OB Design
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JooJooClubOB CLUB ★ OBDESIGN ★ ORANGEBEAR ★ PLEATED SLEEVELESS CHIFFON MINI DRESS ★ S-XXXL SIZE ★ PLUS SIZE ★ VARIOUS COLOR ★ OFFICE ★ TRAVEL ★ WEEKEND ★ HOLIDAY ★ WORK ★ CASUAL ★ OL ★ COMFY

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Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-29
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-29
How to submit return or exchange from the buyer's end? Seller 2016-04-29
Manufacturer/
Place of origin
Orange Bear / Taiwan Condition New Product
Shipping From From Overseas (Taiwan)
help
Material Polyester
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description OB CLUB ★ OBDESIGN ★ ORANGEBEAR ★ PLEATED SLEEVELESS CHIFFON MINI DRESS ★ S-XXXL SIZE ★ PLUS SIZE ★ VARIOUS COLOR ★ OFFICE ★ TRAVEL ★ WEEKEND ★ HOLIDAY ★ WORK ★ CASUAL ★ OL ★ COMFY

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Item Q&A(1)

Status
Question & Answer
Date
Member
Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller


-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Answered
2016-01-08
yue*******
User

Hi Seller, I brought 4 items from you, however two of the dress is too short and I unable to wear it. Is it possible to return to you? Either refund or exchange with another equal value dress. Hope to hear from you. Thank you,

User

Hi,

Thanks for your message.
May I know which clothing that you prefer to exchange?

Thank you
OBDesign.sg

User

Hi Seller,

I would like to exchange for the below:-
1) http://list.qoo10.sg/item/JOOJOOCLUB-OB-CLUB-OBDESIGN-IMODA-LACED-YOKE/437518250#itemInfo - Black check, size L

2) http://list.qoo10.sg/item/JOOJOOCLUB-OB-CLUB-OBDESIGN-ORANGEBEAR-ROUND/427557468?sellerview=on#itemInfo - Sky Blue M

Kindly advise return procedure. Thank you.

User

Hi,

Thank you for your message. Can you please kindly return the clothing to:

OBDesign
20 Kramat Lane United House #02-01A
Singapore 228773

Can you put a paper into the parcel and write the RMA number: RMA101394. We will resend you a clothing after we receive your return clothing. Thank you and please let us know if you have any questions and we will gladly help.

OBDesign.sg

User

Hi Seller,

Clothes already post back to you on 13/1/16. Kindly acknowledge and post me the exchange item upon received.
Thank you.

User

Hi,

Thanks for your message.
We will update to you once we receive your return clothing.

Thank you
OBDesign.sg

User

Hi Seller,

Singpost record shows that item already delivered to you on 15/1/16. Kindly advise have you sent out the replaced item?

Thanks.

User

Hi,

Thanks for your message.
For the replacement, we estimate you will receive it within next week.

Thank you
OBDesign.sg

Address
2022 BUKIT BATOK STREET 23 #02-162
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