OB Design
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JooJooClubOB CLUB ★ OBDESIGN ★ IMODA ★ SHORT SLEEVE PLEATED DENIM TUNIC DRESS ★ S-XXXL SIZE ★ PLUS SIZE ★ VARIOUS COLOR ★ OFFICE ★ TRAVEL ★ WEEKEND ★ HOLIDAY ★ WORK ★ CASUAL ★ OL ★ COMFY

See all JooJooClub items

Customer who recommended this item
12 (Based on 12 reviews)
Customer Satisfaction Score
97%
  • Product 100%/100%
  • Price 100%/100%
  • Delivery 90%/100%
  • Service 100%/100%
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Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-29
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-29
How to submit return or exchange from the buyer's end? Seller 2016-04-29
Manufacturer/
Place of origin
Orange Bear / Taiwan Condition New Product
Shipping From From Overseas (Taiwan)
help
Material 80% Cotton + 20% Polyester
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description OB CLUB ★ OBDESIGN ★ IMODA ★ SHORT SLEEVE PLEATED DENIM TUNIC DRESS ★ S-XXXL SIZE ★ PLUS SIZE ★ VARIOUS COLOR ★ OFFICE ★ TRAVEL ★ WEEKEND ★ HOLIDAY ★ WORK ★ CASUAL ★ OL ★ COMFY

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BOOKMARK 1 2 3 4 5 6 7

Customer Review (12)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Feb 16, 2016 fhw*******
Recommend Feb 03, 2016 syl*******
Recommend Jan 29, 2016 rac*******
Highly Recommend Jan 23, 2016 jok*******
Highly Recommend Jan 20, 2016 bab*******
Highly Recommend Jan 16, 2016 cha*******
Recommend Jan 14, 2016 cec*******
Highly Recommend Jan 12, 2016 ste*******
Highly Recommend Dec 13, 2015 yin*******
Recommend Nov 03, 2015 syu*******

Item Q&A(6)

Status
Question & Answer
Date
Member
Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller


-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Answered
2016-04-14
yok*******
User

Hi seller
Can I know any re stock for S size?
Thank you!;))

User

Hi,

Thanks for your message.
Normally we will take 2-3 weeks to restock it.

Thank you
OBDesign.sg

Answered
2016-03-11
fon*******
User

Hi, I received my dress today. My order number is: 165136687. The dress is too big for me, can I change to size M?

User

Hi,

Thanks for your message.
We're sorry to inform you the size M is currently out of stock.

Thank you
OBDesign.sg

User

Hi, I had posted out the dress back to you yesterday and remark RMA101530 on the parcel but forgot to remark I want to change to size M. Please remember to send me a Size M for the exchange.

Please send to:
Rina Ong
22 Tuas Ave 10
S (639145)

Thank you.
Rina

User

Hi,

Thanks for your message.
We estimate you will receive it within this week.

Thank you
OBDesign.sg

User

Hi, I haven receive the exchange dress yet although you say will receive this week.

User

Hi,

Thanks for your message.
We're sorry for the mistake, we haven't receive your return clothing and may I know do you have tracking number?

Thank you
OBDesign.sg

User

Hi, I returned the dress without using any tracking number. Been more than a week after I posted back to you. You said received previously now said never received.

User

Hi,

Thanks for your message.
We're sorry for the mistake, we will check the return clothing and update to you.

Thank you
OBDesign.sg

User

Hi, any update of my clothes?

User

Hi,

Thanks for your message.
Yes, we have already receive it and we estimate you will receive the replacement within next week.

Thank you
OBDesign.sg

User

Hi, you mentioned that I will receive my exchange size last week but I didn't receive it.

Can you please check with the delivery company?

User

Hi,

Thanks for your message.
We're sorry for the shipping dalay, we will check with shipping company and update to you.

Thank you
OBDesign.sg

User

Hi, any update for my dress??

User

Hi,

Thanks for your message.
We're sorry for the delay. We have check with shipping company and we estimate you will receive it by tomorrow or thusday. Please let us know if you didn't receive it by thusday.

Thank you
OBDesign.sg

Answered
2016-03-09
fon*******
User

Can I check why is it that the order I placed later (Order no: 165287669) came earlier than my order no: 165136687?
165136687 was placed earlier but until now I never receive yet.

User

Hi,

Thanks for your message.
Can you check your letterbox? Because some of the shipping people will direct drop the parcel to your letterbox. Please let us know if you didn't receive it.

Thank you
OBDesign.sg

User

Hi, I had checked. I never receive my first order.

Rina

User

Hi,

Thanks for your message.
We will check with shipping company and please let us know if you didn't receive it within this week.

Thank you
OBDesign.sg

Answered
2016-03-07
fon*******
User

Can I know when I will receive my dress?

User

Hi,

Thanks for your message.
We estimate you will receive it within this week. Please let us know if you didn't receive it within this week.

Thank you
OBDesign.sg

Answered
2016-01-22
fhw*******
User

Hi Seller, I think I order wrong size... What is the procedures if I want to exchange to other size?

User

Hi,

Thanks for your message.
May I know which size that you prefer to exchange?

Thank you
OBDesign.sg

User

I would like to change to XL

User

Hi,

Thank you for your message. Can you please kindly return the clothing to:

OBDesign
20 Kramat Lane United House #02-01A
Singapore 228773

Can you put a paper into the parcel and write the RMA number: RMA101431. We will resend you a clothing after we receive your return clothing. Thank you and please let us know if you have any questions and we will gladly help.

OBDesign.sg

User

Hi,

Thank you so much for your help.
I will keep you informed once I send out the item.

User

Hi,

Thanks for your message.
If you have any questions about your order, please don't hesitate to contact us.

Thanks

Best Regard
OBDesign.sg

User

I have mailed out the item quite a while.. Just to check if you received ot and have you send out the exchange item?

User

Hi,

Thanks for your message.
We have already receive your return clothing and we will ship the clothing to you asap.

Thank you
OBDesign.sg

User

Thank you very much!

User

Hi,

Thanks for your message.
If you have any questions about your order, please don't hesitate to contact us.

Thanks

Best Regard
OBDesign.sg

Answered
2015-12-31
che*******
User

Hi seller,
Will there be restock for Size s? Thanks..

User

Hi,

Thanks for your message.
Normally we will take 2-3 weeks to restock it.

Thank you
OBDesign.sg

Address
2022 BUKIT BATOK STREET 23 #02-162
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