OB Design
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JooJooClubOB CLUB ★ OBDESIGN ★ IMODA ★ SHORT SLEEVE LOOSE FITS TUNIC TOPS ★ S-XXXL SIZE ★ PLUS SIZE ★ VARIOUS COLOR ★ OFFICE ★ TRAVEL ★ WEEKEND ★ HOLIDAY ★ WORK ★ CASUAL ★ OL ★ COMFY

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Customer who recommended this item
11 (Based on 14 reviews)
Customer Satisfaction Score
97%
  • Product 90%/100%
  • Price 100%/100%
  • Delivery 100%/100%
  • Service 100%/100%
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Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-29
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-29
How to submit return or exchange from the buyer's end? Seller 2016-04-29
Manufacturer/
Place of origin
Orange Bear / Taiwan Condition New Product
Shipping From From Overseas (Taiwan)
help
Material 40% Cotton + 40%Linen + 20% Polyester
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description OB CLUB ★ OBDESIGN ★ IMODA ★ SHORT SLEEVE LOOSE FITS TUNIC TOPS ★ S-XXXL SIZE ★ PLUS SIZE ★ VARIOUS COLOR ★ OFFICE ★ TRAVEL ★ WEEKEND ★ HOLIDAY ★ WORK ★ CASUAL ★ OL ★ COMFY

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BOOKMARK 1 2 3 4 5 6 7

Photo Review (2)

Customer Photo Review board
Feb 23, 2016
can*******
Jan 30, 2016
cra*******

Customer Review (14)

Customer Review board
Rating Feedback Date Written by
netural May 17, 2016 wan*******
netural Mar 18, 2016 sky*******
Recommend Mar 07, 2016 ire*******
Highly Recommend Mar 01, 2016 Est*******
Highly Recommend Feb 23, 2016 can*******
Recommend Jan 30, 2016 cra*******
Highly Recommend Jan 28, 2016 pcy*******
Recommend Jan 11, 2016 mal*******
Highly Recommend Jan 04, 2016 mis*******
Highly Recommend Nov 08, 2015 con*******

Item Q&A(4)

Status
Question & Answer
Date
Member
Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller


-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Answered
2016-03-02
stu*******
User

Hi, do you allow size exchanges for the following orders?

1. Order no. 162616291 - Change from Size 3XL (BA1463-1-3L) to 2XL Deep Blue
2. Order no. 163555076 - Change from Size 2XL (AA7550-1-2L) to XL Royal Blue
3. Order no. 163555075 - Change from Size 2XL (AA7011-1-2L) to Chambray Skinny Stretch Pants Size 3XL in Burgundy please? Link: http://list.qoo10.sg/item/JOOJOOCLUB-ORANGE-BEAR-OBDESIGN-S-XXXXL-PLUS/421810080

Please advise on the procedure if an exchange is allowed. Thanks!

User

Hi,

Thanks for your message.
We can't do an exchange for you for the order 162616291, because the order is over the exchange validity period.
For the order 163555076, the royal blue in size XL is currently out of stock. For exchange to another clothing, we will charge you a shipping fee. DO you want exchange the clothing to us?

Thank you
OBDesign.sg

User

Hi, may I know how long is the exchange validity period? 14 days? Because I did not receive order 162616291 via citylink, but received it in my mailbox via singpost smartpac last week on 24 Feb instead. Hence the tracking status for order no. 162616291 is inaccurate. Attached photo of SingPost SmartPac package.

If I am buying more items from your store, can I request to combine shipping for the exchange items with my new orders? Otherwise, please advise on the shipping fee payable. Thanks!

User

Hi,

Thanks for your message.
Can you let us know which clothing that you prefer to exchange?

Thank you
OBDesign.sg

Answered
2016-01-14
vta*******
User

For waist 36 inches, is XL or 2L better

User

Hi,

Thanks for your message.
May I know your bust measurement?

Thank you
OBDesign.sg

Answered
2016-01-07
Bja*******
User

Hi seller, I would like to order the royal blue XXXL . May I know when will restock?

User

Hi,

Thanks for your message.
Normally we will take 2-3 weeks to restock it.

Thank you
OBDesign.sg

Answered
2016-01-07
Bja*******
User

Hi seller, I would like to order the royal blue . May I know when will restock?

User

Hi,

Thanks for your message.
Normally we will take 2-3 weeks to restock it.

Thank you
OBDesign.sg

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