OB Design
OB Design Join Fellow
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$30.00
MINISHOP RATE 90%
32.70

JooJooClubOB CLUB ★ OBDESIGN ★ ORANGEBEAR ★ ROUND NECK LONG SLEEVE MOHAIR SWEATERS ★ S-XXXXL SIZE ★ PLUS SIZE ★ VARIOUS COLOR ★ OFFICE ★ TRAVEL ★ WEEKEND ★ HOLIDAY ★ WORK ★ CASUAL ★ COMFY

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Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-29
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-29
How to submit return or exchange from the buyer's end? Seller 2016-04-29
Manufacturer/
Place of origin
Orange Bear / Taiwan Condition New Product
Shipping From From Overseas (Taiwan)
help
Material 30% Cotton + 70% Polyester (Stretchable)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description OB CLUB ★ OBDESIGN ★ ORANGEBEAR ★ ROUND NECK LONG SLEEVE MOHAIR SWEATERS ★ S-XXXXL SIZE ★ PLUS SIZE ★ VARIOUS COLOR ★ OFFICE ★ TRAVEL ★ WEEKEND ★ HOLIDAY ★ WORK ★ CASUAL ★ COMFY
BOOKMARK 1 2 3 4 5 6 7

Item Q&A(2)

Status
Question & Answer
Date
Member
Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller


-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Unanswered
2016-03-08
fly*******
User

Hi, may I know what's the status of the two pieces of clothing which were sent back for exchanges on sizing? It has been three months now, and your number has been uncontactable. The reference number is RMA101388.

User

Hi,

Thanks for your message.
We haven't receive your return clothing, may I know do you have tracking number for this parcel?

Thank you
OBDesign.sg

User

It was delivered to your office at Kramat Lane and handed over personally to the lady at the office. Have visited your office last month after the CNY period to seek an explanation, but the lady wasn't in there.

User

Hi,

Thanks for your message.
We will check with our stuff and update to you.

Thank you
OBDesign.sg

User

Ok, thank you! I have the Whatsapp messages for reference if you will require it while checking, just message me and I'll send them over.

User

Hi,

Thansk for your message.
We will update to you within this 2 days.

Thank you
OBDesign.sg

User

Ok, thank you!

User

Hi,

Thanks for your message.
If you have any questions about your order, please don't hesitate to contact us.

Thanks

Best Regard
OBDesign.sg

User

Have you checked with your staff about the goods?? Can I get a refund?

Answered
2016-03-03
whi*******
User

hi, may i confirm the availability of the pink top? if i were to purchase it together with other items, is there free shipping?

thanks.

User

Hi,

Thanks for your message.
The pink top is available, you will enjoy free shipping when purchase over $28.00.

Thank you
OBDesign.sg

User

hi, where do i select free shipping? i'm already at the payment page and the amount to be paid still includes shipping fee. thanks.

User

Hi,

Thanks for your message.
Can you screenshot the page and send to us? We will check it for you.

Thank you
OBDesign.sg

User

Pls see attached. Even without using coupon, the amount doesn't change.

User

Hi,

Thanks for your message.
Can you take a photo for the clothing that you prefer?

Thank you
OBDesign.sg

User

As per attached, two pieces.

User

Hi,

Thanks for your message.
We found the cart is without shipping fee, do you have any question?

Thank you
OBDesign.sg

User

hi, i've placed an order already and the status is still shipping requested. may i have the most updated status? thanks.

User

Hi,

Thanks for your message.
We will update the tracking to you by today.

Thank you
OBDesign.sg

User

I‘m not able to track nor check the location of my item. It still shows no such item after 1 week. Pls check and update, thanks.

User

Hi,

Thanks for your message.
We have check with shipping company and we estimate you will receive it within this week. Please let us know if you didn't receive it.

Thank you
OBDesign.sg

Address
2022 BUKIT BATOK STREET 23 #02-162
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