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JooJooClubOB CLUB ★ OBDESIGN ★ ORANGEBEAR ★ COLOR BLOCK STRIPED DRAWSTRING DRESS ★ S-XXXXL SIZE ★ PLUS SIZE ★ VARIOUS COLOR ★ OFFICE ★ TRAVEL ★ WEEKEND ★ HOLIDAY ★ WORK ★ CASUAL ★ OL ★ COMFY

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Customer who recommended this item
0 (Based on 1 reviews)
Customer Satisfaction Score
50%
  • Product 100%/100%
  • Price 100%/100%
  • Delivery 0%/100%
  • Service 0%/100%
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Subject Register Date
Return & Exchange Policy Seller 2016-04-29
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-29
How to submit return or exchange from the buyer's end? Seller 2016-04-29
Manufacturer/
Place of origin
Orange Bear / Taiwan Condition New Product
Shipping From From Overseas (Taiwan)
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Material Polyester (Stretchable)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description OB CLUB ★ OBDESIGN ★ ORANGEBEAR ★ COLOR BLOCK STRIPED DRAWSTRING DRESS ★ S-XXXXL SIZE ★ PLUS SIZE ★ VARIOUS COLOR ★ OFFICE ★ TRAVEL ★ WEEKEND ★ HOLIDAY ★ WORK ★ CASUAL ★ OL ★ COMFY

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Photo Review (1)

Customer Photo Review board

Not Recommend Good Quality Dress - POOR Service

Ordered item on 27 Jul. It was only processed 2 days later. Received message that my order was send out on 30 Jul and with a tracking number provided. When tracking my package online via Singpost, it states my package was delivered but I went to check my mailbox, nothing was there. I then called Singpost to check and they confirm that the tracking number seller provided was not heading to my address. I got worried and quickly contact seller via QOO mail. I send mail on 3 Aug 7pm. Waited and waited until almost evening time 4 Aug, seller then reply. Not a word of apology and gave me another tracking number instead. Again, I called Singpost to check. Singpost told me this tracking number have no updated information. Thus, have to wait. Finally, today the online tracking was updated with information. Then, I called Singpost to confirm that the package is comming to my address. Was glad to finally received it today. This all means that the seller updated order send out for delivery on 30 Jul but they actually send out on the 4 Aug after I make noise.The page states item was to be send from Taiwan but it was sent by SmartPac which is send out from their local company. No matter to me but then it only shows that my order should have been received faster than from Taiwan. Was not happy with the service that was provided. This is pretty sad coz they have very nice outfits but with this kind of service. When I noticed that other buyers have same issues with this seller , it was too late coz I already placed my order with them. I am just glad I got mine. Do also check out the Question and Answer Tab from previous buyers who have encountered problems. Sometimes, reviews don't give much down side information. Definitely will not purchase from this seller again. Color Block Dress - Material good but dress is a bit short. The length quoted was not accurate. Size wise is accurate. Striped Tank Dress - Material good. Didn't noticed that this dress was a cross behind. No matter. Arm hole is a bit too big. Length wise is a bit longer then quoted. more review

Color:Green | Size:XL(+S$3.01)

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Aug 05, 2015
aih*******

Customer Review (1)

Customer Review board
Rating Feedback Date Written by
Not Recommend Aug 05, 2015 aih*******

Item Q&A(0)

Status
Question & Answer
Date
Member
Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller


-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Address
2022 BUKIT BATOK STREET 23 #02-162
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