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JooJooClubOB CLUB ★ OBDESIGN ★ ORANGEBEAR ★ SLANT SHOULDER ONE-PIECE DRESS ★ S-XXXXL SIZE ★ PLUS SIZE ★ VARIOUS COLOR ★ OFFICE ★ TRAVEL ★ WEEKEND ★ HOLIDAY ★ WORK ★ CASUAL ★ COMFY

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Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-29
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-29
How to submit return or exchange from the buyer's end? Seller 2016-04-29
Manufacturer/
Place of origin
Orange Bear / Taiwan Condition New Product
Shipping From From Overseas (Taiwan)
help
Material 35% Rayon + 60% Polyester + 5% Cotton
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description OB CLUB ★ OBDESIGN ★ ORANGEBEAR ★ SLANT SHOULDER ONE-PIECE DRESS ★ S-XXXXL SIZE ★ PLUS SIZE ★ VARIOUS COLOR ★ OFFICE ★ TRAVEL ★ WEEKEND ★ HOLIDAY ★ WORK ★ CASUAL ★ COMFY
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 34 (91%)
This chart shows buyer's satisfaction level.
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Photo Review (6)

Customer Photo Review board

not recommendneturalrecommendHighly recommend 😊😄😀

Receive after 9days , however the dress is a bit translucent

Color:Black | Size:M

+ Add this option
Jul 19, 2016 0 0
ane*******
Jul 03, 2016 0 0
peo*******

not recommendneturalrecommendHighly recommend Slant Shoulder Dress

Soft and comfy material but size is a little bigger than expected. But still a nice piece.

Color:Army Green | Size:XXXL(+S$4.10)

+ Add this option
Jun 30, 2016 0 0
kir*******
Apr 29, 2016 0 0
dky*******
Apr 26, 2016 0 0
rac*******

Customer Review(36)

Customer Review board
Rating Feedback Date Written by
not recommendneturalrecommendHighly recommend 2016-12-07 shi*******
not recommendneturalrecommendHighly recommend 2016-11-29 har*******
not recommendneturalrecommendHighly recommend 2016-07-24 tin*******
not recommendneturalrecommendHighly recommend 2016-07-08 msc*******
not recommendneturalrecommendHighly recommend 2016-07-03 peo*******
not recommendneturalrecommendHighly recommend 2016-06-30 kir*******
not recommendneturalrecommendHighly recommend 2016-06-25 ang*******
not recommendneturalrecommendHighly recommend 2016-06-22 jol*******
not recommendneturalrecommendHighly recommend 2016-06-21 lcl*******
not recommendneturalrecommendHighly recommend 2016-06-19 ang*******
Item Q&A(8)
No. Question & Answer Member Date Status
NOTICE Return & Exchange Policy Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE How to submit return or exchange from the buyer's end? Seller
22569633 Order jol******* 2016-06-01 Answered
I've ordered my item since 22 May and it has yet to be shipped out. May I know how long more do I have to wait?
 
[Re] Order
Hi,

Thanks for your message.
We're sorry to inform you for the group buy item, we will ship out the clothing by Jun 8th.

Thank you
OBDesign.sg
22488517 158000300069964 ang******* 2016-05-26 Answered
Hi,

I placed an order for 4 pieces of apparels on 12 May 2016.

Till date - 26 May, I've not received my purchase.

The error shown on City-Link Express is
Error: not found for: 158000300069964

Please reply asap.

Thanks.
 
[Re] 158000300069964
Hi,

Thanks for your message.
We're sorry about that and we will resend the clothing to you from our singapore warehouse and you will receive it within this 2 days.

Thank you
OBDesign.sg
 
[Re] 158000300069964
Hi,

Noted thanks.

Please deliver on Mon to Fri between 9am to 5pm.

Regards,

Angeline
 
[Re] 158000300069964
Hi,

Thanks for your message.
We estimate you will receive the clothing by today, the tracking number is SGSG4883693 - Qxpress.

Thank you
OBDesign.sg
22453175 Refund of my 2nd Shipping Fees eil******* 2016-05-23 Answered
Hi again,

Refer to your replied on May 19 has agreed to refund my shipping fees of $3.99, Please make refund to my DBS saving account
that I've provided to you.

My orders # 170049047/048.

Awaiting for my refund, please. Thks!
 
[Re] Refund of my 2nd Shipping Fees
Hi,

Thanks for your message.
Can you give us your bank account details?

Thank you
OBDesign.sg
 
[Re] Refund of my 2nd Shipping Fees
DBS saving a/c - 005-003532-2, please Refund accordingly as promised and agreed.
 
[Re] Refund of my 2nd Shipping Fees
Hi,

Thanks for your message.
We will make a refund to you.

Thank you
OBDesign.sg
 
[Re] Refund of my 2nd Shipping Fees
Waited till today Jun 2 - I still Did NOT receive my shipping fees Refund as you promised?

Why made thing difficulties for buyer? Awaiting for my refund ASAP!
 
[Re] Refund of my 2nd Shipping Fees
Hi,

Thanks for your message.
We're sorry for the delay, we will make a refund to you within this weekend.

Thank you
OBDesign.sg
 
[Re] Refund of my 2nd Shipping Fees
You replied will be refund the shipping by last weekends
5 June, But I still Did NOT receive my refund?

Can you be Keep your words and REFUND ASAP?

Don't keep replying Empty promises without Action!
 
[Re] Refund of my 2nd Shipping Fees
Hi,

Thanks for your message.
We're sorry for the mistake, we will make a refund to you by today.

Thank you
OBDesign.sg
 
[Re] Refund of my 2nd Shipping Fees
Your replied stated will Refund by Jun 10, where are my Refund??? It's already Jun 14!

Please Refund ASAP!
 
[Re] Refund of my 2nd Shipping Fees
Hi,

Thanks for your message.
We have already make a refund to you nin last friday, do you receive it?

Thank you
OBDesign.sg
 
[Re] Refund of my 2nd Shipping Fees
NO! I just update my bank passbook as nothing from you? Can you send me the proof of Bank-in transaction Or i-banking proof?
Again, is DBS sav acc 005-0-035322.

Please prove if you've refund.
 
[Re] Refund of my 2nd Shipping Fees
Hi,

Thansk for your message.
We will check the transction record and send the receipt to you.

Thank you
OBDesign.sg
 
[Re] Refund of my 2nd Shipping Fees
I still Did Not Receive my Refund from you, When Csn you refund? Where are the proof you mentioned you will email to me???

Don't try to be funny! Just refund! Big liar Very dishonest seller!
 
[Re] Refund of my 2nd Shipping Fees
Hi,

Thanks for your message.
We found the transaction is fail, may I know the bank account number is DBS saving a/c: 005-003532-2 ?

Thank you
OBDesign.sg
 
[Re] Refund of my 2nd Shipping Fees
Yes! It's correct. Please Refund ASAP as promised since in April, and send me the proof receipt. Thanks.
 
[Re] Refund of my 2nd Shipping Fees
Hi,

Thanks for your message.
May I know do you have another bank account?

Thank you
OBDesign.sg
 
[Re] Refund of my 2nd Shipping Fees
Sorry, no, please Refund to this DBS acc as provided.
And provide proof receipt.
 
[Re] Refund of my 2nd Shipping Fees
Hi,

Thanks for your message.
We will try to refund again in this weekend.

Thank you
OBDesign.sg
22239870 Still Did NOT Receive my return of 2 dresses? Have you ship out? eil******* 2016-05-09 Answered
Seller,
I believed you should have received my 2nd return shipping fees and my returned of these 2 dresses that need to exchange for sizes since Apr 26 by Registered mail, however, waited till today May 9, I still have Not receive my paid dresses? Have you ship out and are you prepared to return these 2 dresses to me?? As I will be away soon and hope to have my dresses soon.

My order # 170049047 / 9048.

Awaiting for your soonest reply. Thks!
 
[Re] Still Did NOT Receive my return of 2 dresses? Have you ship out?
Hi,

Thanks for your message.
We have already receive your return clothing and we will arrange resend the replacement to you asap.

Thank you
OBDesign.sg
 
[Re] Still Did NOT Receive my return of 2 dresses? Have you ship out?
Seller,

Waited till today May 17, You Still Have NOT prepare to return my 2 dresses??? You want me to wait until When?? This Order was returned to you since Last April 26.

Please Make Full Refund if you are Not returning my dresses, Don't keep replying mentioned you are shipping out!

Awaiting for your soonest reply and Return my orders, please!
 
[Re] Still Did NOT Receive my return of 2 dresses? Have you ship out?
Hi,

Thanks for your message.
We're sorry about that and we will make a refund to you.

Thank you
OBDesign.sg
 
[Re] Still Did NOT Receive my return of 2 dresses? Have you ship out?
I did paid you the 2nd Retuning shipping fees of $3.99 on 21/4/2016 as requested by you too (see attached proof of bank-in Slip)

Please Make Full Refund of paid 2 dresses $20 x 2 = $40 + $3.99 = $43.99

Awaiting for my refund ASAP. Thanks!
 
[Re] Still Did NOT Receive my return of 2 dresses? Have you ship out?
Hi,

Thanks for your message.
Can you give us your bank account details? We will make a refund to you for the shipping fee.

Thank you
OBDesign.sg
 
[Re] Still Did NOT Receive my return of 2 dresses? Have you ship out?
Hi seller,

Ok, I've just sent you my DBS saving acc no.to you.

Would appreciate you can refund and send proof once you've returned. Thanks so much!
 
[Re] Still Did NOT Receive my return of 2 dresses? Have you ship out?
Hi,

Thanks for your message.
We will make a refund to you.

Thank you
OBDesign.sg
21985542 Size is too large kel******* 2016-04-26 Answered
Item received is too large for me. Possible for exchange?
 
[Re] Size is too large
Hi,

Thanks for your message.
May I know which size that you prefer?

Thank you
OBDesign.sg
21886743 Top-up/Paid the 2nd returning shipping fees (for exchange) eil******* 2016-04-21 Answered
Hi again,
I've already transferred $3.99 to your UOB acc as given
For the exchange of 2nd shipping fees.

Please see attached photo of bank receipt for proof.

Awaiting for your soonest reply on your return mailing address in order to ship back to you ASAP. Thanks!
 
[Re] Top-up/Paid the 2nd returning shipping fees (for exchange)
Hi,

Thanks for your message.
We have message to you in another message.

Thank you
OBDesign.sg
21880892 Exchange of Size / Color eil******* 2016-04-21 Answered
Hi again,

It's possible to bring the items to your Office Or shop for the exchange? And UOB acc number you provided for the (2nd returning) after
exchange is Current Or personal acc type if I'm transferring the $3.99 to you?

Please Revert. Thanks!
 
[Re] Exchange of Size / Color
Hi,

Thanks for your message.
It's personal account, can you send the receipt to us once top up.

Thank you
OBDesign.sg
 
[Re] Exchange of Size / Color
Ok, I'll transfer $3.99 by ATM, upon completion, I'll take a photo and attach to you, B'cause the Post office is very to the bank, I need to mail back these 2 orders at the sametime to save my trip and time.

So your mailing address is United House, 20 Karmat lane
#02-01A S(228773)??

Hope you can understand as to save another trip to go to PO the next day...

Please revert and confirm your return address. Thanks!
 
[Re] Exchange of Size / Color
Hi,

Thanks for your message.
The address is correct and please put the RMA number into the parcel.

Thank you
OBDesign.sg
 
[Re] Exchange of Size / Color
I've sent back these 2 Dresses on today by SingPost
Reg # RC223077480SG, you should be receiving within 2-3 working days. Please see attached SingPost receipt.

Have followed your instructions given and emailed Q10
at the sametime too.

My exchange will be:
1) From 3XL change to 2XL (2 dresses), and
2) 1 pink dress change to Burgundy color (Deep Blue color remain) - All 2XL

Hope to receive my exchange dresses soon and apologies for any inconvenience may caused. Thanks.
 
[Re] Exchange of Size / Color
Hi,

Thanks for your message.
We will update to you once we receive your return clothing.

Thank you
OBDesign.sg
21864078 Exchange of size? eil******* 2016-04-20 Answered
Hi seller,
Just received my 2 orders today, as I've not much buying experience clothing from site cos of my size, No offense, can I exchange these 2 orders (3L) to a smaller size of
2L? 3L is extremely too lose for me....
Can I change the pink to deep green color too?

My order # 170049047 / 048.
Please let me know. Thanks!
 
[Re] Exchange of size?
Hi,

Thanks for your message.
Thank you for shopping with us. If the clothing you receive does not fit you, you are very welcome to return the clothing to us in exchange for another size or style of your preference. Please kindly understand that we will need to charge you a shipping fee of $3.99 to send your exchange clothing to you. Thank you and please visit our store for more new arrivals every week.

Thank you
OBDesign.sg
 
[Re] Exchange of size?
Thanks for the reply.

Can you give me the return mailing address and contact of your company? As I can't find any mailing address to ship back...
Ok, I will do return and buy back again...

All the 2 orders are unwore, NEW w/Tag condition.

Please revert return mailing address in order to ship back soon. Thanks!
 
[Re] Exchange of size?
Hi,

Thanks for your message.
We have already reply to you in another message.

Thank you
OBDesign.sg

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