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JooJooClubOB CLUB ★ OBDESIGN ★ ORANGEBEAR ★ DUAL-STRAP TRAPEZE CHIFFON CAMI ★ S-XXXXL SIZE ★ PLUS SIZE ★ VARIOUS COLOR ★ OFFICE ★ TRAVEL ★ WEEKEND ★ HOLIDAY ★ WORK ★ CASUAL ★ COMFY

See all JooJooClub items

Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-29
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-29
How to submit return or exchange from the buyer's end? Seller 2016-04-29
Manufacturer/
Place of origin
Orange Bear / Taiwan Condition New Product
Shipping From From Overseas (Taiwan)
help
Material Polyester
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description OB CLUB ★ OBDESIGN ★ ORANGEBEAR ★ DUAL-STRAP TRAPEZE CHIFFON CAMI ★ S-XXXXL SIZE ★ PLUS SIZE ★ VARIOUS COLOR ★ OFFICE ★ TRAVEL ★ WEEKEND ★ HOLIDAY ★ WORK ★ CASUAL ★ COMFY
BOOKMARK 1 2 3 4 5 6 7

Customer Satisfaction

Satisfied Customer
33
Average Customer Review
82 / 100
  • Product 80%/100%
  • Price 90%/100%
  • Delivery 70%/100%
  • Service 90%/100%

Photo Review (18)

Customer Photo Review board

Highly Recommend Received

Received, second time buying. Thanks seller!

Color:Deep Blue | Size:M

+ Add this option
Jan 04, 2017
rec*******
Dec 28, 2016
eib*******

Highly Recommend Chiffon top

Nice grey colour. I like.

Color:Gray | Size:S

+ Add this option
Nov 13, 2016
Ora*******
Jun 05, 2016
jos*******
May 24, 2016
pmi*******

Customer Review(43)

Customer Review board
Rating Feedback Date Written by
Highly Recommend 2017-02-17 eve*******
Highly Recommend 2017-01-31 jen*******
Highly Recommend 2017-01-04 rec*******
Highly Recommend 2017-01-02 mar*******
Highly Recommend 2016-12-28 eib*******
Highly Recommend 2016-12-23 juy*******
Highly Recommend 2016-12-22 tan*******
Highly Recommend 2016-11-13 Ora*******
Highly Recommend 2016-06-11 noo*******
Recommend 2016-06-05 jos*******

Seller Information

OB Design

  • Address : UNITED HOUSE 20 KRAMAT LANE #02-01A
Item Q&A(12)
No. Question & Answer Member Date Status
NOTICE Return & Exchange Policy Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE How to submit return or exchange from the buyer's end? Seller
25647249 [Shipping] Related Inquiries dog******* 2017-02-04 Answered
Hi, I've ordered this item on 20 Jan but till to date there's no update info on the delivery schedule.

Please advise.

Thank you
 
[Re] [Shipping] Related Inquiries
Hi,

Thanks for your message.
The clothing is on the way from Taiwan, we estimate you will receive the clothing within this week.

Thank you
OBDesign.sg
22234106 Colour lin******* 2016-05-09 Answered
Hi. Im interested in the colour from the picture attached. But was not sure whether i should select peach or pink. Thanks.
 
[Re] Colour
Hi,

Thanks for your message.
The photo you attach is pink color, may I know which size you prefer? We will help you to check the stock available or not.

Thank you
OBDesign.sg
22116682 Exchange item (misdelivered) size and color ngs******* 2016-05-03 Answered
Order No. 171147974

Hi buyer pls confirm you have receive my info on exchange for a smaller size. I order a M but the item came in size S and the color is wrong too. I order olive green but it came in light green
 
[Re] Exchange item (misdelivered) size and color
Hi,

Thanks for your message.
Can you take a photo for the barcode at the plastic bag? We neee to verify it.

Thank you
OBDesign.sg
22083334 Color available for 2XL shi******* 2016-05-01 Answered
Hi seller Can you check and confirm which color do you have for 2XL size? My previous order for 2XL green and white were cancelled.
 
[Re] Color available for 2XL
Hi,

Thanks for your message.
The dark blue, peach, pink, black and white is available.

Thank you
OBDesign.sg
22053795 Received Wrong Color and Wrong Size noe******* 2016-04-30 Answered
Hi Seller,
Received the item "Dual Strap Cami" today but i was not happy with the product because you had delivered to me the wrong color (Oliver green) and Size (M).(See attached photos)
I ordered the GREEN COLOR and S size, please check the description above.
I want you to make an exchange to what i had ordered because my wife cannot wear and she do not like oliver green.
When can the exchange take place, please advise.

Thanks...............Noel
 
[Re] Received Wrong Color and Wrong Size
Hi,

Thanks for your message.
Can you take a photo for the barcode at the plastic bag? We need it to verify the clothing.

Thank you
OBDesign.sg
 
[Re] Received Wrong Color and Wrong Size
Hi Seller,

Please find attached the photo of the barcode that was paste on the plastic bag.

Thanks You....................Noel
 
[Re] Received Wrong Color and Wrong Size
Hi,

Thank you for your message. Can you please kindly return the clothing to:

OBDesign
20 Kramat Lane United House #02-01A
Singapore 228773

Can you put a paper into the parcel and write the RMA number: RMA101599. We will resend you a clothing after we receive your return clothing. We recommend you post back the clothing via Smartpac (Singpost).
Thank you and please let us know if you have any questions and we will gladly help.

OBDesign.sg
 
[Re] Received Wrong Color and Wrong Size
Hi Seller,

I find your reply totally unacceptable.

The mistake was made by you/your supplier. Therefore it should be done in a professional way. You should send
someone to pick up the wrong item from me & exchanged to the item that I have ordered. Please be reminded that the item has been fully paid for.

I do not see the need to pay for the postage fee via Smartpac (which is additional cost on top of what I have
already paid for) and to bear the risk of losing the item in the process. Moreover, I still have to wait for the correct
item to be sent back to me. Your method is too much a hassle and will be an inconvenience. Do not make your
mistake my problem.

Thanks you .......................Noel
 
[Re] Received Wrong Color and Wrong Size
Hi,

Thanks for your message.
We're sorry about that and can you post back the clothing to us and we will pay back the shipping fee $3.99 to you.

Thank you
OBDesign.sg
 
[Re] Received Wrong Color and Wrong Size
Hi,

I found out that by using Smartpac (Singpost), I'll have to fork out $10 for anything below 100gm.

Your refund of the shipping fee $3.99 is not even close to what I have to pay to send this mistake of yours back to
you. Not to mention my time & transport fee being wasted over this issue. If you do not have any intention of
resolving this matter in a fair manner, I will report it to the authorities.

This may be a small matter to you but it constitutes a bigger issue by your reluctance to solve a problem that was
made by you.

Thank You.................Noel
 
[Re] Received Wrong Color and Wrong Size
Hi,

Thanks for your message.
For the smartpac envelop, only need to pay $3.80 to the singpost, put the clothing inside the envelop and drop to any singpost mailbox. Can you help us to do it?

Thank you
OBDesign.sg
22009383 Exchange for smaller size kua******* 2016-04-27 Answered
Hi,

Okay that will be great. Yes I am willing to exchange both to an L size. How do I go about doing the exchange?

Thank You.
 
[Re] Exchange for smaller size
Hi,

Thanks for your message.
Thank you for shopping with us. If the clothing you receive does not fit you, you are very welcome to return the clothing to us in exchange for another size or style of your preference. Please kindly understand that we will need to charge you a shipping fee of $3.99 to send your exchange clothing to you. Thank you and please visit our store for more new arrivals every week.

Thank you
OBDesign.sg
21907644 Exchange for smaller size kua******* 2016-04-22 Answered
Hi,

Yes, I would like to exchange it for the L size for both pieces that I bought. What address do I send it back to?
And how are you going to refund me back the money?

Thank you.
 
[Re] Exchange for smaller size
Hi,

Thanks for your message.
We will refund $4.01 to your bank account if you willing to exchange the clothing to size L.

Thank you
OBDesign.sg
21883194 Exchange/Refund kua******* 2016-04-21 Answered
Hi,

As the XL piece cost $4.00 more than an L piece, If I do exchange 2 XL pieces for 2 L pieces, will I get a refund of $8.00?
Also, which address do I send it to if I want to make an exchange?

Thank you.
 
[Re] Exchange/Refund
Hi,

Thanks for your message.
Yes, but we will charge you a shipping fee $3.99 for all the return clothing and we will refund the balance to you, do you want exchange the size to L?

Thank you
OBDesign.sg