OB Design
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JooJooClubOB CLUB ★ OBDESIGN ★ ORANGEBEAR ★ FRENCH BULLDOG PRINT HOODED SHORT SLEEVE TOPS ★ S-XXXXL SIZE ★ PLUS SIZE ★ VARIOUS COLOR ★ OFFICE ★ TRAVEL ★ WEEKEND ★ HOLIDAY ★ WORK ★ CASUAL ★ COMFY

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Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-29
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-29
How to submit return or exchange from the buyer's end? Seller 2016-04-29
Manufacturer/
Place of origin
Orange Bear / Taiwan Condition New Product
Shipping From From Overseas (Taiwan)
help
Material Polyester
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description OB CLUB ★ OBDESIGN ★ ORANGEBEAR ★ FRENCH BULLDOG PRINT HOODED SHORT SLEEVE TOPS ★ S-XXXXL SIZE ★ PLUS SIZE ★ VARIOUS COLOR ★ OFFICE ★ TRAVEL ★ WEEKEND ★ HOLIDAY ★ WORK ★ CASUAL ★ COMFY

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Item Q&A(2)

Status
Question & Answer
Date
Member
Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller


-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Answered
2016-04-28
scg*******
User

Dear seller,
Please be informed that you've indicated a wrong consignment to my order. This consignment no. 158000300034521 is addressed to 19 Kallang Ave, Singapore and has been delivered after checking with Citi-Link Singapore. I can't acknowledge this order as I still have yet to receive my order.
Hence please update me with the correct consignment number and also the shipping status of my order.
Hope to hear from you soonest, thanks!

User

Hi,

Thanks for your message.
Can you check your letterbox? Because some of the shipping people will direct drop the parcel to your letterbox. Please let us know if you didn't receive it.

Thank you
OBDesign.sg

User

Dear seller,
Please be informed that after waiting a few days more, I still have not rec'd my order in the letterbox as well. The consignment no. which you've given is to the wrong address and has already been rec'd by someone, send herewith the Shipping Info for your reference. I checked with CitiLink Singapore and they confirmed that the address written on that consignment no. is 19 Kallang Avenue Singapore.
Hence please check and resend my order if it's lost.
Hope to hear from you soonest, thanks!

User

Hi,

Thanks for your message.
We will check with shipping company and please let us know if you didn't receive the clothing by friday.

Thank you
OBDesign.sg

User

Dear seller,
Just a follow up on my missing order. Friday has passed and I still have yet to receive my order. How's your checking with the shipping company? Hope to hear from you again soon, thanks!

User

Hi,

Thanks for your message.
We will resend the clothing to you.

Thank you
OBDesign.sg

User

Thanks for reply & hope to receive my order soon!

User

Hi,

Thanks for your message.
If you have any questions about your order, please don't hesitate to contact us.

Thanks

Best Regard
OBDesign.sg

User

Dear seller,
Till now, I still have not rec'd the re-sent order and there's also no new shipping details for tracking. Would appreciate an update from you again regarding the expected delivery time.
Hope to hear from you again, thanks!

User

Hi,

Thanks for your message.
The clothing is on the way from Taiwan.

Thank you
OBDesign.sg

User

OK, noted. Hope to receive the order soon, thanks!

User

Hi,

Thanks for your message.
If you have any questions about your order, please don't hesitate to contact us.

Thanks

Best Regard
OBDesign.sg

User

Dear seller,
Please be informed that I still have not rec'd the resent item till now. Would appreciate your help to check & revert soonest, thanks!

User

Hi,

Thanks for your message.
Can you check your letterbox? Because some of the shipping people will direct drop the parcel to your letterbox. Please let us know if you didn't receive it.

Thank you
OBDesign.sg

User

Dear seller,
When did you resent and how long to expect for the delivery? I check my letterbox daily and till now, this order still has not arrived. This is why I sent you this notice. Please re-check and revert soonest, thanks!

User

Hi,

Thanks for your message.
We will check with shipping company and please let us know if you didn't receive the clothing by tomorrow.

Thank you
OBDesign.sg

User

Dear seller,
Please be informed that the re-sent item still has not arrived to my letterbox on Friday (10/6/16). Let me know if it's still to be arrived or better to get a refund for this undelivered item to me. Hope to hear from you again, thanks!

User

Hi,

Thanks for your message.
We're sorry for the delay, we estimate you will receive it within this week. Please let us know if you didn't receive it within this week.

Thank you
OBDesign.sg

User

Dear seller,
It's me again, disappointed to let you know that the re-sent item still has not arrived, either to door-step or via mailbox! Guess it's taking too long time from 24/5/16 which you've confirmed that it's on its way from Taiwan.
Please re-check probably with your courier company and I would really appreciate a full refund if things have gone wrong this time again! Hope to hear from you soonest!

User

Hi,

Thanks for your message.
We have already resend the clothing to you in saturday and we estimate you will receive the clothing by tomorrow or wednesday. We're sorry for the inconvenience.

Thank you
OBDesign.sg

User

Dear seller,
Please be informed that I have finally rec'd my long waited orders! Thanks very much for your kind assistance!

User

Hi,

Thanks for your message.
We're glad to hear you have already receive your clothing and hopefully you will like it.

Thank you
OBDesign.sg

Answered
2016-04-13
scg*******
User

Dear seller,
I refer to your email requesting me to change to white piece of S size. I still prefer the blue color and wonder if there will be restock of S size in the near future? My built is 1.57m height, 47kg weight, shoulder 36cm, bust abt 82cm, hip abt 92cm and just wonder if M size is too big for me? I will take M size Blue color if it's not too loose for me, otherwise, I will change it to white S size if you think is a better fit for my built.
Hope to get your opinion and confirmation soon, thanks!

User

Hi,

Thanks for your message.
We recommend you take size S.

Thank you
OBDesign.sg

User

Thanks for the advice! Will there be restock of blue piece S size and when?
If no, then I will change to while piece S size.
Hope to have your confirmation again before shipping.
Many thanks!

User

Hi,

Thanks for your message.
We're not sure for the accurate restock date so we recommend you exchange the color to white.

Thank you
OBDesign.sg

User

OK, no problem to change to white S size for my order.
Please proceed with shipping and hope to receive my order soon.
Thanks!

User

Hi,

Thanks for your message.
We will do an exchange for you.

Thank you
OBDesign.sg

Address
2022 BUKIT BATOK STREET 23 #02-162
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