapore 228773

Can you put a paper into the parcel and write the RMA number: RMA101229. We will make a refund to you after we receive your return clothing.

Thank you and please let us know if you have any questions and we will gladly help.

OBDesign.sg

 

[Re] Order no. 151532861 & 151532863
Hi OB Design,

Can I check if you have received the returned clothing (RMA101229) and if you will start the process of the refund? I note the items were delivered to the OBDesign office on 10 Sep 2015.

Thanks.

Regards,
Charmaine

 

[Re] Order no. 151532861 & 151532863
Hi,

Thanks for your message.
We will check it and update to you.

Thank you
OBDesign.sg

 

[Re] Order no. 151532861 & 151532863
Hi OB Design,

Can I check on my enquiry? Have the items been received and when will I receive the refund?

Thanks.

Regards,
Charmaine

 

[Re] Order no. 151532861 & 151532863
Hi,

Thanks for your message.
We have already receive your return clothing and we will make a refund to you asap.

Thank you
OBDesign.sg

 

[Re] Order no. 151532861 & 151532863
Hi OB Design,

Would like to check if my refund has been processed?

Thanks.

Regards,
Charmaine

 

[Re] Order no. 151532861 & 151532863
Hi,

Thanks for your message.
We will make a refund to you for this 2 orders (151532859, 151532862).

Thank you
OBDesign.sg

 

[Re] Order no. 151532861 & 151532863
Hi OB Design,

I have not received my refund for the items. Would like to check if my refund has been processed?

Thanks.

Regards,
Charmaine

 

[Re] Order no. 151532861 & 151532863
Hi,

Thanks for your message.
We will refund to you within this weekend.

Thank you
OBDesign.sg

 

[Re] Order no. 151532861 & 151532863
Hi,

I have not received the refund. How long will it take to receive the refund as I have already returned my items 2 months ago.

Thanks.

Regards,
Charmaine

 

[Re] Order no. 151532861 & 151532863
Hi,

Thanks for your message.
Can you make a non receipt claim to us? We will make a refund to you asap.

Thank you
OBDesign.sg

 

[Re] Order no. 151532861 & 151532863
Hi OB Design,

Is there a form I need to complete or who do I write to for the non-claim?

Regards,
Charmaine

 

[Re] Order no. 151532861 & 151532863
Hi,

Thanks for your message.
You can refer Qoo10 website, please let us know if you can't cancel it.
http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqList.aspx?searchkind=E6#none

Thank you
OBDesign.sg

 

[Re] Order no. 151532861 & 151532863
Hi OB Design,

I have tried to lodge a cancel/refund but I am unable to do so as it is more than 7 days.

For your advice.

Thanks.

Regards,
Charmaine

 

[Re] Order no. 151532861 & 151532863
Hi,

Thanks for your message.
We will make a refund to you from our side.

Thank you
OBDesign.sg

 

[Re] Order no. 151532861 & 151532863
Hi OB Design,

Ok thanks. Hope to receive the refund soon.

Regards,
Charmaine

 

[Re] Order no. 151532861 & 151532863
Hi,

Thanks for your message.
We have already make a refund to you.

Thank you
OBDesign.sg

 

[Re] Order no. 151532861 & 151532863
Hi,

I have received the refund but the amount is not correct. Based on my cart no. 96961959, I ordered 5 items. Only 3 items (151532859, 151532862 & 151532860) were delivered as 2 items (151532863 & 151532861) were out of stock. I replaced with another 1 item (429026047). After that, I returned 2 out of the 4 items. So, there are 2 items that I have not been refunded yet:-

1) 151532859 (returned item but no refund) --- S$12.62
2) 151532862 (returned item but no refund) --- S$16.72
3) 151532863 (out of stock item, replaced with item 429026047)
4) 151532861 (out of stock item, refund of S$13.75 received)
5) 151532860 (item received and no exchange needed)

As such, there is still an outstanding balance of S$12.62 + S$16.72 = S$29.35.

Please check.

Thank you and hope to receive the money by tomorrow.

Regards,
Charmaine

 

[Re] Order no. 151532861 & 151532863
Hi,

Thanks for your message.
We will make a refund to you by next monday.

Thank you
OBDesign.sg

 

[Re] Order no. 151532861 & 151532863
Hi OB Design,

I note the refund will be made by yesterday but I have not received the payment.

Can you check?

Thanks.

Regards,
Charmaine

 

[Re] Order no. 151532861 & 151532863
Hi,

Thanks for your message.
Qoo10 will take 7-10 working days to refund to your credit card.

Thank you
OBDesign.sg

 

[Re] Order no. 151532861 & 151532863
Hi OB Design,

I would like to highlight that I am very disappointed how the refund process has been managed. It has taken more than 2 months and at least 5-10 chaser emails and checking on my refund. Each time I receive a reply, it is always "we will check" or "we will make a refund by X date". However, the replies are not adhered to.

Although the refund is only a small amount, I think it is the principle behind about how you have a refund process and promise to reimburse your customers for products that 1) do not fit 2) out of stock 3) wrong product was sent.

I have appended the last email correspondence that indicates that I have not received a total refund amount of: S$29.35 and the reply from OB Design is "We will make a refund to you by next monday". The reply from OB Design was on 6 Nov 2015.

Please check on your end and reply appropriately.

Thanks.
___________________________________________________________________________________________

 

[Re] Order no. 151532861 & 151532863
Hi,

Thanks for your message.
For the order 151532861, we have already make a refund to you, you can check under your account. For the order 151532863, we have already ship to you by Sep 7th, may I know do you receive it?

Thank you
OBDesign.sg

 

[Re] Order no. 151532861 & 151532863
Hi,

I don't know how many times I have to repeat but here is what I sent in my earlier queries. Can you all check first before replying if I have received the item or that you have refunded the payment?

Here is what I have written SEVERAL TIMES:-

I have received the refund but the amount is not correct. Based on my cart no. 96961959, I ordered 5 items. Only 3 items (151532859, 151532862 & 151532860) were delivered as 2 items (151532863 & 151532861) were out of stock. I replaced with another 1 item (429026047). After that, I returned 2 out of the 4 items. So, there are 2 items that I have not been refunded yet:-

1) 151532859 (returned item but no refund) --- S$12.62
2) 151532862 (returned item but no refund) --- S$16.72
3) 151532863 (out of stock item, replaced with item 429026047)
4) 151532861 (out of stock item, refund of S$13.75 received)
5) 151532860 (item received and no exchange needed)

As such, there is still an outstanding balance

 

[Re] Order no. 151532861 & 151532863
Hi,

Thanks for your message.
For the order 151532859 and 151532862, we will refund to you.

Order: 151532863 - We have already ship it to you by sep 7th, can you check your letterbox?

Order: 151532861 - Do you have use any coupon to use as payment for this order?

Thank you
OBDesign.sg

 

[Re] Order no. 151532861 & 151532863
Hi,

Noted that you will refund for orders: 151532859 and 151532862. I have been enquiring the status of these 2 items and I am glad to know the refund will be given. Please refund by Mon, 16 Nov.

Order: 151532863 - I replaced this item with 429026047. Already received and I am not enquiring about the status of this item.

Order: 151532861 - Already received the refund and I am not enquiring about the status of this refund.

Regards and thank you.

 

[Re] Order no. 151532861 & 151532863
Hi,

Thanks for your message.
We will make a refund to you by today.

Thank you
OBDesign.sg

 

[Re] Order no. 151532861 & 151532863
Hi,

I have checked and have not received my refund. The last reply was that the refund will be credited by 16 Nov. Please check and refund by 23 Nov. It is coming 3 months since I returned the items.

Regards,
Charmaine

 

[Re] Order no. 151532861 & 151532863
Hi,

Thanks for your message.
We're sorry for the delay, we have already make a refund to you.

Thank you
OBDesign.sg