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JooJooClubOB CLUB ★ OBDESIGN ★ IMODA ★ STYLO SKINNY STRETCHABLE LONG PANTS ★ S-XXXL SIZE ★ PLUS SIZE ★ VARIOUS COLOR ★ OFFICE ★ TRAVEL ★ WEEKEND ★ HOLIDAY ★ WORK ★ CASUAL ★ OL ★ COMFY

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Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-29
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-29
How to submit return or exchange from the buyer's end? Seller 2016-04-29
Manufacturer/
Place of origin
Orange Bear / Taiwan Condition New Product
Shipping From From Overseas (Taiwan)
help
Material Polyester (Stretchable)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description OB CLUB ★ OBDESIGN ★ IMODA ★ STYLO SKINNY STRETCHABLE LONG PANTS ★ S-XXXL SIZE ★ PLUS SIZE ★ VARIOUS COLOR ★ OFFICE ★ TRAVEL ★ WEEKEND ★ HOLIDAY ★ WORK ★ CASUAL ★ OL ★ COMFY
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 4 (100%)
This chart shows buyer's satisfaction level.
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Photo Review (1)

Customer Photo Review board

not recommendneturalrecommendHighly recommend Skinny Jean

Item received with good condition.

Color:Black | Size:L

+ Add this option
Oct 20, 2016 0 0
sur*******

Customer Review(4)

Customer Review board
Rating Feedback Date Written by
not recommendneturalrecommendHighly recommend 2016-11-05 lee*******
not recommendneturalrecommendHighly recommend 2016-10-21 jaz*******
not recommendneturalrecommendHighly recommend 2016-10-20 lee*******
not recommendneturalrecommendHighly recommend 2016-10-20 sur*******
Item Q&A(3)
No. Question & Answer Member Date Status
NOTICE Return & Exchange Policy Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE How to submit return or exchange from the buyer's end? Seller
24752879 [Cancel/Refund] [Re] 105623916 dd 03/10/2016 28a******* 2016-11-25 Answered
  Hi,
I refer to the above. I wrote earlier about the item codes.
It should be
1) Item code: 422055019
Colour: Deep Blue
Size: XL

2) tem code: 437517044
Colour: Deep Blue
Size: XL

Also please confirm you will refund the total amount of $8.59.
Thanks
Thanks.
 

[Re] [Cancel/Refund] [Re] 105623916 dd 03/10/2016
Hi,

Thanks for your message.
We will refund to you after we receive the clothing

Thank you
OBDesign.sg

24621799 105623916 dd 03/10/2016 28a******* 2016-11-15 Answered
  Hi Seller, your staff resent wrong items again!
This time instead of sending two pairs of blue jeans, your staff sent me a grey blouse and black jeans. Furthermore, you have not processed my refund for the return postage of the previous Two items which you wrongly sent. Please rectify with sincerity. Please find attached the pic.
 

[Re] 105623916 dd 03/10/2016
Hi,

Thanks for your message.
Can you take a photo for the barcode label and send to us? We will check it for you

Thank you
OBDesign.sg

 

[Re] 105623916 dd 03/10/2016
Hi, please find attached the photo. Please rectify soon.

 

[Re] 105623916 dd 03/10/2016
Hi,

Thanks for your message.
We will check with packer and update the status to you by tomorrow

Thank you
OBDesign.sg

 

[Re] 105623916 dd 03/10/2016
Hi OBdesign,

It's already Saturday 19/10/2016. Please advice when I can get my correct orders and also, you have not refunded me the postage to send back the two pants previously.
Attached is the receipt. Please expedite. It's been 03/10/2016 since I paid OBdesign and to date, I only receive 1 of 3 items.

Thank you.

 

[Re] 105623916 dd 03/10/2016
Hi,

Thanks for your message.
We will update to you once we receive your return clothing

Thank you
OBDesign.sg

 

[Re] 105623916 dd 03/10/2016
Hi Seller,
This is the second time I have to resend you wrong clothing for same order nos. additionally, you have not repaid me for the first registered postage fees which I paid for first resending back.
Do advice about the postage fees for first time resend.

 

[Re] 105623916 dd 03/10/2016
Hi,

Thanks for your message.
Can you send back the clothing to us and we will refund the postage fee $3.99 to you

Thank you
OBDesign.sg

 

[Re] 105623916 dd 03/10/2016
HI Seller,

Do you want me to send you back those wrongly sent clothing? The postage fees for the first resend was $4.79, please see attached the receipt. I have already sent to you at least two times.

If I send again now, I will incur the more charges. Please do not penalize me for your staff mistakes.

Await a prompt reply.

 

[Re] 105623916 dd 03/10/2016
Hi,

Thanks for your message.
Can you ship back the clothing to us by using smartpac?

Thank you
OBDesign.sg

 

[Re] 105623916 dd 03/10/2016
How much does Smartpac costs? Please advise when you will refund the first postage fees.

 

[Re] 105623916 dd 03/10/2016
Hi,

Thanks for your message.
The smartpac cost is $3.80.

Thank you
OBDesign.sg

 

[Re] 105623916 dd 03/10/2016
Hi OBdesign, as per your request, I will post by smartpac costs $3.80 for the second resend. Please can you reply when you will the refund the costs for first resend of $4.79? This is the 5th time I am asking on this same thread. Please do not ignore my question.

 

[Re] 105623916 dd 03/10/2016
Hi,

Thanks for your message.
Yes, we will refund to you once we receive the return clothing

Thank you
OBDesign.sg

 

[Re] 105623916 dd 03/10/2016
Hi OBdesign,

Please confirm you will refund the total cost of $4.79 + $3.80 for resending to you twice.

Also, please make sure your staff in Taiwan and also in Singapore to check and send correctly the items as:
1) Item code: 42205519
Colour: Deep Blue
Size: XL

2) Item code: 437517044
Colour: Deep Blue (DO NOT SEND Black colour again please)
Size: XL

Please reply to confirm refund amount.
Thanks

 

[Re] 105623916 dd 03/10/2016
Hi,

Thanks for your message.
We will refund to you after we receive the clothing

Thank you
OBDesign.sg

24152268 105623916 dd October 3rd 28a******* 2016-10-10 Answered
  Hi Seller,
Please refer to above order number. I sent you a message earlier. I bought 3 items from you. Out of the 3 items, 2 items are unacceptable. I ordered a pair of deep blue jeans and you sent me a grey pair of pants. For the other order, the jeans is torn and has weird disgusting stains.
You need to resend me the correct items immediately.
Please do reply. Thank you.
 

[Re] 105623916 dd October 3rd
Hi,

Thanks for your message.
We have already reply to you in another message.

Thank you
OBDesign.sg

 

[Re] 105623916 dd October 3rd
Hi seller, I sent today by registered mail. Please expedite, check carefully and resend the correct orders ASAP. Thank you.

 

[Re] 105623916 dd October 3rd
Hi,

Thanks for your message.
We will update to you once we receive your return clothing.

Thank you
OBDesign.sg

 

[Re] 105623916 dd October 3rd
Hi seller, parcel has been delivered. Please follow up and send the correct orders, please check carefully that there is no stains, not torn. Thank you.

 

[Re] 105623916 dd October 3rd
Hi,

Thanks for your message.
We will check the return parcel and update to you

Thank you
OBDesign.sg

 

[Re] 105623916 dd October 3rd
Hi Seller,
Pertaining to above order, Singpost Registered Article has confirmed that you received the parcel (consisting of 1pc of wrongly sent pants and 1pc of torn jeans).
Please could you follow up and let me know the status of the resend? Can you provide the tracking numbers? Thank you.

 

[Re] 105623916 dd October 3rd
Hi,

Thanks for your message.
We found the black color is currently out of stock, do you want exchange to another color?

Thank you
OBDesign.sg

 

[Re] 105623916 dd October 3rd
Hi Seller,
For this design, I only like the deep blue and black. Since you have no stocks, can I change to another design?

 

[Re] 105623916 dd October 3rd
Hi,

Thanks for your message.
Yes, may I know which design you're prefer?

Thank you
OBDesign.sg

 

[Re] 105623916 dd October 3rd
Hi Seller,
I will change to 430963332 -Ripped pants in
Black size XL and Grey size XL.
The costs for two of 430963332 is $14.90x2=$29.80.
Postage costs to return torn and wrongly sent pants is $4.79.
The out of stock pants cost is $22.10.
As such, I will top up $2.91 to you.
This is the calculation: $29.80 minus $4.79 minus $22.10 equals $2.91.

This means you will send me 3 pants. My current order of deep blue in XL and the above 2 pieces.
Please confirm and let me know soon. Thank you.

 

[Re] 105623916 dd October 3rd
Hi,

Thanks for your message.
We're sorry to inform you the sales items is only for new order.

Thank you
OBDesign.sg

 

[Re] 105623916 dd October 3rd
Hi Seller,

I left a message during check out to check my items carefully before sending. However, the message was clearly ignored as you have made two grave mistakes with my orders. One for sending me a pair of light grey pants when I clearly ordered a deep blue jeans. Two for sending a pair of torn and badly stained black jeans.

Now you do not allow me to change to items I prefer by topping up the price difference to you.

You have wasted my time and money, making me clean up your mistakes by having to resend the wrong and torn items. Wasting time with all these messages going back and forth. You do not even have a telephone number to call.

This is extremely upsetting, very unprofessional and its unfair way to treat your customers this way.

Await your reconsideration.

 

[Re] 105623916 dd October 3rd
Hi,

Thanks for your message.
We're sorry to inform you we can exchange the item you're prefer but we will calculate the price as normal price.

Thank you
OBDesign.sg

 

[Re] 105623916 dd October 3rd
Seller, send me the dark grey and deep blue in XL size. Please make sure to send me new pieces, not torn and no stains. Please update with tracking number.

 

[Re] 105623916 dd October 3rd
Hi,

Thanks for your message.
We found we have already reply to you in whatsapp

Thank you
OBDesign.sg

 

[Re] 105623916 dd October 3rd
Hi, please update the tracking numbers after you have checked and sent the correct orders.

 

[Re] 105623916 dd October 3rd
Hi,

Thanks for your message.
We will update to you once available

Thank you
OBDesign.sg

 

[Re] 105623916 dd October 3rd
Hi, any updates? It's a month since I wrote about the wrongly sent and torn items.

 

[Re] 105623916 dd October 3rd
Hi,

Thanks for your message.
The clothing is on the way from Taiwan and we will update the tracking to you once clothing arrive Singapore

Thank you
OBDesign.sg

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