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JooJooClubOB CLUB ★ OBDESIGN ★ ORANGEBEAR ★ KNITTED V-NECK LONG SLEEVE CARDIGAN ★ S - XXXXL SIZE ★ PLUS SIZE ★ VARIOUS COLOR ★ OFFICE ★ TRAVEL ★ WEEKEND ★ HOLIDAY ★ WORK ★ CASUAL ★ OL ★ COMFY ★

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Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-29
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-29
How to submit return or exchange from the buyer's end? Seller 2016-04-29
Manufacturer/
Place of origin
Orange Bear / Taiwan Condition New Product
Shipping From From Overseas (Taiwan)
help
Material Polyester (Stretchable)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description OB CLUB ★ OBDESIGN ★ ORANGEBEAR ★ KNITTED V-NECK LONG SLEEVE CARDIGAN ★ S - XXXXL SIZE ★ PLUS SIZE ★ VARIOUS COLOR ★ OFFICE ★ TRAVEL ★ WEEKEND ★ HOLIDAY ★ WORK ★ CASUAL ★ OL ★ COMFY ★
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 93 (93%)
This chart shows buyer's satisfaction level.
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Photo Review (26)

Customer Photo Review board
Oct 28, 2016 0 0
jul*******
Oct 24, 2016 0 0
mel*******

not recommendneturalrecommendHighly recommend Cardigan and long blouse

Nice material colours ok.

Color:Light Gray | Size:S

+ Add this option
Oct 16, 2016 0 0
goh*******

not recommendneturalrecommendHighly recommend Quality ok

Ordered 2 cardigan but only receive 1. Quality seems not bad, quite thick.

Color:Lake Green | Size:F

+ Add this option
Oct 14, 2016 0 0
tar*******

not recommendneturalrecommendHighly recommend Happy with purchase

Delivery was fast after out of stock item was cancelled. Thanks seller! :)

Color:Apple Green | Size:XXXL(+S$3.20)

+ Add this option
Aug 20, 2016 0 0
won*******

Customer Review(99)

Customer Review board
Rating Feedback Date Written by
not recommendneturalrecommendHighly recommend 2016-11-13 del*******
not recommendneturalrecommendHighly recommend 2016-11-12 dor*******
not recommendneturalrecommendHighly recommend 2016-11-10 tut*******
not recommendneturalrecommendHighly recommend 2016-11-09 smi*******
not recommendneturalrecommendHighly recommend 2016-11-05 Lau*******
not recommendneturalrecommendHighly recommend 2016-10-28 jul*******
not recommendneturalrecommendHighly recommend 2016-10-27 yal*******
not recommendneturalrecommendHighly recommend 2016-10-24 mic*******
not recommendneturalrecommendHighly recommend 2016-10-24 mel*******
not recommendneturalrecommendHighly recommend 2016-10-23 ahs*******
Item Q&A(14)
No. Question & Answer Member Date Status
NOTICE Return & Exchange Policy Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE How to submit return or exchange from the buyer's end? Seller
24705813 Others] [Re] Order 187424755 exchange joc******* 2016-11-22 Answered
Hi, I have yet to receive the refund of the delivery package.
Please help to check and advise.
It has been too long.
 
[Re] Others] [Re] Order 187424755 exchange
Hi,

Thanks for your message.
We will try again to transfer to you, if fail again and we will refund to you by Qoo10 by tomorrow

Thank you
OBDesign.sg
 
[Re] Others] [Re] Order 187424755 exchange
Does the company has any intention to reimburse me?
It had been 3 months.
I am going to file a complaint case within Qoo10 since this is cheating, if I do not receive within 7 days from this mail.
 
[Re] Others] [Re] Order 187424755 exchange
Hi,

Thanks for your message.
We have already refund to you via Qoo10

Thank you
OBDesign.sg
 
[Re] Others] [Re] Order 187424755 exchange
Amount well received under Q money.
Thank you.
 
[Re] Others] [Re] Order 187424755 exchange
Hi,

Thanks for your message.
If you have any questions about your order, please don't hesitate to contact us.

Thanks

Best Regard
OBDesign.sg
24411627 30% discount lin******* 2016-10-31 Answered
is the discount applicable to these cardigans? I can't seem to apply it.

Thanks.
 
[Re] 30% discount
Hi,

Thanks for your message.
May I know where you get the discount code?

Thank you
OBDesign.sg
24227116 Black/Grey Blue/Royal Blue Size L val******* 2016-10-14 Answered
Hi there,

May I know when will there be new stock for the above mentioned colors?

Thanks

Regards
Val
 
[Re] Black/Grey Blue/Royal Blue Size L
Hi,

Thanks for your message.
Normally we will take 2-3 weeks to restock it.

Thank you
OBDesign.sg
23951239 Order 187424755 exchange joc******* 2016-09-23 Answered
Hi,

As communicated before, it will be more than the $3.99 which you will reimburse me, to send back the defective cardigan to you via sing post. So how is it that you only reimburse me S$3.99 to send back the defective pc.
My remarks clearly asked that condition to be checked before sending out.
Firstly, original order already needed to be changed, then delivery is late, and now 1 is defective.
This is really bad.
Please confirm reimbursement as soon as possible.
Communication has been to & fro too many.
Please confirm soon so I may proceed to send back the defective pc.
I do not want this to be my first bad experience with Qoo10 Seller.
 
[Re] Order 187424755 exchange
Hi,

Thanks for your message.
The cost for the singpost smartpac envelop is only $3.99 and we will refund the shipping fee $3.99 to you.

Thank you
OBDesign.sg
 
[Re] Order 187424755 exchange
Hi, ok, will check out, proceed and revert with the necessary documentation once I send.
 
[Re] Order 187424755 exchange
Hi,

Thanks for your message.
If you have any questions about your order, please don't hesitate to contact us.

Thanks

Best Regard
OBDesign.sg
 
[Re] Order 187424755 exchange
Hi, I have sent out the defective grey cardigan with a piece of paper inside the parcel with RMA number: RMA101775 on it.

Can I change to the black in size F?
I really need a black cardigan.
I understand there will be no further exchange if size cannot fits.
Please please ensure it is in good condition so I can confirm the delivery soon.

Tracking number attached in pic.
Thank you.
 
[Re] Order 187424755 exchange
Hi,

Thanks for your message.
We're sorry to inform you the black color in size F is currently out of stock.

Thank you
OBDesign.sg
 
[Re] Order 187424755 exchange
But I saw it in stock...was the stock level fake when I ordered then?
This is a sad situation.
Dark red then?
 
[Re] Order 187424755 exchange
Hi,

Thanks for your message.
We're sorry to inform you the dark red color in size F is also out of stock. We're sorry to inform you we can only exchange the same size and color to the customer, if customer request exchange to another color and size, we need to charge customer the shipping fee $3.99 and customer need to return back the clothing in their own cost.

Thank you
OBDesign.sg
 
[Re] Order 187424755 exchange
Noted, to stick to grey then
 
[Re] Order 187424755 exchange
Hi,

Thanks for your message.
We will arrange ship out the clothing for you.

Thank you
OBDesign.sg
 
[Re] Order 187424755 exchange
Hi well received the new pic.
All is good.
Thanks to advise when the S$3.90 be reflected under credit card? Or under Qoo10 account?
 
[Re] Order 187424755 exchange
Hi,

Thanks for your message.
May I know do you receive the clothing?

Thank you
OBDesign.sg
 
[Re] Order 187424755 exchange
Yes I did.
Thanks to advise on the reimbursement of the $3.90 I paid to send back the defective piece to you.
 
[Re] Order 187424755 exchange
Hi,

Thanks for your message.
Can you give us your bank account details? We will refund to your bank account

Thank you
OBDesign.sg
 
[Re] Order 187424755 exchange
hi - UOB 136-125-842-3
Thanks to let me know when it's complete so I may acknowledge and close the case.
 
[Re] Order 187424755 exchange
Hi,

Thanks for your message.
We will refund to your bank account

Thank you
OBDesign.sg
 
[Re] Order 187424755 exchange
Hi, it has been a week.
Can you advise when will this be processed?
Thanks.
 
[Re] Order 187424755 exchange
Hi,

Thanks for your message.
We're sorry for the delay, we will refund to you within this 2 days

Thank you
OBDesign.sg
 
[Re] Order 187424755 exchange
Hi, I have just checked, it's still not done.
Please advise.
 
[Re] Order 187424755 exchange
Hi,

Thanks for your message.
We're sorry about that and we will check with our account

Thank you
OBDesign.sg
 
[Re] Order 187424755 exchange
Hi, still no update?
 
[Re] Order 187424755 exchange
Hi,

Thanks for your message.
We will try again to transfer to you, if fail again and we will refund to you by Qoo10 by tomorrow

Thank you
OBDesign.sg
23874307 Order 187424755 joc******* 2016-09-17 Answered
Hi, package well received.
But the grey is not in acceptable condition.
Please refer to the pic. It looks like torn and was sewn back (I have sent the pic in another query as we can only upload 1 pic at a time)
And there are 2 spots of bad sewing at the front, near the V. (Attached here)
Please advise on exchange/refund.
Thank you.
 
[Re] Order 187424755
Hi,

Thanks for your message.
May I know which color for this clothing?

Thank you
OBDesign.sg
 
[Re] Order 187424755
Hi, is the grey pc.
 
[Re] Order 187424755
Hi,

Thank you for your message.
Can you please kindly return the clothing to:

OBDesign
20 Kramat Lane United House #02-01A
Singapore 228773

Can you put a paper into the parcel and write the RMA number: RMA101775. We will resend you a clothing after we receive your return clothing. We recommend you post back the clothing via Smartpac (Singpost).
Thank you and please let us know if you have any questions and we will gladly help.

OBDesign.sg
23777200 Availability d_p******* 2016-09-08 Answered
Is black, white and dark green available in "S" size? Understand the inventory shown here is not updated though we can select from the dropdown to buy.
 
[Re] Availability
Hi,

Thanks for your message.
The black and white color is available for size S.

Thank you
OBDesign.sg
22100961 Invalid Tracking sug******* 2016-05-02 Answered
Hi, my 2 items were shipped out on 26 Apr but to-date, I'm unable to track those items. Kindly help to check order Nos. 171564077 & 171564078, ordered on 24 Apr. Thanks
 
[Re] Invalid Tracking
Hi,

Thanks for your message.
We're sorry for the delay. We have check with shipping company and we estimate you will receive it within this week. Please let us know if you didn't receive it will receive it within this week.

Thank you
OBDesign.sg
21994183 Shipping of parcel xin******* 2016-04-27 Answered
Hi seller

I have just tracked my parcel and saw that it was sent from Singapore to Malaysia (Kuala Lumpur). But my mailing address is Singapore! Please advise why is that so..Please assist to expedite. My order number is 170703450 and 170703451. Thanks!
 
[Re] Shipping of parcel
Hi,

Thanks for your message.
We're sorry for the confuse, our Taiwan shipping company mistake to update the tracking to us. We have check with shipping company and we estimate you will receive it within this week. Please let us know if you didn't receive it within this week. Please let us know if you didn't receive it within this week.

Thank you
OBDesign.sg

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